Customer Service Representative

Josefina Ortiz

**** *. ****** #***

Fresno, CA **727

*****.*******@*****.***

OBJECTIVE: Motivated individual seeks a position with potential for advancement.

HIGHLIGHTS OF QUALIFICATIONS

Bilingual, English and Spanish; fluent in written and oral communication

Ability to work independently; multi-task and work well in a fast paced environment

Excellent Customer Service skills; and ability to work effectively with individuals from diverse social, ethnic and economic backgrounds

Able to lead and work as part of a team creating harmony in the workplace

EDUCATION

Fresno City College - Coursework in Associate of Science Psychology/Counseling

MCED Career College - EKG Technician/Medical Assistant Certificate, 9/2006

WORK EXPERIENCE

4/09 to Present Receptionist WestCare California Inc.

• Answers phones, takes messages, greets and directs visitors

• Assist with tracking tasks for Accounts Receivable/ Accounts Payable

• Provide feedback reports to case managers

• Assist with Discharges and Admission tasks for sober living and outpatient treatment clients

• Assists with special projects for all company’s departments

• Office/ Administrative tasks: sort incoming and outgoing mail, filing, and faxes and scans documents, prepares shipping labels for outgoing packages (US Post Office, FedEx etc.)

• Data System, entering surveys, billing, training for front business office.

6/08 – 12/08 Sales/ Customer Service Representative Fresno Suit Outlet

• Greeted customers

• Ensured customer satisfaction

• Answered phones

• Light filing

• Sales

• Keep store Clean

9/07 – 1/08 Receptionist/ Customer Service Representative Ray Fisher Pharmacy

• Office/ Administrative tasks: answered phones, filing, faxed documents

• Cashier

• Re-filled prescriptions

• Greeted customers with friendly customer service

• Other duties as assigned

.

Contact this candidate