Customer Service Administrative Assistant

Isabell C. Bahar

** ****** ***. ********, ** ****7

516-***-**** ************@*****.***

Education

**/****-*******

LaGuardia Community College, Long Island City, NY

MAJOR: PSYCHOLOGY

Experience

DIAL 7 CAR & LIMO, Long Island City, NY 05/2011- PRESENT

CUSTOMER SERVICE REP. / DISPATCHER

Arranged transportation for corporate clients to and from various locations. Provided excellent customer service and issue resolution tactics. Attended to all basic office duties and tasks.

MTA-First Transit, Long Island City, NY 12/2008-08/2010

TRANSIT COMMAND DISPATCHER

Conducted all AAR vehicles, eta, address verification and confirmations. Controlled voucher conformations, route extensions, route openings and new trip request. Maximized issue resolutions and outstanding customer service.

I.G.H.L, East Moriches, NY 08/2007-12/2008

DIRECT CARE COUNSELOR / bookkeeper

Administered lunches, medications, showers and activities for consumers. Revised program books and daily activity logs. Assisted consumers with daily clothing wear and transport to and from day-hab facilities.

TransCare Ambulance, Brooklyn, NY 08/2002-10/2007

DISPATCHER

Assisted patients in making transportation arrangements to and from various hospitals. Collaborated with 9-1-1 in ER calls to local hospitals as third party. Handled confirmation / late calls, faxes, mail, billing of insurance.

PedCare Medical, Cranford, NJ 07/1998-06/2002

FRONT DESK ADMINISTRATIVE ASSISTANT

Managed all general clerical duties, logging in appointments, chart updates, ER calls, travel arrangements, conference calls and company parties. Generated increase in clientele.

Skills

MICROSOFT / MAC WORD, EXCEL, POWERPOINT, ACCESS, OUTLOOK, QUICKBOOKS, INTERNET, 40WPM, AS400, ODYSSEY, AMAP, SCIP, CPR, ADEPT, AVLM

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