Customer Service Human Resources

PROFILE

• A passionate and ambitious Human Resources professional with three years of intense experience managing multiple human resources programs, known for detail orientation and outstanding customer service skills under all settings

• B.A., Psychology, San Jose State University; GPA 3.3; Industrial & Organizational Psychology/Employment Law focus

New Hire Orientation/Onboarding Recruitment & Resume Review I9 Verification (Fragomen)

HR Policies & Procedures HRIS & LMS Database Administration Survey design/Evaluations

Confidential Record Keeping Management & Technical Training Vendor management

Employee Relations Mentor System Project Management

EXPERIENCE and ACCOMPLISHMENTS

Training and Development Operations Coordinator, SAP Labs, Palo Alto, CA 06/09 – present

The market and technology leader in CRM, ERP and HCM software of 50,000 global employees

• Successfully manage content and delivery of weekly New Hire Orientations for over 400 employees in Palo Alto

• Direct responsibility for global and local Talent Development programs for over 800 North American employees

• Lead and deliver customized and Line of Business specific solutions including curricula for Developers & Architects

• Planned and executed high budget (up to $70,000) trainings for both newly hired and tenured managers

• Collaborate with global and local development teams to ensure the Training and Development portfolio is continuously updated, is aligned to the needs of the business, and that new solutions are added

• Manage and execute tactical and strategic activities including training demand assessment, planning and scheduling courses, participation management, controlling training expenditures, subsequent follow-up and evaluation processes

• Develop and administer elearning solutions, web-based materials and tools, and technical and non-technical manuals

• Create automated tools in Excel used by North American talent management team to report and track KPIs

Office Administrator, Emerge America, San Francisco, CA 08/08 – 02/09

The national premier training program for Democratic women:

• Maintained records including personnel files and donor contributions (up to $20,000/month)

• Input accurately donor, volunteer, and partner information into NGP resulting in efficiency and increased alliances

• Performed other office management tasks including word processing, spreadsheets, and billing

Intern Analyst, City of San Jose, Mineta International Airport, San Jose, CA 01/08 – 06/08

The third-largest airport on the West Coast:

• Developed and maintained long-term relationships with key contacts for university relations resulting in formal internship programs for succession planning and recruitment talent pool and recruitment sources for Analysts

• Prepared Recruitment and Interview Assessment Plans to identify qualified candidates for mangers

• Identified recruitment sources and maintained contact with eligible candidates

• Maintained contact with eligible candidates, and advised on job opportunities and career paths

• Developed skills in internet recruitment, behavioral interviewing techniques and resume review

Publicity Intern, Allied McDonald Entertainment, San Francisco, CA 4/07 – 10/07

• Developed and implemented plans to publicize Disney & Touchstone movies both in print and online

• Conduct research on target audiences for movie premiers according to demographics and affiliations

Intern Homeless Services Specialist, Mayor’s Office on Homelessness, San Francisco, CA Summer 05 & 06

• Provided customer service and referrals to the homeless population and the public

• Coordinated annual homeless count by organizing volunteers, soliciting donations, and sectioning count areas

• Revised Homeless Resource and Referral Manual by outlining resources for the SF homeless population

COMPUTERS

HRMS (Peoplesoft) LMS (SAP Learning Solutions) Advanced MS Office Crystal Reports

Dreamweaver Quickbooks SAP CATSXT (Timesheets) SAP Streamworks

AFFILIATIONS

President of Community Experience, Business Women’s Network @ SAP

Member, World Affairs Council - Young Professional’s International Forum

Member, Society of Human Resource Management (SHRM)

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