Senior Repair Manager
Resume:
Matthew H. Smith
Collierville, TN 38017
*********@*****.***
SUMMARY: • 4+ years experience with Tennessee’s largest and most successful retail computer repair store.
• Award winning sales representative
• Seasoned repair professional
SKILLS: • Help desk support and phone support
• Expert at building, repairing, setting up computers
• Retail store and service experience
• Windows and Network Administration
• Excellent leadership and management roles
• Managing multiple computers at one time
• Desktop Client Administration
EDUCATION: Southern Baptist Academy, June 2007 (High school)
Southwest Community College
ITT Technical Institute
Continuing Education
Courses taken include:
Java Intro to Personal Computers
Microcomputer Operating System Intro to Microsoft
Oral Communication Logic & Problem Solving
Intro to Computer Programming Problem Solving
Structured Cabling Operating systems
Strategies for the Technical Professional
EXPERIENCE: Patton Computers, April 2008 – Current
Collierville, TN
• Repair Manager
• Perform daily repair of desktop and laptop hardware and software issues; rated one of the top technicians, averaging repair of five PCs per day
• Assist customers over the phone, diagnosing problems
• Utilize numerous tools such as a Pre-environment, FTP, and remote desktop software
• Help provide internet and virus security to customers
• Work regularly with people providing guidance on how to fix and prevent computer-related problems for Windows Operating Systems
• Proficient in settings up routers, building computers and servers, upgrading systems, backing up systems, configuring systems to meet certain criteria, recovering data, and imaging
• Special ordered hard to find parts for repair
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