Customer Service Representative

Demetria Tolbert

**** ******** **.

Pflugerville, TX 78660

Phone:512-***-****

**************@*****.***

Objective To find myself in a position that is both challenging and allows me to exercise my skills to their fullest potential. I am a self-starter who has wonderful work ethics and organizes efficiently in a fast-paced environment. I am searching for a position that will allow me to exceed in the pride that I take in my everyday tasks, and a company that I can call home.

Education Angelo State University (Jan 2005-Jan 2006) - Major: Psychology, Minor: Nursing

Jarvis Christian College (Aug 2003-Jan 2005) - Major: Nursing

Experience Transit Operator Driver (July 2010– August 2011)

Concho Valley Council of Governments - San Angelo, TX

• Drove the assigned vehicle

• Received daily dispatch and scheduling directions

• Conducted a daily vehicle pre-inspection and posted inspection

• Followed a standard vehicle maintenance schedule to ensure passenger safety

• Maintained courteous and professional relationships with customers

• Collected tickets or cash fares, and provided door to door assistance to passengers boarding and de-boarding vehicles

RTT2 Rehabilitation Therapy Tech II (Jan 2009-March 2010)

San Angelo State Supported Living Center - Carlsbad, TX

• Ensured recreation facilities where maintained in order to ensure a safe, clean and appropriate

environment for recreation activities

• Prepared activity schedules

• Confirmed facility policy and regulations are adhered to

• Researched and booked all community events

• Monitored the use of recreation equipment and facilities

• Supervised and lead activities with individuals with mental disabilities

• Recruited, trained and mentored clients

• Assured that all programs and activities were implemented according to relevant policies and procedures

• Organized and arranged storage spaces

Home Manager (Sept 2008- Jan 2010)

Institution of Cognitive Development - San Angelo, TX

• Attended weekly meetings and conference calls with the Program Director to address any concerns or improvements our clients may needed addressing

• Logged behavioral support plan

• Transported clients to appointments (i.e. doctors, school, work, and shopping)

• Provided administrative assistance (i.e. answering phones, taking messages, faxing, preparing forms, organizing, and maintained a filing system)

• Created work schedules

• Assisted with medication, cooking, and chores

Customer Service Representative (May 2005-Jan 2007)

Sitel Corporation- San Angelo,TX

• Answer inbound calls as well as assist customers who have specific inquiries

• Received customers xm radio and credit card payments

• Received weekly phone evaluations

• Transferred calls to appropriate departments

• Research billing issues and misapplied payments

Skills Great communication skills, 2yrs experience in driving a commercial vehicle, 4yrs experience working with people with mental disabilities, 10 key by touch, Microsoft Office, ability to quickly adapt to new and challenging situations and be successful, and the ability to work alone or within a team environment .High attention to detail, accuracy and quality work, strong problem solving skills. The ability to prioritize and multi-task.

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