Customer Service Administrative Assistant

JESSICA KREVOLIN-DECARLO

**** ** *** *** *** Jarrell TX 76537 *********@*******.*** 845-***-****

EXECUTIVE ADMINISTRATIVE ASSISTANT with 10+ years experience in several fields including the home décor industry, health care, & higher education.

SUMMARY OF QUALIFICATIONS

• 9 years of customer service experience

• Extensive knowledge of MS Office and internet research

• 9 years of executive administrative duties

• 6 years of office management including, order entry, accounts receivable and payable, payroll, inventory etc.

• 8 years working in fast paced, deadline oriented industries

PROFESSIONAL EXPERIENCE

Sr. Executive Administrative Assistant/Office Manager March 2010 – March 2012

Comprehensive Health Management Inc Poughkeepsie, NY

• Sr. Executive Assistant to Sr. Market Director

• Project Manager for Teambuilding and Event Planning committees

• Maintain the calendar & complete all travel arrangements for

• Maintain & update reports directly for the President of the North Division, the COO of the North Division & the Sr. Market Director

• Manage special projects for North Division Executives

• Office Manager for 6 locations throughout upstate NY & receptionist

• Maintain professional face of the company through customer service

• Complete financial tracking through iProcument/Oracle

• Perform inventory & ordering of supplies for all locations

• Main liaison between the corporate office and the 6 NY offices

• Human Resource Assistant for the North Division (NY, NJ, CT, OH)

• Manage interview scheduling for 4 human resources managers, entered new requisition into Taleo, complete Personal Action Forms for mangers, send out and work in DISA Testing for drug and background screening, complete new hire orientations & arrange all new hire travel

• Sales Assistant for Medicare & Medicaid Departments

• HIPPA Smee: Main contact between corporate and the 6 NY offices for all HIPPA related information

• Maintain sales information and databases for Medicaid and Medicare

• Complete CMS customer tracking, scheduling, & other data tracking through Salesforce

• Assistant to the Provider Relations Department

• Complete, update & maintain various reports for provider operations & representatives

Jessica Krevolin-DeCarlo *********@*******.*** 845-***-****

Executive Administrative Assistant /Marketing January 2004 - March 2010

Archatrive Inc. Staatsburg, NY

Archatrive is a small home furnishings manufacturer that produces a line of furniture and wholesales to stores and designers throughout the USA. It has over 400 original designs in its line and does custom work as well.

• Administrative Assistant to President & National Sales Manager

• Teamed with National Sales Manager to promote the company through trade shows, print advertising, web site design, and relationship marketing

• Developed and managed customer database, managed production reports and schedule database

• Maintained the professional face of the company through customer service

• Completed payroll including quarterly reports

• Responsible for accounts payable & receivable

• Reported financial information directly to the President

• Assisted in training

Customer Service/Financial Aid Associate August 2005 – 2007

Marist College: Office of Student Financial Services Poughkeepsie, NY

• Assistant to 5 directors in office

• Maintained outstanding customer service and was in charge of training, policies & procedures, scholarship information and student employment

• Integral part of maintaining the colleges appearance via customer service through face to face, over the phone and online communications

• Answered inquiries about financial aid

• Collected and processed payments

• Developed a new policy & procedure handbook for all positions from the office director down

• Created a database and maintained scholarship information for students

• Teamed with the Director of Student Employment to update on and off campus employment records

EDUCATION AND TRAINING

Bachelors of Science (Marketing) May 2007

Marist College: GPA 3.34 Poughkeepsie, NY

Associates of Science (Business Administration) May 2005

Dutchess Community College: GPA 3.66 Poughkeepsie, NY

• Received the Dutchess United Education Award for Academic Excellence

• Received the Chancellor’s Award for Academic Excellence

• Appeared on the Deans list for 5 semesters and the Presidential List for 2 semesters

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