front office manager
Resume:
Dear Sir/Madam,
It is with great interest that I am forwarding my CV for your consideration.
My record of academic achievements and professional career history, demonstrates attributes that make me a valuable employee. My CV is enclosed to provide you with details of my skills and accomplishments, but I am certain that a personal interview would more fully reveal my desire and ability to contribute to your organization.
Thank you for your time and consideration, and please do not hesitate to contact me if you have any questions.
I look forward to speaking with you soon.
Sincerely,
Fathy Said
Enclosure: Résumé
Curriculum Vitae
Fathy Said
PERSONAL
Nationality: Egyptian
Date of Birth: 16th Janaury 1969
Marital Status: Married
Place of Birth: Kafr El Sheikh,Egypt
Current location: Egypt
E-Mail *****.******@*****.***
Phone: +201********
CAREER OBJECTIVE
To function as a professional employee with a well established corporation to allow me enhance my professional career.
I consider myself to be self motivated, hard worker enjoying responsibility and work under pressure.
Also I enjoy learning new experiences and skills that help me to further understand my work.
EXPERIENCE
Worked at Tulip Inn Hawar Beach(Kingdom Of Bhrain) as Front Office & Reservations Manager January 2010 to April 2010
Al Maha Regency Hotel Suites-Sharjah
Position: Front Office Manager (Acting Rooms Division Manager February 2009 to January 2010
Worked for Coral Group of Hotels from March 2004 to January 2009
For The following Positions:-
Coral Boutique Villas –Dubai (Deluxe Hotel Apartments).
Position: Front Office Manager December 2007 to January 2009
Key achievements and experience:
Checking all the arrivals and departures.
Managing morning briefing with the front office staff
Blocking arrival rooms
Attending morning briefing with the GM and other HODs
Checking the transportation report and organize with the drivers
Checking the discrepancy report
Controlling credit limit exceed report for the in-house guests.
Preparing for any group arrivals
Preparing staff roasters and attendance sheet.
Check the VIP arrival rooms
Follow up the check list with front office staff
Handling guest complaints
Feeding guest needs as per our standard
Plan and organize training for the front office
Making the front office staff roaster and attendance sheet.
Following the day to day operation of the front office department
Ordering the VIPs amenities for the VIP arrivals
Checking the birth date report of the in house guests.
Checking the long staying guest report and close the bill on monthly basis.
Making the budget for the front office department.
Making the store requisitions on weekly basis.
Attending the Credit and P&L meetings
Coral Oriental Dubai (**** A four Star Hotel Property)
Position: Front Office Manager August2006-December 2007
Key achievements and experience:
Checking all the arrivals and departures.
Managing morning briefing with the front office staff
Making room blocking
Attending morning briefing with the GM and other HODs
Checking the transportation report and organize with the drivers
Checking the discrepancy report
Controlling credit limit exceed report for the in-house guests.
Preparing for any group arrivals
Preparing staff roasters and attendance sheet.
Check the VIP arrival rooms
Follow up the check list with front office staff
Handling guest complaints
Feeding guest needs as per our standard
Plan and organize training for the front office
Making the front office staff roaster and attendance sheet.
Following the day to day operation of the front office department
Ordering the VIPs amenities for the VIP arrivals
Checking the birth date report of the in house guests.
Checking the long staying guest report and close the bill on monthly basis.
Making the budget for the front office department.
Making the store requisitions on weekly basis.
Attending the Credit and P&L meetings
Coral Suites Ajman (**** A four Stars Property hotel) November 2004 till August 2006
Position: Front Office Manager
Key achievements and experience:
Checking all the arrivals and departures.
Managing morning briefing with the front office staff
Making room blocking
Attending morning briefing with the GM and other HODs
Checking the transportation report and organize with the drivers
Checking the discrepancy report
Controlling credit limit exceed report for the in-house guests.
Preparing for any group arrivals
Preparing staff roasters and attendance sheet.
Check the VIP arrival rooms
Follow up the check list with front office staff
Handling guest complaints
Feeding guest needs as per our standard
Plan and organize training for the front office
Making the front office staff roaster and attendance sheet.
Following the day to day operation of the front office department
Ordering the VIPs amenities for the VIP arrivals
Checking the birth date report of the in house guests.
Checking the long staying guest report and close the bill on monthly basis.
Making the budget for the front office department.
Making the store requisitions on weekly basis.
Attending the Credit and P&L meetings
Coral Deira (***** A five Stars Property hotel) March 2004 till November 2004
Position: Assistant Front Office Manager
Key achievements and experience:
In charge of the afternoon operation
Receiving the hand over from the front office manager.
Checking all the pending and the due arrivals and departures.
Checking the transportation report and organize with drivers.
Checking the discrepancy report.
Controlling credit limit exceed report for the in-house guests.
Preparing for any group arrivals.
Preparing staff roasters and attendance sheet.
Check the VIP arrival rooms
Follow up the check list with the front office staff
Handling guest complaints
Feeding guests needs as per our standards
Plan and organize training for the front office
Making the front office staff roaster and attendance sheet
Flowing the day to day operation of the front office department
Ordering the VIPs amenities for the VIP arrivals
Checking the birth date report of the in house guests.
Checking the long staying guest report and close the bill on monthly basis
Safir Deira (***** A five Stars Property hotel) November 2002 till March 2004
Position: Night Manager
Key achievements and experience:
In charge of the night operation.
Receiving hand over from assistant FOM
Checking all the pending and dues arrivals and departures.
Checking the transportation report and agonize with drivers.
Checking all the late arrivals and early morning arrivals for the next day.
Preparing all the night reports.
Handling any guest complaints.
Preparing the night manager report.
Safir International-Kuwait (***** A five Stars Property hotel) October 1998 till November 2002
Position: Receptionist /Front office cashier
Key achievements and experience:
Checking in &checking out the guests.
Checking all arrivals and departures of the day.
Checking the transportation report.
Checking all the bills of the departures of the day.
Attending the telephone calls
Feeding the guest request as per as our standard.
Preparing registration cards and keys for the arrivals.
Checking the discrepancy report.
Reporting guest complaints to the front office manager.
Handling cashiering work with the guest.
Replacing the night manager on his days off and annual leave.
Safir International-Kuwait (***** A five Stars Property hotel) January 1998 till October 1998
Position: Telephone Operator
Key achievements and experience:
Handling incoming and out going telephone calls.
Transferring the telephone calls to the guest rooms and hotel offices
Handling guest wake up calls.
Making police reports
Taking messages for the guest and the management
Le Meridian -Kuwait (***** A five Stars Property hotel) December 1996 till June 1998
Position: Security Office
Key achievements and experience:
Make sure the hotel guests and staff is secured.
Handling all the hotel keys
Handling fire alarm system of the hotel
Handling the inertial monitoring system
Registering hotel visitors and suppliers
SYSTEMS
MS Office 2003, Windows XP/ Internet/E-mails, Very good user of Fidelio hotel system
EDUCATION
Bachelor Degree of Social Works (May 1994)
International Language institute (1992)
Courses & certificates:
Guest Contacts Skills at Le Meridian Hotel Kuwait.
First Aid Training at Le Meridian Hotel Kuwait
Fire Fighting at Dubai Civil Defence
Under intensive training courses with the American hotel and motel association
English Language courses with the international language institute in Alexandria
Handling guest complaints with Coral international.
Finance for non-finance with Coral International.
Train the trainer with Coral International
Training in House keeping department with Safir Deira Dubai.
References upon request
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