Facilitator and Trainer

JOY GRIGGS **** Nicklaus Court, Frisco, Texas ****4

(214) 596--0661, **********@*****.***

FACILITATION SPECIALIST / CONSULTANT

Senior Level Facilitation and Training Specialist/ Consultant working with corporations on intervention processes to increase bottom line results and improve organizational effectiveness. Accurately assess business cultures to measure individual and organizational performance against stated goals. Competent in utilizing whole systems thinking to ensure speedy implementation of new initiatives by integrating old and new knowledge. Demonstrated ability to move individuals past points of resistance that inhibits successful rollout of projects. Skilled in strategic planning/ thinking, consulting, leadership coaching and training.

Value Added:

* Accelerate the learning process by identifying core issues that stifle results.

* Increase accuracy in the decision making process utilizing a proven methodology

that recognizes contributions to success and failure

• Strategic Thinking: Able to see the real and recognize the potential of employees. Systematically develop a picture of the individual’s ability to function effectively within the corporate culture and business climate. Anticipate challenges and overcome those that are unexpected.

• Performance Analysis (Assessments): Assess competencies and capitalize on unique offerings. Develop processes / methodologies to facilitate strategic planning and thinking for projects or groups, resulting in tactical improvement and organizational effectiveness.

• Career Management: Add value to an organization by effectively demonstrating to individuals and organizations where individual skills can best be utilized; develop strategies for succession planning.

• Research Specialty: Identify factors that stifle potential and decision-making, which impacts the bottom-line. Over ten years research revealed that laws of biology and physics govern our actions and drive decision-making processes. These laws, inherent in our nature, impact success. Detailed in Anatomy of a Decision; Dynamics of Resistance.

RELEVANT EXPERIENCE AND EXPERTISE

CONSULTING SERVICES, Dallas/ Houston, TX 2010 – 2011

Subject Matter Expert (SME) in the area of strategic change and talent management.

• Developed a program to enhancing profits through improved customer service. Collaborated with management and associates identifying gaps to implement an improved workflow and increase productivity.

LEE HECHT HARRISON, Dallas/ Boston

A global leader in managing change. Specializes in maximizing organizational and individual success through leadership consulting/ coaching and career management.

SENIOR CONSULTANT 1996 - 2010

Partial client list: AT&T, IBM, Mobil, ARCO, American Airlines, Bank One, Capital One, FleetBoston Financial, Texas Instruments, and Wyeth Pharmaceuticals

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SENIOR CONSULTANT

Behavioral / Transition Consultant specializing in management coaching, training and facilitation. Employ a systematic approach to resistance and its impact on decision-making and leadership.

Serve as a key member of change management/ transition teams (consultant, facilitator, trainer and manager) for major corporations and consulting firms through an affiliation with Lee Hecht Harrison, The Pace Group, Drake Beam Morin. Experienced in working with entrepreneurial businesses and Fortune 100 500 companies.

• Fortune 100 manufacturing company: Selected, after extensive interviewing, from a team of qualified consultants / trainers based on my ability to be proactive vs. reactive. Contracted to lead the diversity efforts in a highly conservative manufacturing environment. Because of the potentially volatile situation, my ability to anticipate challenges and overcome those that were unexpected as well as my skill in achieving buy-in was of great value. I utilized strengths in executing planned components, coaching, facilitation and training to successfully implement this Human Resource initiative which helped to ensure compliance.

• Fortune 500 gas and energy client: Employed to defuse a potentially damaging situation with a senior manager who was being replaced. Quickly assessed the organizational culture and climate, business issues and individual team members. Took immediate action to develop and implement a strategic plan directed at performance improvement. This resulted in universal buy-in of the overall plan with individual responsibilities, creating a cohesive team that functioned effectively.

• Fortune 100 high tech company: Initiated the installation of a Change Management/ Career Transition center. Brought value as a key member of the transition team using whole systems thinking and performance improvement strategies. Managed the full process including needs assessment, strategic planning, implementation and knowledge integration of corporate strategies and succession planning.

Operation Strategies and Methodology:

• Manage projects; assessing strengths, developing decision-making and succession strategies

• Reveal practical applications of principles/ theories in business initiatives, expanding awareness of options to minimize the trauma of transition and maximize performance.

• Increase clarity by simplifying complex behavioral principles--tying theory with practical applications --to enhance a productive and satisfying work environment.

• Modify training and consulting styles to address technical and non-technical learning requirements,

• Employ strengths in assessment and principles of learning --to increase comprehension.

• Provide critical insights, creating change in perspectives assisting clients as they examine and establish strategic goals.

Additional Competencies / Accomplishments:

Sales and Marketing

• Researched markets, created and initiated sales strategies, generated 30 new accounts first year and increased accounts up to 50%

• Created promotions, sales programs and customized products for major companies such as Dallas Mavericks, World Championship Tennis and Presbyterian Hospital.

Training and Consulting

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Training and Consulting

• Assessed client needs and developed curriculum which applied learning styles for simulated business situations so clients can integrate knowledge--while “experiencing their learning"

• Developed instruments and taught conflict resolution, time management, and goal setting to ensure performance improvement

• Coached participants as they identify skills, increasing personal and professional awareness

ASSOCIATIONS

Organizational Development Network (DFW) Co-founder

Association of Career Professionals (ACP)

American Society of Training and Development (ASTD)

EDUCATION and TRAINING

Master of Science Educational Psychology / Human Development Texas Woman's University Denton, Texas

Bachelor of Science Education University of North Texas Denton, Texas

DISC Trainer Certification

Myers Briggs Certification

Dispute Mediation Certification

Managing Personal Growth Certification

Neuro-Linguistic Programming (NLP Practitioner)

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