IT Manager

Professional Summary

A well versed individual with experience in technology in computer and printer service. Great Customer Service skills

Technical Skills

Hewlett Packard Platform Specialist Technician Active Directory/ adding users /deleting

Dell Computer Certified / Server Technician Installed MS Office Suites, SAP, Citrix, VPN

Hewlett Packard Computer Technician Using of Remedy ticketing system

Lexmark Laser Printer Technician Serviced multiple sites of over 75 users

Xerox Certified Laser Printer Technician Short call contact time and quick response

Setup of IP addresses in server/ printers Ordered parts computers and printers

Setup computers in TCP/IP/DNS/DHCP Remote Desktop Support for offsite users

Installed computers to domains / using Citrix and VPN on LAN and WAN

Problem solving internal /external users Setup of IP addresses

Training of users in technical issues Print Managed Services

Monitoring on LAN for user computers Training of users on LAN/ WAN/ VPN

Career Experience

2010-2010 Smart Source

Dell Computers/ HP Printers

• Team Leader for deployment of 25 new computers

• Managed 2 technicians

• Joined new computers to domain

• Setup small server for backing up

• Installed software applications (Citrix client, Adobe, Patcom. Java )

• Setup Printers on users desks with lantronics connections

• Kept Project Managers and Point of Contact updated with problems urgently

• Diagnosed computer switch problem and that needed to be replaced

2007-2009 S&A Computer Services, Inc. Roswell GA (work location Southern California)

Dell Computer/HP Computer/ HP Laser Printer \Xerox Laser printers

• Setup /Refreshing / Repairing of Dell Servers/Computers/Printers onsite as well as remotely

• Installing /De-installing/ Repairing of Dell Servers

• Setup/ install /Repairing of HP printers/ XEROX printers

• Tested new systems, installed and maintained and controlling computers over LAN \ WAN

• Repairing computers with new images and applications using Ghost software

• Setting IP Addresses and Joining Computers to Domain / Active Directory

• Supported 8-15 sites with 10 to 60 users at each site

• Implemented security lockdown protocols on computers

• Used the remedy ticketing system to receive calls and to close them

• Trained users in applications and technical issues

• Planned for sites for servers/computers/ printers

2007- Intratek. Printer Service, HB CA

HP Laser Printer / Lexmark Laser Printers / Xerox Laser printers

• Repairing of HP laser printers in house and onsite

• Repairing of Lexmark Laser printers in house and onsite

• Repairing of Xerox Laser printers and Fax machines

• Repairing Computer Hardware and Software in house and onsite

• Installing new computers with IP address and Domains/ Active Directory

• Installing new printers and computers

2005-2007 ALASER Printer Service , Irvine CA

HP Laser Printers / Lexmark Laser printers / Xerox Laser Printers

• Repairing of HP laser printers in house and onsite

• Repairing of Lexmark Laser printers in house and onsite

• Repairing of Xerox Laser printers and Fax machines

• Ordering parts from vendors

• Filing warranty claims with vendors

2004-2005 West Coast, Irvine, CA

Laser Printers / Copier Repair / Fax machine Technician

• Repairing of HP Laser printers in house and onsite

• Repairing of copier machines

• Repairing of fax machines

2003-2004 Jaguar Computer Systems, Riverside, CA

Computer / Laser Printer Technician

• Repairing Computer Hardware and Software in house and onsite

• Repairing laser printers and Dot matrix printers in house and onsite

• Ordering parts from Vendors / Shipping RMA parts back

2003-2003 LMS

Support Desk Technician, Santa Ana, CA

• Repairing laser printers

• Supporting technicians onsite with phone support

• Making first initial calls to customers for diagnosing printer problems

2002-2003 Precise Fit (Contract Position)

Printer Technician / Desk side Technician-Northrop Grumman, EDS, City of Anaheim, CA

• Repairing laser printers, copiers, scanners, ink jet and dot matrix printers.

• Completing most repairs within a 48-hour metric.

• Installing computers and software.

• Setting up users to print using network IP addresses.

• Inventory tracking and ordering parts and supplies for printer repairs.

• Traveling to multiple city office locations.

2001- 2002 Sapphire Technologies (Contract Position)

Printer Technician - Northrop Grumman, Boeing Aircraft, Long Beach

• Repairing laser printers and plotters onsite.

• Completing most repairs within a 10-hour metric.

• Training technicians.

• Trouble shooting Mainframe / UNIX bad print jobs.

• Inventory tracking and ordering parts and supplies for printer repairs.

• Traveling to multiple Boeing Locations.

1995 - 2001 DAC Computer Printer Repair, Brea, CA

Sales / Repair Manager

• Sales of repairs on printers and computers.

• Printer and computer repair technician.

• Suggesting new products to increase earnings.

• Inventory tracking and ordering of parts and supplies.

• Accounts receivable / payable.

1991 – 1995 MicroAge, Long Beach, CA

Corporate / Educational Account Representative / Technician

• Marketing to manage accounts.

• Computer and printer technician for in house and on-site service.

• Ordering of products.

• Collection of accounts.

1987 – 1991 Microshop, Tustin, CA

Corporate / Education Account Manager / Technician

• Managing corporate and educational accounts.

• Manager of service including in house bench service and on-site repair of computers.

• Increased sales through cold calling and direct mailings.

Education

• 1981 – 1983 Long Beach City College, Long Beach, CA

• Business Administration classes

• 1989 – 1991 ITT Electronics, Buena Park, CA

• AA – Electronics

• Perfect Attendance, GPA 3.50

• MCSE/ MCSA/ CISCO in Progress

Certificates

Dell Laptops/Desktops/Servers Hewlett Packard Platform Specialist net server, omni book series, Net server, Net server 50, Net server lx

Hewlett Packard laser printer repair (2p/3p, II/III, D’s, 4,5,6, SI, 1100,2500c, 3100, 4000,4550DN, 4600,4700, 5000, 5100,5200, 5500, 8000,8100, 8550, Color LaserJet, HP 9000, HP 4700 color , HP 3700 color, and many more.HP 650,7550 plotters,8000 series plotter 2500c/cm color. Lexmark Optra Sand T , 2450, 2455,1650, LXI 4049, Optra C, Lexmark 4827 dot matrix printers, Xerox Laser printers Phaser 3450, 6300, 6350,8400, 8500,8550, Xerox Workcenters 4150, c2424, PE 120, 120I, PE 16 ,7750,7760,C2424. M20i

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