Customer Service Administrative Assistant

Brandi Good

**** ***** **** ** **, Massillon, OH 44646

330-***-**** * *******@*****.***

Summary

Highly innovative and proactive professional with strong communication, analytical, and client service skills seeking a career in a challenging and rewarding position which allows the use of my current skills to maximum potential while increasing and sharpening additional knowledge, abilities, and capabilities.

Employment Experience

2009 - 2011 American Med Systems, Uniontown, OH

Director of Revenue and Recovery

Duties Included:

Maintain a client base of ongoing business from the recovery of previous placed business for collections, medical billing and workers compensation

Create and implement business procedures for employees to meet and exceed monthly goals

Manage all license requirements from state to state guidelines, reconciliation of monthly payments

Implement and maintain up to date collection tools and programs

2007 – 2009 Legal Assistant / Supervising Collector, Copley, OH

Law Office of Larry Roach

Duties included:

Growing and upholding new business within the company by collecting debt accounts for various clients

Managed a team of individuals on day to day training and business ethics

Prepared and managed a monthly automatic payment system, skip tracing, verification of employment, property and preparing documentation

2005 – 2007 Bed Bath & Beyond, Canton

Department Supervisor

Duties Included:

Supervised and trained newly hired employees in areas of customer relations and company code of conduct

Facilitated training in customer communications and service while maintaining outstanding customer service

Learned new customer scenarios and marketing techniques through monthly training sessions

Translated and communicated learned information into tools and tactics used to exceed monthly department goals

Handled all daily income, prepared deposits, and managed monthly accounting

1998 – 2005 Prudential Securities, Akron, OH to Morgan Stanley, Canton, OH

Client Service Associate

Duties included:

Responsible for maintaining superior client service

Oversaw operations, planned, executed all events for client seminars

Insured compliance guidelines were maintained

Facilitated execution of the Bill Good Marketing System

Managed and maintained a client contact and management system

Prepared and distributed marketing materials for financial seminars and client appreciation events

Managed administrative, operational and client service functions for the highest-producing team of Financial Advisors

Brandi Good

4315 Briar Hill St SW, Massillon, OH 44646

330-***-**** * *******@*****.***

Education

2005 – 2007 National Beauty College

Cosmetology

2000 – 2001 Bill Good Marketing

Associate Degree

1999 – 2000 University of Akron, Akron, OH

Business

Cumulative GPA: 3.0 (4.00 scale)

1996 – 1999 Norton High School, Norton, OH

Career Building and Administrative Assistant

Cumulative GPA: 3.2 (4.00 scale)

Skills

Proficient in Microsoft Office (Word, Excel, Access, PowerPoint)

Various Financial Management Platforms

ACT and ACT for Financial Advisors

Informational Programs

Lexis Nexis and Accurint

Registered and active Notary Public

Sales Force

References

*Available upon request

Contact this candidate