Customer Service Manager

Gina Arango

**** * ***** ***. *******, IL *****® Home 847-***-****® **********@*****.***

Seeking a position in your prestigious company where my exceptional administrative skills, outstanding communication and interpersonal skills, expertise at handling the administrative functions of an office under a supervisor and my deep commitment to learn as much as I can, will be utilized to its fullest.

PROFESSIONAL EXPERIENCE

Assistant Manager 2004 – 2010

Rainbow Distributors Manufacturers, Niles, IL

Assists the manager in the daily operations which include customer service, sales, and inventory control. Consistently achieves individual team work and helps achieve goals. Implements and reviews company policies and procedures. Helps with the supervision of office staff and contributes to the success by supporting the manager in supervising and coordinating the activities of the employees to ensure friendly, professional, efficient and courteous service is provided to customers.

• Handle multiple incoming calls while maintaining the daily flow of activities, utilizing proven time management and organizational skills to balance competing priorities

• Produce high-quality correspondence, reports and memoranda

• Handle administrative duties and inventory

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors

Customer Service Representative 1990 – 2003

American General Finance, Chicago, IL

• Meet personal performance goals through handling complete loan cycle

• Receive and process credit and employment Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone

• verifications and records information obtained

• Perform routine transactions at an on-line terminal

• Process payments and disbursements

• Prepare reports, type correspondence and transaction documents, maintain files, handle mail, notarize documents and handle recording and filing

TECHNOLOGY EXPERIENCE

Capable of using current bundled suite of inter-related desktop applications to boost productivity. Bilingual English/Spanish language skills

Word • Supporting Peripherals

EDUCATION

High School diploma

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