Proposal Manager

DEVONNA MAIER

**** ***** ******** ******, #*** • Lone Tree, Colorado 80124

303-***-**** • *******.*****@*****.***

PROPOSAL MANAGER – TECHNICAL CONSULTANT III

Innovative technical consultant professional with demonstrated background of developing key programs and processes that advance corporate goals. Offering 8+ years of education/ training and 10+ years of technical consulting on network systems proposals and projects. Subject Matter Expert in design, development, implementation of software/telecommunications network systems.. Seasoned in collaborating with a wide range of clients including federal government entities, Telecommunications (AT&T, RBOC, CLEC, ILEC, and IXC), Utilities, and Emerging Market companies.

• Some consulting, continuously studying network vendors, products to maintain cutting edge knowledge base, enabling proficient engineering/ troubleshooting that optimizes networks, engineering, business and technical processes. Familiar with capital budgeting process.

• Realized 30% reduction in client ticket escalation through effective Field Support technical training techniques.

• Technical Lead, managed project manager and cross-functional team for CLEC Long Distance platform.

• Able to leverage technical sales/client development talents with strong engineering and System Engineering Gap Analysis background to maximize business revenues (Sales) and resources.

• Expertise: Voice and Data, VoIP, LAN, WAN, MAN and VPN applications, standards and requirements Technologies: DS-x, OC-x, WDM, Ethernet, Cisco MGX switch, Tellabs NGX switch. Familiar with Central Office layout, AIN, CCS7, SONET and Frame Relay backbones.

• Technical Training of Lucent network products for internal/external organizations.

• 10+ years experience direct facing with client to discuss current network, presentations, training and address issues/concerns central office, footprint, and co-locations.

• Key Performance Issues (KPI); Expertise in needs analysis and requirements to upgrade current network or develop and deliver of new network.

Telecommunications: System Engineering TC III ● Network (Voice, VoIP, Wireless, Cable) ● Needs Analysis

● Configuration/Planning Tools ● High-Fiber Coax, Backbone SONET, Frame Relay ● Team Leadership ● Familiar with Telecommunications process, procedures, operations and IP technologies (SIP).

Program/Project Management: Total Quality Management ● PMI Methodology/Techniques ● Technical Lead Project Lifecycle ● Managed project managers and cross-functional teams. ● Change Order management

RELEVANT PROFESSIONAL EXPERIENCE

LUCENT TECHNOLOGIES, Highlands Ranch, Colorado

Technical Consultant (TC) III – 1996-2001

Served as lead sales engineer and resource for product technical consultants and internal/client organizations. Conducted needs analysis and determined network requirements for various network systems/applications, including Cable, Data, Voice, VoIP, Wireless, Broadband, DSL, and Power.

Key Achievements:

• Reduced network trouble ticket escalation 30% by designing and driving the Field Support program for customers and Tier II internal engineer team.

• Reduced time and costs 50% by collaborating with team to standardize the RFP process and provide job aid tools.

• Received awards, including the Achiever’s Award, Super Achiever, Trailblazer Award from AT&T customer for global messaging, Malcolm Baldrige Quality Examiner, Power Sales Team of the Year for Network Systems Sales.

• Managed a number of large-scale projects and teams simultaneously.

• Promoted to position from Technical Consultant II position.

CURRENT PROFESSIONAL EXPERIENCE

ANTHEM COLLEGE (Anthem Education Group AEG), Aurora, Colorado 03-07/2010

Program Chair, Business Management & Paralegal Programs – AEG moved pilot programs to online college at corporate in Arizona.

Review program development and course content for the Business Management and Paralegal programs. Partnered with Corporate Program manager to monitor/revise programs. Evaluated programs and course content, tested content quality via classroom instruction, and developed key recommendations for course/lesson improvement. Cont…

DEVONNA MAIER • 303-***-**** • *******.*****@*****.***

ANTHEM COLLEGE, Cont…

Teamed with customers, corporate team, and representatives from industry to develop/revise new or current training requirements. Worked with faculty and students to resolve issues. Managed operations one night/weekly.

Key Achievements:

• Established voluntary internship program for paralegals by partnering with Colorado Legal Aid and networking with industry volunteers to maintain Program Advisory Committee staffing.

• Taught courses; responsible for the programs book inventory and budget.

TECHSKILLS, Greenwood Village, Colorado

Instructor – 2005-2010

Provided classroom instruction for Allied Health Services, Professional Business Skills, and Microsoft Professional Office courses. Directed, managed and mentored students to help them complete program. Teamed with Campus Director to conduct network administration and training for part-time faculty and interns. Collaborated with Director of Health Services and Professional Business skills curricula, developing and updating content and reviewing current course curricula.

Key Achievements:

• Created new medical coding methodologies and presented them through national Webinars.

• Achieved recognition as a subject matter expert for project management and medical coding.

CONTRACT CONSULTING, Denver Colorado

Contract Consultant – 2001-2005

2004-2005: Acted as Property Management consultant.

2002-2003: Created, evaluated, and presented telecommunications training materials for Alcatel business client National Association of Communication System Engineers.

2001-2002: Provided retail support, including asset recovery, reconciliation, and customer service.

ADDITIONAL HISTORY

Full details available on request

LUCENT TECHNOLOGIES, Highlands Ranch, Colorado – prior to 1996

Technical Consultant III

CORPORATE TRAINING ORGANIZATION, Hickory Ridge / Lisle, Illinois – prior to 1996

Instructor-Developer

Training Specialist, Projects

EDUCATION

Master of Science in Business Management. Aurora University, Aurora, Illinois

Bachelor of Science in Business Management. Northern Illinois University, Dekalb, Illinois

Associate of Science in Business Management. Waubonsee Community College, Sugar Grove, Illinois

PROFESSIONAL DEVELOPMENT

Medical Billing and Coding Program – TechSkills, Greenwood Village, Colorado

Bell Laboratories Software Excellence Program – System Engineering, Lisle, Illinois

Telecommunications program – DePaul University, Chicago, Illinois

Paralegal program (ABA) – Roosevelt University, Chicago, Illinois

TRAINING

PMP • WEBINARS COMMUNICATION TECHNOLOGIES

AFFILIATIONS

Titan Toastmasters

Saint Thomas More Parish, Lector

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