Customer Service Representative
Resume:
Jasmine McCormick
Rolling Meadows, IL 60008
Phone: 312-***-****
E-Mail: ***********@***.***
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
● Customer Service ● Microsoft Word
● Communication ● Microsoft Excel
● Counseling ● Microsoft Power Point
● Supervisory ● Microsoft Access
● Microsoft Spreadsheet
Accomplishments
Customer Service
● Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
● Handled guest complaints, maintaining a positive dining experience for all rest
● Market Research
● Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.
● Conflict Resolution
● Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Work Experience
August 2011- Currently J P Morgan Chase
Elgin, IL
Customer Support Advisor
● Provided Customer Service for an average of 100 calls per day, answering customer inquiries ,solving problems and providing additional information
● Managed accounting operations, accounting close, account reporting and reconciliations.
January 2011-August 2011 I-3 Group
Schaumburg, IL
Student Loan Counselor
● Responsible for contacting students to inform them about their status with their Federal Student Loans
● Retrieve paperwork that is sent in from students to their lender
● Represent the student while we are contacting their financial Institution
● Talked to the students about different repayment options, so that their Federal Student Loans can remain in great standing to prevent default.
August 2007 to April 2010
September 2002 to August 2007
July 2000 to
August 2005
January 2000 to April 2000
EchoStar Communications (Dish Network)
Rolling Meadows, IL
Dispatch Supervisor
● Responsible for Dispatching and Routing Technicians on their daily jobs.
● Handling Customer Service Inbound and Outbound calls.
● Training New Hires on the company's policy and Rules.
● Quality Control for Customers on their installations.
United Parcel Service
Hodgkins, IL
Package Handler
● Scan and load packages onto a trailer
● Make sure the packages arrive to the customers on time.
Keefe Commissary (Cook County Jail)
Chicago, IL
Commissary Supervisor
● Responsible for all Commissaries issued to detainees in the facility.
● Responsible for inmate complaints regarding money and commissary
● Training New Hires on the Warehouse and Distribution of the entire facility.
International Profit Association
Buffalo Grove, IL
Business Coordinator
● Called and set up Appointments for the company president.
● Called Customers and made sure they were satisfied with the company products.
● Did monthly Evaluation Log on my performance and progress.
Educational Background
2012 Colorado Technical University
Colorado Springs, CO, USA
Business Management
Associates
Related Course Work: Business Success Strategy,
Microeconomics ,Macroeconomics ,Marketing ,Psychology, Professional
Communications, Sociology ,Management Fundamentals
2008 University Of Phoenix
Phoenix, AZ, USA
Business Management
Associate
Related Course Work: Introduction to Business Law , Career Planning and Professional Skills, Cultural Diversity
Related Course Work: Introduction to Business Law , Career Planning and Professional Skills, Cultural Diversity
Keywords
GED, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling, product knowledge, telecommunications, market research.
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