Quality Assurance Medical
Resume:
Sharon D. Thompson, RHIA
Silver Spring, Maryland 20904
Objective
To obtain a progressive and challenging position in quality data management for a health care facility or supporting organization.
Education and Accomplishments
• B.S.-Health Information Management-Medical College of Virginia, Virginia Commonwealth University, Richmond, Virginia: 1989
• Registered Health Information Administrator-American Health Information Management Association
• Member-Maryland Health Information Management Association
• Member-district of Columbia health Information Management Association
• Member-American Health Information Management Association
• Currently Certified in all EPIC HIM Applications (Chart Tracking, Chart Deficiency Tracking, Release of Information and Coding and Abstracting)
Experience
July 2010-Present: Support Application Coordinator, Bon Secours Health System, Inc. Marriottsville, MD.
Responsible for system and patient build in the training, testing and production environments. Assist end users during pre and post go-live phases. Provides support to end users. Resolves problem tickets related to each HIM application. Develops test scripts for validation of new system and post downtime production environments. Reviews and approves Release Notes, System Upgrades and fixes for each HIM application.
11/06-July 2010: HIM Enterprise Principal Trainer, Bon Secours Health System, Inc., Marriottsville, Maryland
Responsible for coordinating and developing the ConnectCare training curriculum for each HIM (EPIC) application. Trains Credential Trainers, Super Users and End Users at each Bon Secours facility. Coordinates scheduling of class participants for each training session.
3/05-4/06: Senior Business Consultant, Kaiser Permanente-Mid Atlantic Region, Rockville, Maryland
Responsible for the coordination, scheduling ad training of the KPHealthConnect (EPIC) system to HIM supervisors and staff within 27 Kaiser Permanente centers of the Mid-Atlantic Region, prior to system “go-live.” Trained users on system functionalities related to departmental duties, including the review and collection of scanned medical record images. Informed and trained users on updates and system changes. Involved in the initial phases of developing the training program. Worked with HIM Supervisors to ensure that all department related policies and procedures were in place for all HIM staff, region-wide. Held training session to all HIM staff on the use of the Barcode system for processing scanned medical record images. Initiated, maintained and updated all training manuals. Trained staff on the preparation of the paper record for scanning (how to make the document “scan ready”). Provided written and verbal status reports to the Regional HIM Manager. Served as liaison between users and IT regarding technical problems/issues. Assisted the Application Coordinator (AC) on a daily basis with troubleshooting issues, system build, testing and workflows. Participated in daily meetings with AC, vendor and other technical staff, in an attempt to resolve outstanding technical issues. Reported and discussed training and technical issues in weekly project management meetings. Assisted physicians in the use of the EPIC system (i.e. system access and functionalities). Communicated department requirements (i.e. supplies, computers, staffing, etc.) to HIM Supervisors prior to staff training to ensure a successful “go-live.”
6/00-3/05: Health Information Database Manager, KEVRIC Co., Inc., Silver Spring, Maryland
Provided contract record management services, for electronic and paper records, to the National Institutes of Health’s Office of Biotechnology Activities (OBA). Served as Project Manager for the internal records management database system (OfficEdge/EdgeXP) and internet-based document repository system (DocuShare). Assured the scanning and proper location of electronic records in both systems (post implementation). Provided administrative functions to both systems (i.e. assignment of usernames and passwords, uploading, transferring, deleting and editing document, etc.). Implemented and conducted ongoing QA for all electronic record databases. Maintained paper filing system for Protocols, IBC, Director’s and General Correspondence documents. Established policies and procedures related to the processing and release of electronic and paper documents. Processed release of information requests for all office records. Provided input to OBA staff on record keeping practices. Developed, updated and maintained the Release of Information and NIH Correspondence Databases (Access). Responsible for collecting and entering related data in the system. Ensured effective communication between record contractors (Integrated Digital Systems and Tabb Company). Coordinated and performed archival procedures for all retired records.
1/00-6/00: Protocol Information Specialist, National Cancer Institute, National Institutes of Health, Bethesda, Maryland
Maintained the National Cancer Institute’s Electronic Protocol Database. Instrumental in the initial phases of the development of a new Protocol Database System. Worked closely with the Protocol Review Committee on approvals and disapprovals of clinical trials. Updated the Electronic Protocol Database with pertinent clinical oncology information, as necessary. Generated and provided statistical data to the Protocol Review Committee. Assisted in the preparation and coordination of Review Committee Activities.
4/98-1/00: Healthcare Systems Consultant, Shared Medical Systems, Chantilly, Virginia
Responsible for the implementation of the Patient Management System (Hospital Registration System). Duties included testing, validation and implementing software. Trained customers on system use. Customized system software to client’s needs. Developed and implemented processes and related procedures. Provided experience and knowledge in installations, implementation and support. Provided strong management, communication and teamwork skills. Conducted and lead team meetings/discussions. Delivered routine presentations via PowerPoint and Visio applications.
2/96-4/98: Director of Medical Records, Riverside Hospital, Washington, D.C.
Responsible for the planning, development, and management of all functions of medical record services for this children/adolescent psychiatric facility. Performed concurrent qualitative and quantitative medical record audits to assure that all records were maintained in accordance to internal and external regulatory agency requirements. Performed all medical record department functions, including the coding and transcription of medical reports. Refined, as well as established, new departmental policies and procedures to assure consistency with supporting departmental documentation. Conducted in-service education on documentation practices and orientation to new and existing hospital staff. Served on various hospital and quality assurance committees.
9/95-2/96: Medical Record Consultant, Riverside Hospital, Washington, D.C.
Provided consultative services to establish medical record policies and procedures for compliance to JCAHO and Medicaid standards prior to survey and opening of this new facility. Established and implemented all departmental functions. Determined departmental location, layout and design. Provided necessary statistics to determine staff and spacing. Selected and submitted department equipment and furniture for purchase.
7/93-2/96: Director, Medical Records, Northern Virginia Mental Health Institute, Falls Church, Virginia
Position entailed overseeing a department of eight individuals through a subordinate supervisor. Completed assigned performance evaluations and addressed performance issues as they occurred. Performed research and analysis of medical records for the purpose of preparing qualitative and quantitative reports for internal Quality Improvement activities and exterior regulatory agencies. Developed policies and procedures relative to the origination, transfer, storage and disposition of medical records. Supervised the Utilization Review Program and Admissions Department. Developed and provided in-service training in Medical Information Systems to staff and other professionals. Served as the agency’s Patient/Resident Automated Information System (PRAIS) Coordinator and continuously took lead to standardize the patient information database.
8/89-7/93: Medical Record Librarian, Warren Grant Magnuson Clinical Center, National Institutes of Health (NIH), Bethesda, Maryland (Please Refer to the Position Breakdowns Listed Below)
4/93-7/93: Assistant Head, Documentation, Analysis and Coding Section, NIH
Position encompassed the responsibility of assuring completion of medical record documentation in accordance with federal, state and JCAHO requirements. Duties entailed management of personnel (8 employees) and workflow, automated ad manual database systems, and contracts providing transcription and record assembly services. Written communication skills included memos, reports, policies and procedures, and employee performance appraisals. Verbal communication skills included performance appraisals, the orientation of medical staff to the Medical Record Department and use of the department’s dictation system.
8/92-4/93: Protocol Specialist, Protocol Services, NIH
Responsible for the processing and management of active research protocols. Assigned duties required extensive automated data management skills, including the retrieval of information on topics important to the governing bodies of NIH. Development and implementation of quality assurance audits of the Protocol Tracking Database were required. Knowledge of federal, state and other regulatory agency requirements governing physicians and research protocols were essential. Communication skills, both verbal and written, were fully utilized. Excellent organizational skills were required for the completion of both individual and team-oriented projects.
7/91-8/92: Medicolegal Specialist, Medicolegal Section, NIH
One of four Record Administrators responsible for processing an average of 500 requests monthly for medical information to outside parties and institutions in compliance with requirements of the Privacy Act of 1974. Coordinated regulatory review of medical records by outside groups (i.e. FDA drug companies). Performed database management functions for the sectional databases. Trained new users on each database. Developed and implemented quality assurance audits.
1/91-7/91: Assistant Head, Record Processing Section/Physician Liaison, NIH
Assisted in the supervision of a staff of six in the management of personnel and workflows. Monitored transcription and record assembly contract services for compliance with contractual requirements. Resolved problems between contract services and the medical Staff. Reviewed transcribed medical reports for proper format and correct spelling of medical terminology. Re-designed the Medical Staff Orientation Program. Verbal communication skills included the training of over 100 new medical staff members to user requirements of the Clinical Center-wide medal reports dictation system and to the medical Record Department. Written communication skills included memos, reports, policies and procedures, and employee performance appraisals. Assisted in the management of automated and manual database systems.
1/90-7/91: Head, Microfilm Section, NIH
Supervised and directed daily activities of a staff of five. Monitored microfilm contract services for compliance with contractual requirements. Resolved problems between contract services and the Medical Record Department. Reviewed filmed records for proper format and correct sequencing of documents. Performed quality assurance audits on all aspects of sectional services. Developed and tested criteria, collected and analyzed data, reported audit results along with alternatives to improve quality. Trained new technicians on sectional functions and PC network use. Assured workflows met or exceeded time frames. Performed and evaluated performance appraisals.
8/89-1/90: Assistant Head, Microfilm Section, NIH
Assisted the head of the microfilm section in overseeing sectional functions. Performed quality assurance audits on all aspects of sectional services. Wrote procedure manuals to incorporate revised office procedures. Initiated and wrote administrative policies and procedures governing the use and access of medical information. Analyzed and revised office procedures to reduce duplication of controls, increase productivity, eliminate backlogs, and reduce the use of overtime by 100%. Assisted in performing and evaluating performance appraisals for a staff of five employees.
Computer Skills
Hardware: Macintosh II, AppleTalk Local Area network, IBM PSII, Hewlett Packard 2392A Display Terminal, Gateway p5-75 and p5-133. Pentium Versa 5080X Laptop Computer and Lenovo R60 Laptop. Dell Desktop Computers.
Software: Microsoft Word, Microsoft Excel, Access, Windows XP Professional, Siemens (SMS) Software Applications and EPIC Health Information Management Applications.
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