Manager Customer Service

R O S E T T E M A R T U R A N A

************ / *********@*******.***

Crossmark Event Demonstrator Current

Demonstrate different foods and products at Sam’s Club. Achieved a high sale percentage

.

Mrs. P & Me Bartender / Server / Parties 2010

Daytime Bartender. Fill in for all shifts of serving for sick or vacationing employees.

VFW - Elk Grove Chapter Server 2009

Donated my services as a waitress during lent. Helped cover shifts when no one else could work.

Midwest Intermodal Contract Collections 2008

Contract collections of past due invoices. Correcting internal errors in billing and cash receipts.

Little Villa Italian Restaurant Bartender / Server 2007

Bartending at night and serving during days. Tended bar and served for banquet parties.

Mrs. P & Me Bartender / Server / Hostess / Parties / Manager 1997 - 2006

Friendly and efficient service to customers. Worked with all three owners of this restaurant. Waitress manager. Organized and ran fund raisers. Helped most recent owners with the day to day inner workings of a restaurant when they purchased the restaurant. Organized special functions. Served large parties. Kept kitchen organized and running smoothly.

Coachlite Liquors Daytime Manager 2003 - 2005

Stocked and ordered liquor. Kept store clean and organized. Set up sale items and displays.

Checked out customers, and helped customers with party liquor orders.

Cofco Intermodal Accounts Receivable Manager, 1976-1997

Processing of all monies for deposits. Collections for all past due accounts.

Trained to do all positions in both accounts receivable and accounts payable

including payment of all bills. Professional dialogue with customers. Upkeep of these

departments filing systems to insure efficiency.

Fundraising: I started and organized a raffle at my children’s local school to be a part of their Funfair. The companies that donated I put their logo’s on all the flyers that were pertaining to the Funfair for advertisement for their donation. I also organized a successful fundraiser for a young burn victim, getting local companies and residents involved. We collected over 6 thousand dollars, all monies going to the family to offset the hospital bills and help pay for expenses..

Accounts Receivable

* Processing of deposits

* Public relations to customers in sending proper documents to receive payment

* Heavy customer interaction with regard to collections

* Keeping an updated Excel spreadsheet on all account contacts

for collection purposes

Accounts Payable

* Secured payments for transportation companies

* Data entry

* Overseeing and processing vendor accounts

Customer Service / Office Management

* Troubleshooting of customer problems and resolving promptly and special projects coordinator

* Implemented training course for new hires - speeding profitability and efficiency

* Managing all tasks to insure proper flow of daily operations

* Microsoft Excel, Microsoft Office and Customized Computer Systems

Contact this candidate