administrative assistant

AYSEGUL ONGEN

*** *.**** ******, ** Land, Florida

Cell : 386-***-**** * Email: ***********@***.**.***

OBJECTIVE ____________________________________________________

Skilled and dedicated Administrative Assistant with more than 10 years’ experience in coordinating, planning, and supporting daily operational and administrative functions also 4,5 years Hotel Front Desk experience, would like to become part of a dynamic organization.

QUALIFICATIONS SUMMARY _______________________________________

• Demonstrated capacity to provide comprehensive support for general manager and executive -level staff ; excel at scheduling meetings, coordinating travel, and managing all essential tasks.

• Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Effective working independently or team environment.

• Detail oriented; strong communicator- both oral and written.

• Multi- tasking.

• Creative problem solver.

• Intermediate in Word, Outlook, Excel , type 40 wpm with complete accuracy.

PROFESSIONAL EXPERIENCE _____________________________________

JP Morgan Chase , Lake Mary, Orlando / Florida 05/12/08 to 10/01/08

Customer Support Advisor ( Collection )

• Made calls to customers ( inbound / outbound i.e. customer service/courtesy calls, delinquent accounts).

• Collected payments from Delinquent Accounts and to document business activities (particularly those related to “over credit line”, late payments, returned checks, note repayments, and “out of trust” situations).

• Prepared required documentation and reports.

• Looked for and help initiate solutions to various customer problems and concerns.

Hilton Daytona Beach Oceanfront Resort, Daytona Beach 05/03/07 to 12/27/2007

Front Desk Agent

• Check / in and check / out procedures , cash handling, answering telephones, providing local information to the hotel guests, etc.

Sinter Metal Technologies, Istanbul, Turkey 10/2004 to 04/2006

Administrative / Executive Assistant

• Provided high-level administrative support to General Manager of a large research and development company which is a global supplier and manufacturer of P/M and ceramic parts

• Addressed inquiries of current and potential clients.

• Prepared meeting agendas and carefully monitored all action items.

• Contacted clients via email , telephone, fax regarding payments to the company in support of the accounting department

Emta Inc., Incirlik U.S Air Force Base Hospital, Adana, Turkey 12/2002 to 09/2003

Office Assistant

• Performed organization of Project Manager’s files, meetings.

• Prepared daily, weekly and monthly reports for hospital Maintenance Director.

• Troubleshoot and resolved problems creating win / win situations.

Taksim Hotel Management Corp., Istanbul, Turkey 07/1998 to 10/2002

Personal Assistant to General manager

• Provided high-level administrative support to President of the company which has a significant position in management of hotel chains in tourism sector of Turkey.

• Directed day-to-day office operations, providing fundamental support to company President .

• Supervised junior personnel of 3 to 10.

• Organized special events of the company president.

• Planned, scheduled, and executed meeting and travel arrangement of the company president.

• Successfully created invitations and promotional materials for the special events of the company .

Team Shipping & Receiving Inc., Istanbul, Turkey 1997 to 06/ 1998

Office Assistant

• Handled public relations.

• Addressed inquiries of current and potential clients.

The Marmara Hotel, Istanbul, Turkey 1996 to 1997

Front Desk Supervisor

• Answered and directed all incoming calls.

• Assisted guests during their entire stay at the hotel, for such things as check-in and check-out, car rentals, guest reception, and processes according to management procedures.

• Maintained daily hotel and guest information.

• Supervise front desk personnel

Conrad Hotel, Istanbul, Turkey 1992 to 1995

Casino/Dealer/Supervisor

EDUCATION __________________________________________________

Associate Degree in Hotel Management University Of Marmara, Istanbul, Turkey Native Speaker ( Turkish )

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