Administrative Assistant Manager
Resume:
PAMELA J. MIZERKA
Brookfield, IL 60513
********@*****.***
SUMMARY
Administrative Support Professional with background supporting executive-level managers and departmental staff in multiple industries. Experience in calendaring, travel arrangements, meeting administration, and office management. Able to establish rapport and credibility with diverse groups including general staff, executives and clients. Highly organized with history of timeliness and accuracy.
PROFESSIONAL EXPERIENCE
CHAN HEALTHCARE AUDITORS, Oakbrook Terrace, IL 2010-2011
Administrative Assistant
Provided administrative support to Vice President (VP) of Audit, VP of Compliance, and Department staff. Performed role of office manager including ordering supplies and maintaining office equipment and phones.
•Managed full calendars for two Vice Presidents, effectively prioritizing appointments and managing individuals’ time.
•Handled all travel arrangements and provided complete itineraries with confirmations and contact information, helping to minimize travel disruptions.
•Trusted to proofread a variety of audit reports, proposals and client correspondence.
•Answered main phone line, efficiently directing callers to appropriate auditor.
•Scheduled all conference calls and handled meeting logistics including equipment and catering to assure a positive meeting environment and productive outcome.
•Quickly processed VP expense reports to obtain reimbursement for credit card payments.
•Managed Opportunity Tracking System for current and prospective audit clients, used by VP’s to support decision-making.
•Maintained spreadsheet documenting locations of traveling auditors which contributed to effective allocation of audit resources.
•Maintained guest office for company President and provided all administrative support during visits.
AETNA INSURANCE, Chicago, IL 2002-2010
Executive Assistant to President of Sales (2009-2010)
Administrative Assistant to Senior VP and Director of Sales (2002-2009)
Provided a full range of administrative support which included calendar and travel management, meeting arrangements, department record updates, and monthly reporting.
•Participated on two employee volunteer committees, offering ideas for community service projects and helping engage employees in outside activities.
•Led a committee supporting employee wellness fairs, serving as a single point of contact during events.
•Provided administrative assistance during peak volumes or coverage for absences, enabling the continued flow of operations.
WORLDCOM, Downers Grove, IL 1999-2002
Executive Assistant
Supported Director of Business Management in the Finance Department including calendaring, travel, meeting management and reporting.
•Assured timely and accurate updates of departmental organization charts and contact lists.
CNA INSURANCE, Chicago, IL 1999
Administrative Assistant
Answered phones, scheduled conference rooms, and assisted the Risk Manager with assembling reports.
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, Outlook
Hyperion sales reporting and PeopleSoft HRIS
EDUCATION
Associate of Applied Science in Medical Administration, University of Phoenix, Phoenix, AZ
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