Quality Assurance Software

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To achieve meaningful employment with a company which will allow me to implement my 20 years of experience in providing IT support, planning and technical experience in PC desktop hardware, Operating Systems, Applications, Networking, Information Security and Storage Management.

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• Accomplished and goal-orientated

• Quality Assurance

• Hardware/Software Maintenance

• Systems Administration

• Helpdesk Support

• Project Management

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DEC VMS Advanced Systems Management, DEC VMS Utilities and Commands, Compellent Certified Storage Administrator

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OPERATING SYSTEMS:

• Microsoft Windows Server 2000

• Microsoft Windows Server 2003

• Microsoft Windows Server 2008R2 • Microsoft Windows XP, Windows 7

• DEC OpenVMS 7.5

• Some Mac

SOFTWARE:

• Microsoft Office Enterprise 97-2007

• Microsoft Exchange Server 5.5-2003

• Microsoft Outlook 97-2007 • Microsoft Visio 2007

• Symantec EndPoint Antivirus

• Symantec Backup Exc. 11d

HARDWARE:

• Dell Servers Desktops and Notebooks

• Cisco Switches/Hubs

• DEC Alpha ES40 Servers • HP desktops/laptops/Color/Laser Printers

• Sony/Toshiba/IBM/HP Notebooks

• Wireless Routers/Access Points

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Carpenters Southwest Administrative Corporation

Los Angeles, CA 2/3/1993-11/18/2011

IT Operations Coordinator

• Perform software repair, upgrading, loading single user operating systems, troubleshooting, maintenance and diagnostics.

• Troubleshoot and repaired hardware, software, network and printing problems.

• Troubleshoot and optimize all systems for multi-state locations.

• Perform assigned level 2 & 3 desktop support services.

• Re-image computers, perform data migrations and restorations, and conduct remote problem solving when required.

• Install hardware and software on workstations, set up and maintain network and telecommunications systems.

• Installed and configured all shared/networked printers.

• Upgraded all computer hardware (motherboards, CPUs, network cards, sound cards, CDROM’s, video cards, memory, and hard drives.)

• Planned and migrated 200 desktops and laptops from Windows NT 4.0/2000 to Windows XP.

• Created/deleted Windows 2003 domain accounts and Exchange mailboxes for new and terminated users via Active Directory.

• Updated all Microsoft Windows operating systems with current service packs and patches via WSUS.

• Assigned proper user privileges for access to sensitive data as well as shared resources throughout the network.

• Troubleshoot LAN, server and connectivity issues. Map network drives to secure servers for select users with security clearances.

• Backed up production server and user files using Symantec Backup Exc.

• Develop, revise and maintain general and detailed documentation describing system specifications and operating instructions.

• Provide project management leadership for small and medium sized projects, maintain PC inventory lists and coordinate ongoing PC lease return/refresh project. Build and image PC’s for rollout/refresh project.

• Responsible for the support and troubleshooting of hardware, software and printing problems for desktop and laptop computers.

• Provide IT support, planning, and technical expertise in PC desktop hardware, Operating Systems, applications, networking and information security.

• Provide first, second and third level troubleshooting of desktop operating systems and application software for approx. 300 users at multiple state locations. Test and evaluate hardware solutions, peripherals and software applications for suitability to current infrastructure and business requirements.

• Resolve all helpdesk tickets assigned via issue tracking software.

• Complete all special projects as assigned onsite and offsite.

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Jordan High School, Long Beach, CA

Various IT-related courses, Orange Coast College, Costa Mesa, CA

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