Customer Service Project Manager

Armando Izquierdo * Yankee, Irvine California ****0

' (714) 389 - 5186 & 949-***-****

š ******************@*****.***

Visionary business leadership

OPERATIONS MANAGEMENT

Strategic Planning u Finance u Project Manager u P&L u Supply Chain Management u Warehousing Operations u Logistics Transportation u Inventory Control u Contract Negotiations u Develop SOP’s / Policies / Rules & Regulations u Customer Service u Team Building u Information Systems u Continuous Improvement u Pick & Pack u Quality Assurance u Safety & Security u Sanitation u 3rd. PL u Gmp’s

u Haccp u Fmcg u

DYNAMIC, SELF-DRIVEN AND VERSATILE EXECUTIVE MANAGER WITH 20 YEARS OF EXPERIENCE EXPANDING BUSINESS, IMPROVING EFFICIENCY, AND CUSTOMER SATISFACTION. ASTUTE ANALYST, STRATEGIC THINKER AND CREATIVE PROBLEM SOLVER WITH A HISTORY THAT INCLUDES SUCCESSFUL START-UPS AND REORGANIZATION INITIATIVES. ARTICULATE AND PERSUASIVE SPEAKER; SKILLED NEGOTIATOR AND PROJECT MANAGER. CREATED AND INSTITUTED WORLD-CLASS STANDARDS, PROCESSES AND SYSTEMS. PROVIDED EXPERTISE VITAL FOR OPTIMIZING P&L FOR MULTIPLE COST CENTERS AND FACILITIES GENERATING $200,000,000 + IN SALES FOR AN INDUSTRY LEADER.

CAREER TRACK

OPERATIONS MANAGER 2009 - 2010

H&N FOODS INTERNATIONAL Vernon, California

„ Spearhead processing departments, which included fresh tuna and salmon from all over the world. Oversaw the receiving of fresh, frozen shellfish and live fish. Duties included total inventory, shipping, logistics, audit internal warehouse procedures and recommend changes depending on company needs, Haccp procedures and Gmp’s, project manager for the complete restructure of internal warehouse. Personally handled internal / external customer service functions with full accountability for P&L for LA Operations, Seafood warehousing and processing facility with combined annual sales volume of $450,000,000 for Southern California largest producer of fresh tuna. Devise and drive projects to meet key performance goals and aggressive cost reduction initiatives.

„ Shipped in excess of 6,000,000 lbs. of seafood product per month.

„ Assured compliance with FDA, OSHA, and federal wage / hour requirements.

„ Responsibility included, but not limited to, managing multiple items inventories, IT management, development of management and processing departments, payroll, scheduling, safety, security, sanitation, GMP / HACCP compliance etc…

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DIRECTOR OF WESTERN OPERATIONS 2003 - 2008

DOLE FRESH FLOWERS Carson, California

„ Spearhead production, warehouse, logistics, inventory, projects and customer service functions with full accountability for P&L results for 8 cost centers, 2 facilities, flower warehousing and production facilities with combined annual sales volume of $150,000,000 for the world's largest producer and marketer of high-quality fresh fruit, fresh vegetables and fresh-cut flowers. Control a $9,000,000 budget. Negotiate vendor rates and labor contracts. Devise and drive projects to meet key performance goals and aggressive cost reduction initiatives.

„ Recruited talent for top positions and developed a high-performing team of 4 managers; supervised up to 400 temp employees and Dole associates; resolved labor issues and boosted morale.

„ Assisted in the “Project Conversion” which transferred the Dallas Facility Operation to a 3rd Party Operator. Project generated $100,000 yearly in savings in overhead expenses.

„ Designed production and distribution operations for facilities in Los Angeles, California

Including policies, line standards and productivity rates.

„ Negotiated all 3rd Party Logistic Carriers contracts and Rates.

OPERATIONS MANAGER 2000 - 2002

CORPORATE EXPRESS Miami, Florida

„ Responsible for entire Pick & Pack Operation for the Miami Division. Coordinated the shipping of office product to over 1,000 customers per night in which over 150,000 items per week were picked with an accuracy rate of 99.8 % through bulk picking, pick to light system and pick module integrated with a rapistan conveyor system. Also had full accountability for P&L performance. Implemented policy, procedures and growth plans. Directed operations and customer service; controlled budgets and inventory.

„ Directed 2 Supervisors and 35 associates in the shipping of office products for the Miami, Fort Lauderdale, West Palm Beach areas.

„ Developed internal processes for Miami Division in order to pass ISO 9002 certification

„ Assured compliance with OSHA, EEOC and federal wage / hour requirements.

„ Responsibility included, but not limited to, managing multiple items inventories, IT management, development of management and production departments, payroll, scheduling, safety, security, sanitation etc…

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PERISHABLE SUPERINTENDENT 1988 - 2000

WINN-DIXIE LOGISTICS Pompano Beach, Florida

„ Spearhead production, warehouse, inventory, and customer service functions with full accountability for P&L results for 7 cost centers, perishable foods warehousing and with annual sales volume of $250,000,000 for one of South Florida’s largest Supermarket Chain. Controlled a $4,000,500 budget.

„ Responsible for directing all functions in a 300,000 sq. foot facility, which serviced 69 retail locations in South Florida and the Bahamas,

„ Directed 12 Supervisors and 150 associates, oversaw meat and produce inspectors, In charge of seven divisions Produce, Meat, Dairy, Seafood, Frozen Food, Floral, and Egg Department.

„ Shipped in excess of 8,000,000 lbs. of perishable product per month.

„ Assured compliance with USDA, OSHA, EEOC and federal wage / hour requirements.

„ Responsibility included, but not limited to, managing multiple items inventories, IT management, development of management and production departments, payroll, scheduling, All HR duties, safety, security, sanitation etc…

LEARNING CREDENTIALS

COLLEGE STUDIES

Broward Community College – Attended two years

Advance Diploma in Logistics Supply Chain Management from the Academic College of London UK Accreditation by the Ministry of Education of Dubai UAE in Supply Chain Management

Advance Diploma in Human Resources Management from the Academic College of London UK Accreditation by the Ministry of Education of Dubai UAE in Human Resources Management

Additional courses, seminars and workshops include:

Brodwell Management Training ▪ Cal OSHA ▪ ISO 9002 ▪ Sarbanes Oxley

Certificates

Hazardous Material Emergency Response Team ▪ OSHA Confined Space Rescue

SOFTWARE PROFICIENCIES

Operating systems:

Microsoft Windows XP / VISTA ▪ IBM AS/400 / WMS / AIAP / NAV 5.0 / EPICOR

Application software:

Microsoft Word / Excel / Internet Explorer ▪ Lotus Notes ▪ JD Edwards Accounting

PERSONAL

Willing to perform work-related travel / willing to relocate

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