Customer Service Representative
Resume:
Stephen M. Sostand
**** *. ****** #*.*******, IL 60617
**********@*******.***
________________________________________
CARREER SUMMARY My work experience has allowed me to develop time management, problem solving and organizational skills. I am also proficient in PkMS and WMS systems, Microsoft Word, Excel, Access, and using the Internet for research purposes.
EDUCATION University of New Orleans, New Orleans, LA 2001-2002
Concentration in Computer Science and Logistic Service
Homewood-Flossmoor High School, Homewood-Flossmoor, IL Diploma 1999
EXPERIENCE Advanced Auto Parts, Franklin Park, IL 2008 – present
Warehouse Lead/ Material Handler
• Lead the warehouse team at this facility.
• Picked orders for daily shipments to other stores.
• Responded to customer requests in a timely manner
• Performed miscellaneous job-related duties as assigned.
S.P. Richards, Elk Grove Village, IL 2006 – 2008
Team Leader, Inventory Control
• In charge of keeping an accurate count of all products in warehouse.
• Responsible for training new employees on computer system and basic duties.
• Act as customer service representative receiving orders over the phone, and handling any questions or inquiries.
• Responsible for filling customer orders in warehouse and routing each order to its destination.
• Perform any miscellaneous job-related duties as assigned.
Motorola, Inc., Fort Worth, TX 2002 – 2005
Team Leader
• Responsible for receiving products in warehouse and cataloguing each into the computer system.
• Responsible for cycle-counting inventory received into warehouse to insure consistency and security.
• Managed 9-10 employees daily in carrying out basic warehouse duties.
• Responsible for training new employees on computer system and basic duties.
• Acted as stand-up and/or sit-down fork-lift operator.
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