Manager Customer Service
Resume:
Kenneth E. LeCompte
Mount Airy, NC 27030
OBJECTIVE
Pursuing a position where a background in facilities and community services can add value to a company's portfolio.
EXPERIENCE
Facilities Manager
Connexion Technologies, Cary, NC Fiber Optic Cabling Company 2008 - 2009
* Ability to read and understand architectural drawings along with knowledge of leases, contracts, and construction practices.
* Ability to make effective presentations on general topics to an internal department, large group of employees, clients, and/or management.
* Ability to motivate employees and client groups to take desired action.
* Coordinate vendor approval process to allow for security badge approval and or access
* Oversee facility projects and perform periodic job inspections to compare progress of work to the schedule; Expense construction and adhere to prepared site budgets, explaining variances and forecasting as needed.
* Act as liaison between Service Vendors, reception/mailroom and on-site security.
* Maintain detailed knowledge of landlord responsibilities and ensure local property management adheres to lease obligations.
* Submit facility maintenance cases, as needed, and provide recommendations for project forecasting; Monitor open cases and provide feedback and support.
* Ensured compliance with all applicable laws and regulations including Americans with Disabilities Act.
Handyman Supervisor 2006 - 2008
LECO Management, Mt. Airy, NC Handyman Services
* Renovations, decks, repairs and clean ups
Community Operations Supervisor 2004 - 2006
Cornu Management, Boston, MA Property Management Company
* Responsible for Property maintenance and renovations for a 780 unit residential complex.
* 7 day apartment and 11 day townhouse vacancy turn-a-round following HUD guidelines
* Supervise, train, and evaluate a staff of 10 maintenance and 6 housekeepers.
* Develop and manage operating budgets for all assigned functions.
* Manage all contract development, negotiations, scheduling, and invoicing for vendor services.
* Liaison with Federal, State and local agencies to ensure compliance with applicable laws and regulations.
Delivery Manager 2001 - 2004
Ira Motor Group, Danvers, MA Auto Sales Toyota and Used
* Supervised, trained, and evaluated a staff of 4.
* Monitored the day-to-day execution of vehicle transport, and customer service
* Standardized safety procedures to ensure timely and accurate delivery to out-of-state customers.
Kenneth E. LeCompte Page 2
Facilities Property Manager / Facility Security Officer 2000 - 2001
Resource Consultants, Inc., Vienna, VA Department of Defense Contractors
* Responsible for project design and completion for 30 offices worldwide.
* Managed corporate moves, handled all contract negotiations/development for on-sight vendor services.
* Negotiated leases, subleases, terminations, and extensions.
* Administered and tracked invoices for vendors and rental payments.
* Coordinated installation and maintained a telecommunications system.
* Ensured compliance with all applicable laws and regulations including Americans with Disabilities Act.
* DOD Certified Industrial Security Officer with a Top Secret clearance.
Facilities Manager / DOD Industrial Security Officer 1995 - 2000
EER Systems / Arist Corporation, Alexandria, VA Department of Defense Contractors
* Supported the facilities and security requirements for ARIST Eisenhower Center and four additional offices
encompassing a total of 75,000 square feet.
* Coordinated furniture services which included installation and relocation.
* Responsible for corporate space planning and design.
* Administered contract negotiations for contractor and vendor accounts.
* Maintained the shipping and receiving departments.
* DOD Facility Security Officer (Industrial security)
Fire/Rescue 1970-1994
Montgomery County Fire Rescue - Rockville, MD- Firefighter/ Haz-mat/ Rescue (Retired)
EDUCATION
* United States Marine Corps School of Engineering (Utilities)
* American Management Training - Facilities Management, Space Planning and Design.
* Department of Defense Security Institute - Industrial Security Management
* State of Maryland Emergency Medical and Hazardous Material Technician
TRAINING
* Department of Defense (EPSQ)Security
* Montgomery County Maryland Fire and Rescue & Hazardous Material
* Visio
* MS Office Suite
* Welding (gas & electric)
* Plumbing and Electrical
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