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Manager Customer Service

Location:
Winston-Salem, North Carolina, United States
Salary:
$60,000
Posted:
March 02, 2011

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Kenneth E. LeCompte

*** ********* *****

Mount Airy, NC 27030

(336) ***-****

OBJECTIVE

Pursuing a position where a background in facilities and community services can add value to a company's portfolio.

EXPERIENCE

Facilities Manager

Connexion Technologies, Cary, NC Fiber Optic Cabling Company 2008 - 2009

* Ability to read and understand architectural drawings along with knowledge of leases, contracts, and construction practices.

* Ability to make effective presentations on general topics to an internal department, large group of employees, clients, and/or management.

* Ability to motivate employees and client groups to take desired action.

* Coordinate vendor approval process to allow for security badge approval and or access

* Oversee facility projects and perform periodic job inspections to compare progress of work to the schedule; Expense construction and adhere to prepared site budgets, explaining variances and forecasting as needed.

* Act as liaison between Service Vendors, reception/mailroom and on-site security.

* Maintain detailed knowledge of landlord responsibilities and ensure local property management adheres to lease obligations.

* Submit facility maintenance cases, as needed, and provide recommendations for project forecasting; Monitor open cases and provide feedback and support.

* Ensured compliance with all applicable laws and regulations including Americans with Disabilities Act.

Handyman Supervisor 2006 - 2008

LECO Management, Mt. Airy, NC Handyman Services

* Renovations, decks, repairs and clean ups

Community Operations Supervisor 2004 - 2006

Cornu Management, Boston, MA Property Management Company

* Responsible for Property maintenance and renovations for a 780 unit residential complex.

* 7 day apartment and 11 day townhouse vacancy turn-a-round following HUD guidelines

* Supervise, train, and evaluate a staff of 10 maintenance and 6 housekeepers.

* Develop and manage operating budgets for all assigned functions.

* Manage all contract development, negotiations, scheduling, and invoicing for vendor services.

* Liaison with Federal, State and local agencies to ensure compliance with applicable laws and regulations.

Delivery Manager 2001 - 2004

Ira Motor Group, Danvers, MA Auto Sales Toyota and Used

* Supervised, trained, and evaluated a staff of 4.

* Monitored the day-to-day execution of vehicle transport, and customer service

* Standardized safety procedures to ensure timely and accurate delivery to out-of-state customers.

Kenneth E. LeCompte Page 2

Facilities Property Manager / Facility Security Officer 2000 - 2001

Resource Consultants, Inc., Vienna, VA Department of Defense Contractors

* Responsible for project design and completion for 30 offices worldwide.

* Managed corporate moves, handled all contract negotiations/development for on-sight vendor services.

* Negotiated leases, subleases, terminations, and extensions.

* Administered and tracked invoices for vendors and rental payments.

* Coordinated installation and maintained a telecommunications system.

* Ensured compliance with all applicable laws and regulations including Americans with Disabilities Act.

* DOD Certified Industrial Security Officer with a Top Secret clearance.

Facilities Manager / DOD Industrial Security Officer 1995 - 2000

EER Systems / Arist Corporation, Alexandria, VA Department of Defense Contractors

* Supported the facilities and security requirements for ARIST Eisenhower Center and four additional offices

encompassing a total of 75,000 square feet.

* Coordinated furniture services which included installation and relocation.

* Responsible for corporate space planning and design.

* Administered contract negotiations for contractor and vendor accounts.

* Maintained the shipping and receiving departments.

* DOD Facility Security Officer (Industrial security)

Fire/Rescue 1970-1994

Montgomery County Fire Rescue - Rockville, MD- Firefighter/ Haz-mat/ Rescue (Retired)

EDUCATION

* United States Marine Corps School of Engineering (Utilities)

* American Management Training - Facilities Management, Space Planning and Design.

* Department of Defense Security Institute - Industrial Security Management

* State of Maryland Emergency Medical and Hazardous Material Technician

TRAINING

* Department of Defense (EPSQ)Security

* Montgomery County Maryland Fire and Rescue & Hazardous Material

* Visio

* MS Office Suite

* Welding (gas & electric)

* Plumbing and Electrical



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