Technical Writer / Graphic Artist

Lauren S. Hartley

(Home) 425-***-**** ? (Cell) 425-***-**** ? **********@*****.***

Seeking national or international position in technical writing, manager level or leadership position, travel OK, open to challenging hard-to-fill projects; full-time, contract or virtual.

Summary:

Technical Writer/Graphic Artist * Managerial Experience *Excellent Writing Skills * Customer Satisfaction Awards * Cross-cultural/International Experience

Highlights

5 years Technical Writer + 5 years Graphic Artist

BA English/MS Psychology

Excellent communication skills

Successful management experience

Professional level software skills, able to learn new programs quickly

Highly intelligent, adaptable, and comfortable with complex theories and applications

Works well independently or with team, able to resolve problems independently

Very high score on Mechanical Aptitude Test

Experience working with diverse populations and cultures

Work Experience

Technical Writer 5/10 – 12/10

Kelly IT Services, Bellevue, WA – Contract for Fluke, Everett, WA

Edited/Created 22 user manuals and 15 technical sheets for biomedical testing equipment

English Essay Test Scorer 5/08 – 6/08

Pearson Educational Measurement, Auburn, WA – Contract Position

Scored 10th grade assessment test English essays with speed and accuracy

Technical Writer 1/1/01 – 5/1/01

Kelly Services, Rockville, MD – Contract for DST Innovis, Falls Church, VA

Created user manuals for a complex municipal utility software program tracking customer utility usage and billing, and for optional modules; payroll monitoring, management reports, and other functions

Completed project 6 months before projected deadline allowing early product release and competitive advantage for product marketing

Technical Writer/Graphic Artist 1/97 – 12/01

Glocom Inc, Germantown, MD

Designed and created all marketing materials and produced user manuals for mobile satellite telephones from product conception to post-release marketing

Edited all documents for correct English for Chinese owned and operated company, worked directly with CEO

Graphic Designer 9/95 – 1/97

M & M Graphic Services, Rockville, MD

Designed and created graphics for businesses and individuals according to customer specifications

English Tutor 1/97 – 12/01

Germantown, MD

Tutored diverse group of Korean students including learning and behavior problem and gifted students, from ESL English to SAT preparation

Tutor/Teacher 6/79 – 9/80

Wilder Youth Development Center, Somerville, TN

Designed and implemented Individual Educational Plans (IEPs) for lowest scoring inmates, based on initial intake psychological and achievement test results

Received high reviews during government audit of facility

Education

Accepted into PhD Program, Walden University, Minneapolis, MN 12/08

MS Psychology, Walden University, Minneapolis, MN Graduated

ESL Teachers Program, Levinsky College of Education, Tel Aviv, Israel 9/87 – 6/89

BA English/minor Art History, Memphis State University, Memphis, TN Graduated

Commercial Art, Memphis Academy of Arts, Memphis, TN 9/75 – 6/77

Honors

National Honor Student, Psi Chi Honor Society in Psychology, Walden University

Won $1000 prize, logo design contest, received Honorable Mention for banner design, Glocom

Customer Satisfaction Award(s): Team received most awards in company’s history, offered management position

Teacher Commendation Award, Wilder Youth Development Center

Other

International and cross-cultural experience, past fluent Spanish and French

Resident in Mexico, Israel, and New Zealand; employed by Chinese company based in USA

Entrepreneurial Training Certificate, NWWBC, Web Commerce Internship 2011

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