Customer Service Management

Transportation/Logistics Professional

Leroy Gause, Jr.

**** ********* **.

Greensboro,NC 27406

*****.*****@*****.*** 804-***-****

Professional Experience

Rose Chauffeured Transportation Charlotte, NC January 2011-Current

Dispatch Operations Coordinator

Coordination of transportation between drivers and customers

Route optimization & scheduling

Internal resource management of 85 power resources and drivers

External resource management of 68 contracted resources

DOT compliance of Motor Coach resources

Driver pay, Auditing and fuel reconciliations management

Travel order creation

Solutions4Youth-Greensboro, NC/Richmond, VA August 2009-Current

PRN Mentor

Performs screenings and assessments for new referrals

Active participations in treatment teams

Development and implementation of person centered treatment plans

Coordination and acquisition of community resources for clients

Crisis intervention staff member lead

Flynn Transportation Brokerage- Charlotte, NC January 2008 – June 2009

Dispatch, Operations, Account Manager (lay off)

• Account Management –Ensure on time delivery and customer satisfaction

• Responsible for 24/7 shipment monitoring, dispatch, collecting data, and reporting

• Developed and implemented cost saving models and Transportation strategies

• Provided Excellent Customer Service by keeping all customers updated at all times

• Coordinated transportation between drivers and customers

• Identified service failures then ensured proper resolution, documentation & follow-up

• Responsible for route optimization & scheduling

• Ensure DOT compliance

• Identified new business opportunities

LMS Logistics- Saint Louis, MO/Hartville, SC January 2006 – 2008

Logistics Planner

• Implemented supply chain logistics solutions

• Distribution center resource management

• Provided Excellent Customer Service to ensure on time delivery

• Problem resolution

• Responsible for route optimization & scheduling

• Expense optimization and monitoring

• Staff training and operations management

• Ensure DOT compliance

Epes Transportation-Greensboro, NC 2005 - 2006

Customer Service Manager

• Acted as Southeastern Region National Account Representative

• Responsible for High profile customer relations and management

• Asset balance management

• Problem Resolution with drivers and customers

• Identified Service failures then ensured proper resolution and customer follow up

• Revenue efficiency management

South Eastern Freight Lines- Columbia, SC 2000 - 2005

Logistics Coordinator

• Remote Management of 22 regionalized service centers

• Ensured on time delivery with customers

• Identified Service failures then ensured proper resolution and customer follow up

• Internal resource management of 750 power resources and drivers

• Operations software implementation

• Cost analysis implementation and resources management duties

Landstar Express America- Jacksonville, FL 1995 – 2000

Operations Coordinator

• Ground Air Expedite Management

• Responsible for Travel order creation

• Provided excellent customer service and coordination

• Responsible for Driver pay, Auditing and fuel reconciliations management

• Responsible for DOT compliance

New Olean Saints- New Orleans, LA 1989 - 1991

Linebacker and Special Teams Public Relation Ambassador

EDUCATION:

Virginia Union University Class of 2011

B.A. Degree in Sociology

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