Project Manager Quality Assurance

Sivakumar Balakrishnan

* ********* ****** *****: 908-***-****

Budd Lake, NJ 07828 Email: ************.*********@*****.***

INFORMATION TECHNOLOGY SENIOR MANAGER Results-driven, service-focused, seasoned Technology Professional with strategic bent of mind to deliver outcomes across the entire value chain spectrum Experienced across disparate sectors including pharmaceutical, publishing, retail and fast-moving consumer goods industries Ability to optimize on IT spends through strategic planning initiatives on offshore / onshore development endeavors appropriately designed to ensure desired outcomes Highly focused on improving development standards, quality assurance and client satisfaction Well-honed people related skills to ensure development and retention of key talent, devoted to quality and effectiveness of output in a time-sensitive environment

TECHNICAL SKILLS Databases: Oracle 7.x -11g, Sybase SQL Anywhere, Unify U2000 Languages: C, C++, C#, Oracle PL/SQL, Javascript, PHP, HTML, XML, Accell 4gl , UNIX Script Operating Systems: Windows 95/98/2000/XP/Vista/7, UNIX Design Tools: Erwin, Microsoft Visio Development Tools: Microsoft Visual Studio .NET, DataStage, Informatica, QlikView QlikTech,

Business Objects, SQL Developer

PROFESSIONAL HISTORY

CEGEDIM RELATIONSHIP MANAGEMENT, Bedminster, NJ 1999 – 2012

Dedicated to helping Life Sciences companies successfully embrace the challenges of an ever changing environment. Previously known as Dendrite International Inc.

Technical Project Manager 2006 – 2012 Implemented Mobile Intelligence, a Customer Relationship Management (CRM) solution for pharmaceutical sales force, both online version and iPad mobile version

o Managed onshore and offshore teams during the implementation periods

o Assisted clients in the enterprise level distribution of Mobile Intelligence for iPad Deployed Aggregate Spend and Disclosure Compliance Solution - a proactive, cost-effective Web-based solution that enables data integration, automated reporting & report requirement updates. Managed a synchronized view of customers across the enterprise with the Customer Master Data Management services through a tailor made solution called Nucleus Customized and enhanced the sales force system, ForcePharma, and provided data solutions to multiple client vendors Improved the performance of a key reporting solution, Targeting Analysis Report, by reducing the process time from 36 hours to 3 hours Designed and implemented a complex business decision tool, Call Plan Adherence, to effectively track, analyze and report the Sales Force Call Activity against the Call Plan Developed Sales Force data extracts and supported client in building their enterprise level Data Warehouse

Technical Project Leader 2001 – 2006 Designed a Targeting Effectiveness Extract ( TEF ) system for report generation and distribution to about 9,300 Sales Reps and District Managers

Sivakumar Balakrishnan Page 2

Led the development team on the Field Force Optimization ( FFO ) project which involved changes to about 23 different processes and extracts along with Oracle database upgrade from 9i to 10g Designed and Implemented an Analytical Dashboard application using QlikView’s QlikTech tool for Institutional Healthcare Reps and District Managers Integrated the Call Sharing process between 2 different systems, Sherlock and Orion. Instituted standard development, documentation and quality assurance process by customizing the Rational Unified Process (RUP) Evaluated a Clinical Trials system for partnership and commercialization of the gateway application

Senior Programmer Analyst 1999 – 2001 Led a cross-functional team of 15 members on the Data Migration process from Sherlock2 to Sherlock3 system Modified the synchronization process and reduced the long login time on a remote database download from 45 minutes to under 15 minutes

GLOBAL TURNKEY SYSTEMS INC., Parsippany, NJ 1994 – 1998

Provides a complete software and services solution for all types of publishers

Oracle Database Administrator 1997 – 1998 Created, maintained, sized, tuned and upgraded database to ORACLE 7.3 over HP-UX 9000 system Improved the database performance by 10% across all the application modules of UNISON software

Senior Programmer Analyst 1996 – 1997 Enhanced the functionality of UNISON software by developing and integrating a new module for advertising management Designed and programmed the customization on UNISON for FEMA, a federal government body with flood program maps

Senior Software Consultant (a/c UBICS Inc., Pittsburgh, PA) 1994 – 1996 Upgraded the application system, UNISON, from Release 1 to Release 2 Migrated the application system, UNISON, from UNIFY database to ORACLE database Integrated Accounts Payable & General Ledger modules into the UNISON application system

ITC INFORMATION SYSTEMS DIVISION, Bangalore, India 1988 – 1994

Provides IT solutions and services to customers worldwide and across other divisions of ITC

Project Lead 1992 - 1994 Designed and developed an application system to process credit cards for a client in Singapore Implemented the Financial Accounting package and developed Inventory Management system

for leather jacket exports for ITC International Businesses Division, Delhi, India

Systems Analyst 1988 – 1992 Designed, developed and implemented various application systems at ITC Leaf Tobacco Division, Guntur, Andhra Pradesh, India and increased productivity by 20% across all the departments:

Financial Accounting, Payroll, Human Resource, Export Shipping, Leaf Tobacco Purchasing Developed an offshore order processing application system for Guilford Europe Textile Mills, UK

EDUCATION Bachelor of Technology in Computer Science & Engineering from Central University, Hyderabad, India

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