Technical Writer

Keith Courtemanche

*** ****** ******  Oceanside, CA 92057  760-***-****  *******@*****.***

Profile ______________________________________________________________________________

Professional technical writer with a track record of meeting tight deadlines, producing results beyond expectations, and an unwavering commitment for doing things right. A fun and energetic person with a reputation for quality, and teamwork who possesses a detailed understanding of structured writing, self-help systems, knowledge bases, Wikis, web sites, end-user documentation, and copywriting techniques.

Summary_____________________________________________________________________________

 Recipient of several merit awards for documentation work on corporate projects.

 Initiatives improved processes, customer satisfaction and ultimately profitability.

 Recipient of multiple promotions based upon commitment to customer satisfaction and quality.

 Proven accomplishments in technical writing, and management of highly technical products and solutions.

 Extensive experience working with start-ups to large-sized companies and industry leaders.

Professional Experience ________________________________________________________________

Quest Software

 Supervised direct reports ensuring on-time, cost-effective deployment of key projects.

 Worked with a variety of technical experts to obtain needed product specific information.

 Authored clearly written documents that could be easily understood by a broad audience.

 Tracked and effectively communicated the status of document changes and project updates.

Oracle

 Created and maintained a prioritized queue of in-process documentation to ensure critical deadlines were met.

 Assisted in defining, refining, and implementing improvements to existing documentation.

 Created product collateral for sales, marketing, customers, and 3rd party partners.

 Conducted major revision of key documentation receiving significant cross-organizational praise.

 Maintained department style guides and document templates to ensure quality control targets were met.

 Successfully managed documentation lifecycle ensuring high customer satisfaction at all times.

Teradata, a division of NCR

 Developed project plans defining documentation timelines and requirements as needed for special projects.

 Worked with a variety of technical experts to obtain needed product information.

 Created documentation for knowledge base, wrote and presented instructional guides to various departments.

 Collaborated with cross-functional teams and effectively managed both internal and external personnel.

 Authored product specs, user manuals, support plans, ordering and configuration manuals, and more.

 Created training materials that effectively educated customers, services, and sales teams.

 Reviewed prior publications and recommended revisions across a broad range of technical documents.

OOMC, a subsidiary of H&R Block

 Documented internal procedures thereby creating new online operational reference manuals.

 Created business proposals, business process diagrams, user manuals, and many other types of documentation.

 Edited existing content for readability, grammar, and style usage.

 Created online product specific documentation for both existing and new customers.

 Wrote and presented instructional guides to various departments.

Keith Courtemanche

729 Mosaic Circle  Oceanside, CA 92057  760-***-****  *******@*****.***

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Employment History __________________________________________________________________

Quest Software

Aliso Veijo, CA, 2/2009- 6/2009

Support Solutions Technical Program Manager

Oracle

Mountain View, CA, 4/2007- 8/2008

Technical Product Manager

Teradata, a division of NCR

San Diego, CA, 2000-2007

Support Services Program Manager

Option One, a subsidiary of H&R Block

Kansas City, MO - 1995-1999

Technical Solutions Manager

Core Competencies ____________________________________________________________________

Documentation lifecycle management, structured writing, copywriting, public speaking, teambuilding, SME interviewing, project leadership and planning, hardware/software manuals, style guide development, training materials, product specs and datasheets, knowledge base content development and transfers, documentation design.

Education ___________________________________________________________________________

BA – Liberal Arts: Journalism & Business. California State University, Bakersfield. 1988-92/2010

Graduate Certificate – GIS. Pennsylvania State University, University Park. 2010

Affiliations & Memberships _____________________________________________________________

Geospatial Information and Technology Association Cal State Bakersfield Alumni Association

Penn State Alumni Association

Technology Experience ________________________________________________________________

MS Access, Excel, Outlook, Powerpoint, Publisher, Project, Word and Visio MS Windows 3.x/98/ME/2000/XP/2007 HTML, CSS, Javascript, SQL Oracle, IBM, Teradata, Cognos, Omniture, ArcGIS, SharePoint HTTP, FTP, VPN, SSH, virus and firewall applications

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