Jonathan Abramson Resume

JONATHAN S. ABRAMSON

**** ** ** ***** ●Coconut Creek, Florida 33073 ● 954-***-**** or 954-***-**** ● e-mail:***********@*****.***

Summary of Qualifications

Decisive and results-focused professional offering 16 years of experience in the Information Technology field with the last 13 focused on IT management. Highly proficient in project planning, designing, developing, implementing, and optimizing information technology solutions while facilitating corporate growth and cost savings. A proven effectiveness in managing small IT shops as well as large IT Infrastructure Services departments. I am comfortable being a hands-on manager and enjoy educating myself and others on new technologies. In addition, I am experienced in directing multiple locations and effective in the hiring and managing groups of technicians and managers supporting PCs, servers, networks and telecomm.

Areas of Expertise

• Team and project leadership for many levels of infrastructure technical service departments including Helpdesk, servers, telecomm technical engineers as well as on-site technicians and consultants

• Project Management for IT infrastructure startup, move and shutdown in main and satellite locations

• Build and support of infrastructure technical services departments including desktop, telecomm, network, server and helpdesk including training, team building and mentoring IT personnel

• Purchasing, receiving and inventory control for both hardware and software

• Developing and managing project budgets while maintaining project scopes

• Maintenance of computer related systems, contracts, services and change management procedures

• Infrastructure hardware planning and maintenance

• Aligning strategic business and IT plans to ensure company success in meeting organizational goals

• Strong problem solving skills and ability to manage multiple ongoing projects simultaneously

• Assertive manager with outstanding interpersonal, communications and people management skills

PROFESSIONAL EXPERIENCE:

PRC, LLC., (Formally Precision Response Corporation), Plantation, FL 3/1997 – 12/2008

IT Regional Senior Manager of Infrastructure Services

For first seven years at PRC, I was responsible for several different capacity call centers ranging in size from 400 seats up to 1600 seats as the Infrastructure Site Manager. Since 2003 I have been responsible for the management of all eight South Florida locations including the corporate office as the Regional Senior Manager of the IT Infrastructure departments. This included directly managing three reporting managers and 24 technician positions in the support of over 3000 desktop workstations as well as telecomm, server and network support. Other duties included:

• Project management of weekly and monthly software installations and moves of computer and telecomm systems within multiple call centers

• Project management and implementation with multiple IT and operations groups for systems installations in many call center expansions, co-location environment and site closures including expansion to other states

• Managed operations support for each call center for internal as well as external client projects

• Subject Matter Expert to meet with clients from Fortune 500 and 100 companies

Key Achievements

• Spearheaded design and implementation of computer systems upgrades to Microsoft Active Directory infrastructure and change management process

• Reduced costs by renegotiation of contracts with multiple vendors regarding hardware support contracts

• Team planning of corporate IT policies in regards to systems security including antivirus and firewalls, e-mail and Internet usage, access control, incident response and disaster recovery plans

• Budget management of company-wide IT hardware and inventory asset management including cost reduction by ensuring requests met requirements and not over-purchasing of equipment

Mosaic Software, Inc., Ft. Lauderdale, FL 12/1996 – 3/1997

Senior Technical Services Manager

Key Achievements

• Developed and managed the Technical Services department

• Upgrade all the PC and server infrastructure systems

• Installation and technical support of proprietary software on Microsoft NT operating system

MSC, Inc., Plantation, FL 6/1995 – 11/1996

Manager of Technical Services

Key Achievements

• Administered the technical service department in support of many small corporation infrastructures

• Support for many Citrix installations including FPL and smaller companies

• Developed and maintained relationships of technical issues and sales with clients

• Installation of Novell, Citrix and Microsoft products including NT on LANs and WANS

• Designed and implemented LANS and WANs using Bridges and Routers for several clients

Florida Department of Transportation, Fort Lauderdale, FL 4/1992– 6/1995

Systems Administrator/Fleet Engineer

• System Administrator for FDOT computer systems

• Support Microsoft O/S, MS Office and PC hardware, programming and maintaining network servers

• Training of personnel on subjects of computers and software

EDUCATION

Ellis University, NYIT

Bachelor of Science in Management: Management of Information Systems

Broward Community College

Associate of Arts (Honors): Computer Engineering

American Trades Institute

Associate of Science (Honors): Electronic Engineering Technology/Computer Theory

Dale Carnegie Course

MILITARY EXPERIENCE

United States Army 1985 – 1988

Avionics Communication Equipment Repairer, 35L10 Specialist 4, Honorable discharge

• Tested and repaired analog and digital communication equipment

• Charge of subordinate personnel

TECHNICAL EXPERTISE

CERTIFICATIONS:

• Certified Novell Engineer 6 years Novell experience

• MCSE and MCP+I 16 years Microsoft Operating Systems experience

• Citrix Service Engineer 4 years Citrix experience

EXPERIENCE:

• Microsoft O/S and Office, VMWare, Oracle Financials and Redhat Linux

• PC, network and server construction, maintenance and troubleshooting

• Design, consult, installation and support of LAN and WAN hardware and environment

• Avaya G3/81xx PBX, Intuity and CMS administration with TDM and VOIP phones

• Programming in HTML, SQL and R:Base databases

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