Technical Support Engineer

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬

Nicholas Volz

*** ********* **

Virginia Beach, Virginia 23452

Phone: 757-***-**** Email: m9eosy@r.postjobfree.com

IT Specialist

Career Summary

-A lot of hands on training in the work place and in school.

-Very organized detailed oriented.

-Highly Self-Motivated

-Experienced working on large and small networks

EDUCATION & CERTIFICATIONS

Microsoft Certification Training Program, Graduation: December 2008

ComputerTraining.com, Chesapeake, VA

Clearance is Clearable

 Microsoft Certified Technology Specialist (MCTS)

Currently testing Security+

Coursework Included

 Managing and Maintaining a Microsoft Windows Server 2003, 2008 Environment

 Microsoft Windows XP Professional; Microsoft Windows Vista and Windows 7

 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003, 2008

 Microsoft Internet Security and Acceleration Server 2000

 Maintaining a Microsoft Windows Server 2003, and Exchange Server 2003

 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003, 2008 Active Directory Infrastructure

 Designing Experience Designing Small Business

 Designing a Microsoft Windows Server 2003 & 2008

 Lead a Network Construction Project from start to end

 Symantec Ghost

 Basic Psuedocode, Raptor programming

 Linux (Fedora)

 Terminal Services

 Configured Cisco routers with console to set up IP addresses

 Set up Apache Web Server

 Set up WINS

 Set up IIS

 Set up & have wired network components with CAT5

 installed Operating Systems (Linux, &Windows)

 worked a lot with Active Directory (Account set ups etc.)

 DNS, DHCP, VPN, TCP\IP, IP Routing

 SharePoint

 Visio

 Experience with SharePoint

 RAID

 LAN, WAN, WINS

 Installed Operating Systems (Linux, Windows)

 VMWare & Virtual Server

Associates Degree ITT technical Institute, Norfolk, VA

Currently continuing Bachelors in Information System Technology

At ITT Technical Institute, Norfolk, VA

*Highest Honors for past 4 Quarters (GPA of 3.5 +)

2.01

IT WORK HISTORY & SKILLS USED

Bank of America\ KForce Virginia Beach, VA

Junior Network June 2010-Engineer/Support Current

 Set up VPN connections with Linux & Unix servers

 Experience with SharePoint & made sure that clients were entering their application data properly

 Worked with many of software developers, & executives in helping migration of applications from Merrill Lynch network side over to Bank of America network

• Correct use of IP addresses

• Set up application records for provisioning & migration

• Ran Secure Shell scripting for automation of data transfer

• SMTP used for Exchange accounts & making sure if any listening on that port

• Collected data about domain origin & destination

• Making sure that developers were using registered email accounts & IP addresses

NMCI\Hewlett-Packard Norfolk, VA

Help Desk Junior Administrator Feb 2009-

March 2010

 VPN to establish secure connections to SSL/TLS site access

 TCP/IP protocols

 Installed Network and Standalone Printers ( Lexmark, HP, Xerox) remotely through Remote Desktop

 Installed Scanners, and Plotters remotely through Remote Desktop

 Network cards (CAC cards), Smart Cards

 Extensive knowledge on Laptops, Workstations ( HP, Dell)

NMCI\Hewlett-Packard (continued)

 Set up Blackberries, Wiped Blackberries

 Set up Blackberry accounts on BES (Blackberry Enterprise Server), maintained accounts

 Ordered Memory installs and upgrades if needed

 Firewall configurations (making sure firewall was configured on end user, corrected any port exceptions for inbound & outbound)

 Configured Proxy settings for internet access

 Made sure that user digital certificates, and root certificates were set up correctly

 Remote Management in managing secure remote connection to client computers for troubleshooting

 Windows Sever 2003 used in allot of Active Directory, & Exchange for administering accounts on network

 Citrix Client troubleshooting

 Worked with setting up Group Policy, and keeping them refreshed on the network

 Activated CAC cards, and making sure set up with proper PKI’s

 Installed, upgraded, and troubleshooting for Adobe Acrobat Professional & Reader

 Managed issues with Memory problems & Page Files

 Remedy Ticket System to track, and to transfer tickets accordingly

 Installed and provided trouble shooting for Microsoft Office 2003 & 2007

 RRAS used along with VPN in helping clients connect while away to connect to network

 DNS to make sure that hosts were configured with proper look-ups, and were on right domains

 Prepared computers for deployment

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