Knowledgeable Computer Technician

GREGG WHATLEY

**** *. ******* ****** • TUCSON, AZ 85750

******@*******.*** • 417-***-****

OBJECTIVE

Highly proficient, former top-tier computer technician with solid professional and

educational experience ready to contribute expertise in a long-term position that requires

a high degree of determination, technical aptitude, and customer service skills

PROFILE

 Dynamic leadership abilities in facilitating challenging projects

 Accomplished 3 academic Degrees climaxing in a Master of Arts

 Achieved several technical certifications, i.e., A+, Network +, and CNA

 Nearly a decade of progressive and varied computer-related experience

 Fast learner committed to excellence and delivering superior customer service

 Able to effectively resolve escalated issues to ensure high levels of satisfaction

 Comprehensive setup and troubleshooting skills with various software and hardware

 Experienced in coordinating team efforts to accomplish complex tasks

 Greatly knowledgeable with computers in any Windows environment

TECHNICAL CERTIFICATIONS & SKILLS

Certs.: A+, Network+, Certified Novell Administrator, ISO 9001, and ISO 9002

Dell Premier Desktop, Laptop, Workstation, and Server (formerly) Certified

IBM Desktop, Laptop, Workstation, and e-Server Certified

Software: Active Directory/Group Policy Mgrs. (NT/2K/2K3), Casper, Centreveu, Citrix ICA

and XenApp (remote access), Exchange Server, Firefox, Ghost, IBM Ondemand, Internet

Explorer, KEA, Lexis-Nexis, Lotus Notes, McAfee VirusScan, MS Office, Netware

Admin., Novell Netware 3-6.5, Oracle apps., Outlook, SecureID, Symantec AntiVirus,

Tandem, trouble ticket apps., Unisys, Unix, and Windows 9x/NT/2K/2K3/XP (all editions)

Hardware: Desktops, laptops, printers, routers, servers, switches, and wireless devices

EDUCATION

AGTS graduate school (regionally accredited) - Springfield, MO

 Master of Arts Degree, GPA: 3.34/4.0 2008

- Studies focused on academic writing and religious logic

Central Bible College (regionally accredited) - Springfield, MO

 Bachelor of Arts Degree, GPA: 3.03/4.0 2006

- Studies focused on public speaking and communication

 Associate of Arts Degree, GPA: 3.03/4.0 2006

- Studies focused on the role of a leader

PROFESSIONAL EXPERIENCE

Chase Bank, Citi-Financial, Home Depot, Target – Tucson, AZ & MO 2003-Current

Independent Computer Consultant

 Accomplished Windows NT/2K/2K3/XP desktop and server migrations

 Performed complex Windows NT/2K/2K3/XP troubleshooting tasks

 Enhanced the level of service and a company’s image on every project

IBM Global Services (Manpower consultant) - Colonial Heights, VA 2001-2002

Third-Level Desktop Support Technician (on-site service to Honeywell International)

 Dynamically troubleshot, designed O/S templates for, and regularly maintained file

servers and over 400 computers in a Novell and Windows environment

 Successfully implemented an O/S overhaul project for over 1000 computers at three

Honeywell sites (Colonial Heights, Chesterfield, and Hopewell)

 Turned down Site Lead opportunity to attend college

Capital One (Apex consultant) - Richmond, VA 2000-2001

Second-Level Help Desk Analyst

 Effectively troubleshot computers across numerous Capital One locations

 Implemented change procedures and software installation scripts

 Managed network account profiles

 Consistently ranked as a top performer

Virginia Maintenance Services - Richmond, VA 2000

Computer Technician

 Efficiently purchased and troubleshot desktops, laptops, and select servers

 Configured complex network video conferencing and remote access

 Traveled to support remote users (Petersburg and D.C.)

Compaq (Ascend consultant) - Richmond, VA 1999

Systems Technician (on-site service to GE Financial Assurance)

 Energetically troubleshot and configured computers in a Windows environment

 Strategically implemented Y2K updates on over 600 computers

Whatcom Systems & Beyond - Richmond, VA 1999

President

 Major company management tasks performed

 Carefully designed and troubleshot Windows computers to fit the costumer’s needs

 Enthusiastically offered numerous software and hardware solutions

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