Customer Service Technical Support

Miguel Meléndez - 407-***-****

Objective

I am looking for a position that would take advantage of my unique set of skills and provide space in which to become an asset to your work environment.

Experience

Ivan the expert July 2012 - Present (Freelance contractor)

Providing Desktop support and general help for home users & business users on all levels including Pro Applications & Consumer Applications on the Mac platform and Apple products. This includes more than 20+ popular applications (apple and non-apple).

How Lounge LLC Oct 1 2010 - July 2012

Providing Personal Training and Desktop support for customers on all levels including Pro Applications & Consumer Applications on the Mac platform and Apple products. This includes more than 20+ popular applications (apple and non-apple).

Genius & Software Trainer - Apple Inc. March 2007 - October 2010

Providing Personal Training and Technical support for customers on all levels including Pro Applications,Consumer Applications, Hardware and Software.

Musician/Composer/DJ/Audio Consultant/Freelance 2006 - Present

Composing Music for various mediums including Film, Interactive media and Web. Live performances and DJ Sets in various clubs and venues in New York City and Puerto Rico.

Audio consulting on all levels from beginners to Pro’s.

Freelance includes Recording, Editing, Mixing, Mastering Audio in the Digital Realm. Audio/Video Reel available upon request.

Freelance Apple Computer Consultant, Freelance, 2007 - Present

Providing computer solutions and technical support to a variety of clients including consumers, Small Business and Pro clients as well in the new york city area.

Education

Full Sail University, Associate’s of Science Degree in the Recording Arts & Entertainment Business.

Skills

• Fluent in English and Spanish

• Excellent Computer and Mobile device Skills 10 + years (Macintosh and PC - iOS, Android, Blackberry).

• Basic Networking Skills with any device and mixed environments

• Skilled in MS Office, iWork, iLife, Aperture, Adobe Photoshop, Basic HTML, Final Cut Pro, Logic Pro + many more.

• Social Media Expert Twitter, Facebook, Tumblr, Wordpress and other popular web outlets.

• Proven trustworthy, reliable, and responsible

• Excellent communication, customer service and interpersonal skills.

• 5+ Years of Teaching & supporting clients of All ages in the fields of music & computers

• Fast learner and efficient in fast paced environments.

Contact this candidate