Supply Chain Customer Service

James E. Tucci

***** *. ******* **., **** ****, Scottsdale, AZ 85259

*****.*****@****.*** • 248-***-****

Professional Summary

A Supply Chain/ Lean Expert and United States Marine who has developed and executed a comprehensive supply chain strategic plan which implemented lean tools, six sigma controls and has produced optimal customer satisfaction and profitability. An expert in Lean thinking, Six Sigma methodologies, and continuous improvement with a prominent duality of leadership styles in Supply Chain Management and Continuous Improvement. Knowledgeable of all aspects associated with Supply Chain Management, Change Management and Lean Improvement implementations and the business functions that are associated with relevant technologies; In-depth international sourcing and proven Lean Expert experience.

Experience

Honeywell Operating System (HOS) Process Leader (Lean/Continuous Improvement Manager) - Honeywell Aerospace, Phoenix, AZ

Jan 2010 – Present

• Actively coached and taught Lean principles to create a cultural shift for higher quality and more efficient productivity

• Support, train, mentor and coach executives, management, supervisors, team leaders and operators on HOS principles, processes, and tools as defined in the Standard Implementation framework

• In liaison with the HOS Team and Aerospace Executive Leadership team, drive continuous improvement through Lean implementation.

• Manage and coach multiple CI projects, providing classroom, 1:1 training and mentoring at all levels of the organization

• Lead projects, mentor and coach other sites and locations, as required, either as an implementation site or in preparation for eventual implementation with a focus on pre-implementation foundational work.

• Drive standardization and consistency of approach to implement HOS throughout the Integrated Supply Chain.

• Work closely with other HOS teams across Honeywell for support and continued update of latest HOS enhancements/updates.

• Lead kaizen events and rapid problem solving exercises and other learning events as detailed in the HOS specifications.

• Coach and Partner with SBE/SBU ISC leaders to ensure alignment of strategy and tactics for successful HOS implementation

• Drive organizational progress toward operating system maturity, sustainability, and continuous improvement

• Partner with HOS OD Process Leader to drive appropriate culture change to ensure sustainability of the Honeywell Operating System.

• Partner with HOS OD Process Leaders to provide training and coaching, as appropriate, to HOS Lead Deployment Specialists, site HOS leaders, and HOS Specialists to develop and deploy tools, processes, and training needed to support HOS.

• Coordinate with the HOS Leadership and Integrated Supply Chain Leadership Team to drive continuous improvement

• Drive supplier improvement by deploying and implementing Lean principles to improve delivery and quality

Honeywell Operating System (HOS) Site Specialist -Honeywell Aerospace, Phoenix, AZ

Jan 2010 – Jan 2011

• Share knowledge with other HOS Specialists and teams across Honeywell for support and continued update of latest HOS enhancements/updates utilizing benchmarking efforts to lead development of "Best-in-Class" operational practices

• Supported, trained, mentored and coach leaders supervisors on Honeywell Operating System principles

• Trained and Deployed the Site Leadership Team on Strategy Deployment (Hoshin), 5S, Standardized Work, and Leadership Standardized Work to facilitate HOS deployment

• Collaborate with enabler teams (HR, HSE, Quality, Engineering, SIOP, VPD, and Sourcing/Procurement/Materials Management) to ensure meaningful integration of the Honeywell Operating System.

• Drive consistency and standardization of operating system approach throughout the site

• Deploy tools, processes, and training needed to deploy the Standard Implementation Framework

• Share knowledge with other HOS Specialists and teams across Honeywell for support and continued update of latest HOS enhancements/updates utilizing benchmarking efforts to lead development of 'Best-in-Class' operational practices

Honeywell Aerospace Integrated Supply Chain Leadership Development Program -Honeywell Aerospace, Phoenix, AZ

Jan 2009 – Jan 2010

• Actively negotiated new long term contracts for three major suppliers, a total value of $24.3M

• Identified and implemented savings of inventory carrying cost in excess of $ 2.5M

• Generated earnings through collaboration with the Taiwanese Armed Forces in the amount of $5.6M USD

• Created Standardized Work for Global Buyers to assure Standardization and succession

Logistics/Continuous Performance Intern- Shell Oil, Shell Oil Products-Houston, TX

May 2008 – Aug 2008

• Implemented a sustainable process improvement plan to enhance efficiency and performance by 60%

• Redesigned the receiving area of the Houston Lubricants Plant for a cost savings of $25K

• Created a “live action” quality dashboard to record and track, mis-shipments, late shipments and damaged products

• Implemented a Tier Accountability Process at the Houston Lubricant Plant

Global Quality and Service/Logistics Intern- Ford Motor Company, Livonia, MI

May 2007 – Aug 2007

• Created and implemented a quality control methodology and process resilient in $10,000 USD of continuous savings

• Achieved via project implementation and savings of $50,000 USD, certification as Consumer Driven 6-Sigma Green Belt

• Developed a tracking method to log, communicate, and resolve customer service complaints

Territory Sales Manager Intern – Phillip Morris USA, Lansing, MI

May 2006 – August 2006

• Responsible for the marketing and sales of an assigned geographic territory with approximate sales of $1.3M

• Applied and enhanced an analytical view to evaluate the current business environment

Logistics/Embarkation Chief/Platoon Sergeant- Department of Defense, Department of the Navy, United States Marine Corps 3rd MLG, Japan

Jan 2001 – Present

• Improved receiving/shipping/distribution functions resulting in savings of $1.2M

• Supplied logistical knowledge and leadership to a diverse group of 15 cross-functional US Marines

• Responsible for training and sustaining leadership and continuous education for a platoon of 53 US Marines

• Improved, maintained, and expanded an infrastructure of training from 2,000 to 4,000 US Marines

Education

Michigan State University, Eli Broad College of Business, Masters of Science in Supply Chain Management (Expected 2014),

Bachelor of Arts; Supply Chain Management

Specialization in International Business

Honors/Activities

• Certified, Lean Expert, Honeywell Aerospace, American Society for Quality (ASQ)

• Certified, Six-Sigma Black Belt, Honeywell Aerospace, American Society for Quality (ASQ), Ford Motor Co

• Certified, Design for Six Sigma Green Belt, Honeywell Aerospace

• Certified, Consumer Driven Green Belt, Ford Motor Co.

• Member, American Society for Quality

• Member, Sigma Chi International Fraternity, Michigan State Alumni Association, Marine Corps League, Veterans of Foreign Wars (VFW)

• Certified, Continuous Process Improvement (CPI) Instructor

Skills

• Knowledge of conversational Japanese and Spanish, Experienced and Knowledgeable with, GSAP, SAP, IBM WBI Process Tools and Proficient in Microsoft Office, Excel, Access, and PowerPoint

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