IT Technician

Mazin D ALHashimi

**** ******** ****

Houston, TX 77042

Cell: 832-***-****

Email: *****.***********@*****.***

OBJECTIVE

Seeking a position where my administrative and technical skills, experience, and education can be utilized to further the aims and objectives of a prospective employer.

I have gained knowledge under broad direction to perform configuration, installation and repairs of PC hardware

and peripherals according to established procedures; my skills are highly specialized and require years of experience

and education. I am part of a dynamic, elite team of professionals who understand what it takes to get a job done

and has the experience, knowledge and determination to succeed.

QUALIFICATIONS

• Bilingual (Arabic/English).

• CompTIA A+ certified.

• Effective communication skills both written and verbal, Microsoft OS and Office knowledge.

• Able to work in a fast paced environment.

• Excellent organizational and time management skills.

• Team oriented and self motivated.

• IT Help Desk and PC support experience.

WORK EXPERIENCE

Alcon Research, Ltd. - Houston, Texas Jan. 2011-Present

Global provider of ophthalmic equipment

• Assembling the products under stringent controls and conditions, testing the products and processes from the

moment raw material is delivered until well after the sale of each unit in a production batch

BearingPoint Inc. - Baghdad, Iraq 2008- 2010

USAID-funded Economic Governance II Project

BearingPoint Inc. is an independent management and technology consulting firm.

• IT Desktop Technical Support:

1. Under broad direction, performs configuration, installation and/or repairs of PC hardware and

peripherals according to established procedures.

2. Contacts end user to define data migration requirements and perform the data migration, if required.

3. Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair, if needed.

4. Adheres to and enforces facility security measures, company safety standards and software licensing

procedures.

5. Assists in setting up PC's and related peripherals for special requests.

6. Lends guidance to desktop support teams on hardware related issues.

7. Performs own work and provides assistance to others as directed.

Edinburgh International – Baghdad, Iraq 2007 - 2008

Leading global provider of security consultancy, security services, training and business support services in both permissive and challenging environments.

• IT Support:

1. Network Cabling installing.

2. Resolves problems regarding system configurations, setups and debugs.

3. Install, configure, maintain and test computer hardware, software and peripheral equipment.

4. Act as a technical resource to end users and other information technology staff and troubleshoot, diagnose

and resolve hardware, software and network connectivity problems, including problems not covered by

established procedures.

Sabre International Security (SIS) - Baghdad, Iraq 2005 - 2007

Provided worldwide infrastructure and support services, providing operational logistics life support assistance.

• IT Help Desk Administrator:

1. Followed up on all E-mails and calls delivered to the IT help desk, and resolved problems when applicable.

2. Created necessary work orders for solving trouble tickets.

3. Maintained software library and all licenses.

4. Coordinated training facility reservations.

5. Documented and logged all pertinent call information (customer info, nature of problem, solution) via Remedy

ticketing call tracking software.

6. Identifies trends in the reported problem calls and implements improvements.

EDUCATION

Bachelor of Science in Computer Science 2004

University of Baghdad, Baghdad, Iraq

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