Network/System Administrator/Engineer
Resume:
GUIRLENE CANTAVE
Stoneham, MA 02180 ****************@*****.***
Summary of Qualifications
Experienced Microsoft Certified Professional with a solid background including; hardware, software, networking, telecommunications equipment and peripheral devices.
• Experience with Virtualization Citrix XenServer, Citrix Metaframe Server
• Install, configure and troubleshoot windows XP/Vista/7/Ubuntu/Fedora/Debian
• Setup and configure Windows 2003 Server (DHCP/Active Directory/SQL/DNS)
• Hard drive imaging using Norton Ghost
• Setup and test security levels using Security Configuration and Analysis Tools
• Creating and configuring GPO’s and IPSec policies
• Installing application software, anti-virus software, and malware protection
• Building and testing computers from the motherboard up
• Setup remote desktop support
• Setup remote desktop assistance for help desk applications
• Laptop experience – upgrading, replacement of screens, memory hard drives, maintenance and installing operating systems
Experience______________________________________________________________
Randstad Professionals, Wakefield, MA (2009-2009)
Technical Analyst
• Served as the first point of contact for all computer hardware, software, network, telecommunications and peripheral equipment issues
• Provided desk side support to users and supported users remotely connecting via Dame Ware, Remote Desktop, VPN, RDP and Citrix
• Configured thin clients, desktops and printers. Applied appropriate applications needed by the users
• Mapped network drives and printers
• Assist Infrastructure group with user account and file server administration
• Logged calls and resolutions in the SysAid ticketing system and followed up with users to ensure that the issues were resolved
Sapphire Technologies U.S., a Randstad Company, Woburn, MA (2008-2009)
Technical Analyst
• Provided first level hardware and software support for 400 local and remote users
• Troubleshoot and resolved all corporate internal and external customer request received by phone, email, or in person
• Perform first-level network administration duties including assigning rights to resources, setting/resetting passwords in Active Directory, Citrix Metaframe Server, and enabling/disabling accounts
• Created/Removed new/old accounts, logins, email addresses, VOIP telephone extensions
• Communicate Savis and M5 outage notification for major system outages to users and management
Pomeroy IT Solutions (Home Depot) Middlesex County, MA (2008-2008)
PC Deployment Technician
• Deployed desktop hardware and software, printers, faxes, PC and phones; including moves
• Recorded serial numbers and locations of old and new equipment
• Installed new PC and printer equipment (connect to power, connect to network)
• Ran Home Depot supplied executable for provisioning Symantec Ghost 8.0
Education_______________________________________________________________
Millennium Training Institute, Woburn, MA (2009-2010)
Linux Systems Administrator Program
MCSA Microsoft Certified Systems Administration
Millennium Training Institute, Woburn, MA (2007) PC Network Support Engineering
CompTIA A+ and CompTIA Network +
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