Customer Service Manager

Michele L Marchese______________________________________________

*** ***** ****

The Villages, Fl 32162

Home 352-***-****

Email : *****************@*****.***

Professional Owner/operator/head chef of Soup2Nutz restaurant and catering located

Profile: in Danbury, Connecticut. Experience in all facets of day to day operations of restaurant. From daily off site caterings to corporate meetings to high end weddings. Large customer base covering parts of NY State as far as South Windsor to Greenwich, CT.

Managed high volume establishments with experience in POS systems and P&L.

Strengths: Established catering/restaurant business since 2001. Increased annual sales and reputation. Highly experienced entrepreneur in the food and beverage industry. Performs well in fast paced environment, leadership, team work, multitasking, customer service.

Objective: To obtain a kitchen /cooking position in food and beverage industry.

To continue providing outstanding customer service to the community.

Experience:

Funky Monkey Wine Company, Orlando, Fl

Senior manager of operations, February 2010 – Present

• Management of staff and restaurants

• Inventory and purchasing of food and beverage

• Hiring and firing of staff

• Scheduling and development of staff

• Financials in all aspect of operations

• Daily operations

Soup2Nutz, Danbury, CT

Owner/operator/head chef, September 2000-August 2008

• Booking and coordinating of catered events from corporate to high end affairs

• Food designer

• Purchasing & maintaining food & beverage inventory

• Inventory control

• Customizing menus

• Management of staff and restaurant

• Budgeting

• customer service

• marketing/sales

Rainbow Gardens, Milford, CT

Chef, Manager, May 1999-August 2000

• Supervised kitchen staff

• Maintained food inventory

• Customer service

• Innkeeper

The StuftShirt, West Orange, NJ

General Manager/Head Chef

February 1997-March 1999

• Supervised staff of 35 FOH and BOH

• Head chef

Michele L Marchese, pg. 2

• Purchasing and maintaining food and beverage inventory

• Booking and coordinating of catered events

• Customizing menus

• Marketing sales

• Daily operations

• Hiring of bands, comedians, live entertainment

• Promotions

Greenwoods Restaurant, Bethel, CT

Manager, April 1995-December 1996

• Supervised staff of 30 FOH

• Purchased food and beverages

• Customer service

• Booking and coordinating of catered events

• Marketing sales

Education: Norwalk Community College, Norwalk, CT

Courses: Business and Psychology

Brien McMahon High School, Norwalk, CT

Certifications: Certified professional food manager

Memberships: Women’s Business Development Center, Stamford, CT

Member since 2007

Chamber of Commerce, Danbury, CT

Member, 2002-2007

NFIB and NASE, Washington, DC

Member since 2007- 2009

Interests: Active in fundraising for local community projects, culinary arts, golf, tennis

References: Available upon request

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