Executive Assistant

SHARON NORTON

DEDICATED AND PROFICIENT PROFESSIONAL WITH PROVEN SUCCESSFUL BACKGROUND PERFORMING IN VARIOUS ADMINISTRATIVE CAPACITIES SEEKS FULL-TIME POSITION

CERTIFICATIONS

Paralegal Program, Graduate – February 2005, University of North Florida, Jacksonville, Florida

SOFTWARE SKILLS

Microsoft Word

Microsoft Excel

PowerPoint

Lotus Notes/Calendaring

Internet Explorer

WORK EXPERIENCE

Ray Norton Tire & Auto Center, 2606 Bemiss Road, Valdosta, GA 31602

Office Manager, 2008 to Present

Manage administrative functions of day-to- day operation. Responsible for hiring and training employees. Handle all purchasing, inventory and retails sales of 1400 sq ft gift shop. Make on-going decisions regarding means of advertising (including radio, newspaper, billboard, etc.) for both business entities. Follow with appropriate vendors to secure co-op advertising reimbursement. Develop employee handbook with company policies and put procedures in place to support such policies. Create and distribute reoccurring employee newsletter informing associates of established policies and procedures. Maintain employee, customer and vendor records. Strive for expense reduction via process improvement and/or competitive price shopping. Created employee incentive program for sales staff. Provide daily customer service and cash handling both face-to-face and by telephone. Follow on all delinquent customer accounts, pursue legal action when required.

Prudential Financial, 701 San Marco Boulevard, Jacksonville, FL 32207

Sr. Administrative Assistant, 2006 to 2008

Provided administrative support to Call Center Managers. Coordinated calendars and schedules for three managers. Arranged travel and prepared general expense and travel vouchers. Coordinated service and repair on department equipment. Recorded minutes from various meetings and distributed to attendees via Lotus Notes. Tracked project deadlines to ensure objectives met by superiors. Processed overtime, disability and FMLA attendance as well as employee overtime. Lead teams of volunteers in the planning of large events (luncheons, employee parties, etc.). Screened all calls for three managers including calls from policyholders seeking problem resolution.

United Brotherhood of Carpenters, Local #627, 4000 Union Hall Place, Jacksonville, FL 32205

Office Manager, 2005 to 2006

Processed applications from potential members applying for membership. Upon approval, secured employment for member with both permanent and temporary union contractors. Processed monthly member dues as well as tracked all operation expenses using QuickBooks. Attended monthly member meetings and recorded minutes. Tracked all training class hours for apprentices to ensure proper certification requirements were met.

VyStar Credit Union, 4949 Blanding Blvd, Jacksonville, FL 32210

Executive Secretary, 2003 to 2004

Provided administrative support to Auditing Director and general support to staff of six Internal Auditors. Assisted with audits by compiling various data retrieved from proprietary systems. Provided monthly support to Board of Directors by preparing agenda items and capturing meeting minutes. Ensured Director was informed of high priority correspondence or calls and ensured timely response to both. Prepared PowerPoint presentations as requested by staff. Composed memos and letters as requested by Director. Organized daily flow of calls and correspondence in priority order. Assisted with Board/Committee Agenda mailings and other Administration projects as requested.

Prudential Insurance Company of America, 701 San Marco Blvd, Jacksonville, FL 32207

1991 – 2002 Held the various positions listed below throughout 11 year tenure

Sr. Administrative Assistant – Provided administrative support to Manager level or above. Processed general expense and travel vouchers for direct report(s) and any subordinates. Served as retention coordinator for policy owner documentation. Input and processed employees overtime, disability and FMLA requests. Managed and prioritized email account for manager(s). Created agendas for meetings, assigned rotating facilitators and released minutes subsequent to meetings. Processed security requests from supervisors to ensure associates possessed appropriate clearances to perform job function. Worked with facility department in the acquisition of furniture and equipment. Assisted with floor design layout to meet department requirements. Processed request from department supervision to move office equipment. Coordinated management vacation schedule to ensure appropriate coverage during absences. Coordinated attendance of employees to all mandatory company events.

Operations Specialist – Coordinated key purchases of all software and hardware needed for associates transferring in to department from other areas as well as ensured all billing was appropriated properly in the future. Organized furniture layout and acquired surplus equipment when needed. Processed salary increases for both anniversary and promotion events. Coordinated Director’s monthly one-on-one meetings involving approximately 125 associates. Used excel to compile production and quality data from various divisions for rollup reporting to Executive Team.

Team Leader – Relocated Member Services dental managed care work from Louisville, Kentucky to Jacksonville, Florida. Conducted internal and external candidate interviews and secured approximately 20 associates to serve in Customer Service Rep roles. Provided daily supervision as well as provided ongoing performance feedback through one-on-one counseling and performance appraisals. Analyzed workflow and implemented process improvement in order to ensure quality and production standards were met.

Personal References:

Available upon request

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