Engineer Project Manager

OBJECTIVE Seeking an opportunity in Information Technology Management

PROFESSIONAL SUMMARY Dynamic, results-oriented management professional with over 15 years of experience in the Information Technology including 7 years in IT Service Management, Network Operations Management, Data Center Management, Client Service Management, Project Management and the full systems development life cycle (SDLC). Proven track record of successfully managing highly visible/critical projects, systems, and accounts with budgets up to $16M while maintaining superior levels of customer satisifaction and exceeding client/management expectations. Highly visible, effective leader with excellent analytical, organizational, and interpersonal skills.

SUMMARY OF QUALIFICATIONS

• Active U.S. government “SECRET” security clearance (DoD, NSA, NATO)

• Bilingual – fluent in both English and Arabic (Egyptian Dialect)

• Certifications: MCSE(NT), CCNA, CCDA, CCNP, CCDP, & CompTIA Security+

• Expertise in Data Networking infrastructures, LAN/WAN administration/engineering

• Experienced in proposing for Cisco IP Telephony Solutions

• Experienced in VSAT (Hughes Network Systems) communications administration

• Experienced in producing low-cost effective technical proposals, developing, maintaining, and implementing technical and non-technical training documents

• Knowledgeable in the aspects of ITIL Service Management tools (identifying, planning, delivering and supporting IT services to the business)

• Systems: Windows (XP, Vista, 7, AD2003) Server

• Hardware: Cisco Routers (6505, 6509, 3845, 3825, 3640, 2600, 1700, 800), Cisco Switches (cat. 2950 series, cat. 3550 series), Data Encryptors (TACLANE- KG175A, SafeNet KG340), Juniper (CTP 2056 Series Circuit to Packet Platforms)

• Software: Exchange 5.5, Cheyenne ARC Serve, VERITAS Backup Exec., Ping utilities, what is Up Gold? V. 3.1, 5.0, Cisco IP Telephony CCM (3.2, 3.3), HP Openview

PROFESSIONAL EXPERIENCE

JAN 12 – Present IT Site Lead (Contract) Kore Federal (IBM Subcontractor), Heart, AFG

The role is in support of US DoD Task Force for Business and Stability Operation (TFBSO) in the western province of Heart, Afghanistan. TFBSO is initiating projects in the information technology sector, which is an institutional strength of Heart’s local universities and Heart’s economy. To fulfill the TFBSO missions, the main responsibilities are as follow;

• Provide technical guidance for directing and monitoring information systems operations. Design, build, and implement network systems

• Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues. Analyze network traffic and provide capacity planning solutions

• Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance

• Manage the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems

• Perform system-level design and configuration of products including determination of hardware, OS, and other platform specifications

• Plan large-scale systems projects through vendor comparison and cost studies

• Perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment

• Provide quality assurance review and the evaluation of new and existing software products

• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations

• Provide input to policy level discussions regarding standards and budget constraints

• Supervise all personnel (32 individuals) engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations

JUL 11- DEC 11 WAN Architect/Project Lead (Contract) DRS Defense Solutions, IRAQ

The role was in support of Enduring Communications Fiber Project (ECFP) under the supervision of United States Forces – Iraq (USF-I) Forces. Managed to plan, execute, and finalize projects according to strict deadlines and within budget up to $16M. This included acquiring resources and coordinating the efforts of team members (20+) and third-party contractors or consultants in order to deliver projects according to plan. The Project Lead role also defined the projects’ objectives and oversaw quality control throughout its life cycle;

• Responsibilities of the role in Afghanistan (DEC 10/JUL11) are applied to this role as well

DEC 10-JUL 11 Network Project Site Lead (Contract) OCCAM Solutions, Kabul, AFG

This role was in support of Senior Engineers Technical Advisors (SETA) Program with NATO Training Mission- Afghanistan (NTM-A) Coalition Forces and Afghan Ministry of Defense (MOD) to develop and enhance their communication systems by implementing Fiber Optic Infrastructure and backbone solutions for their Military Bases/Camps (50+) throughout the country;

• Managed to provide full life cycle support of IT project management with budgets up to $6.5M and provided overall leadership and guidance to a team of 30+ IT professionals (including 22 contractors) with direct supervision of 8

• Managed to oversee the installation of US, NATO & Afghan military bases copper and fiber optic infrastructure through Conduit and Manhole systems including but not limited to ISP and OSP cabling, microwave and wireless

• Developed the supporting plans such as scope, cost, risk, schedule, quality, resource, security deliverables, procurement and change management plans

• Managed site surveys and pre-bid design and cost evaluations and preparation of site survey reports

• Managed and monitored day-to-day activity and provided direction to team members and supporting organizations

• Developed and distributed project performance reports. Regularly reviewed project status, evaluating performance criteria (scope, cost, schedule & quality control/assurance)

• Developed and managed corrective action plans

• Evaluated project performance and initiated change requests as required (scope, cost, schedule or quality control/assurance)

• Intelligently designed and implemented via installation crews a commercial grade fiber optic backbone for all base communications

• Held weekly meetings with senior level US and Afghan military personals as well as team level leadership to maintain continuity of information flow, and foresee any possible issues: logistical, personnel, work load, environmental, administrative

• Responsible for ensuring all weekly activities are documented and forwarded to the appropriate agencies and military channels

• Interfaced with the mid and senior level US & Afghan Military personals in theater, ensuring deliverables are being met in a timely manner with quality results

• Conducted negotiations with local vendors for various services (rental vehicles, internet connectivity, equipment procurements, deliverables ETA, customs) to ensure proper maintenance and pricing of services and materials rendered

• Maintained weekly interface with vendors to ensure no gap in service

JAN 09-SEP 10 Bi-Linguist / Culture Advisor (Enlisted) U. S. Army Intelligence Command, Ft. Irwin, CA

• Converted written or spoken Arabic – Egyptian Dialect language into English

• Prepared non-technical translations into the Arabic language and performed sight translations from an Arabic language into English

• Performed oral interpretation functions for Commissioned

• Assisted security personnel in screening the local population at military compounds

• Provided interpretation assistance for the Public Affairs Office (PAO) during local media events and translation of local newspapers or pamphlets

SEP 07-OCT 08 Regional Network Services Analyst (Full Time) MSD (Merck, Sharp, & Dohme), Singapore

• Managed, proposed, designed, evaluated, acquired, maintained, and supported MSD telecommunications solutions (VoIP, Cisco IPT, CCM 4.1, Cisco Unified Messaging – CUCM V5.0, Call Accounting) and related services at Merck Asia Pacific HQ & EMEA offices as well as managed network integration projects (Team, Schedule & Budget)

• Developed and maintained documentation related to Cisco IPT voice network design, implementation, training for clients End-Users, and operational support

• Conducted Cisco IPT presentations once a week demonstrating what the IPT Technology could offer to Merck Clients

JAN 07-SEP 07 Senior Network Engineer (Contract) AT&T, Singapore

• Managed the day-to-day operations of outsourced Network services for AT&T's corporate clients

• Built and improved Customer satisfaction, proactively identifying and resolving problems and quickly reacting to service issues. Managed client's expectations and service delivery

• Focused on Network performance, SLA compliance and network change control

• Participated in the migration of the client's network from IP private network to MPLS public network

JUN 05-DEC 06 Senior DSL Project Management (Contract) Equant, Egypt

• Provided Customer DSL Solutions provisioning, testing, supporting and validation while managing components

• Performed and activated customer Cisco routers (2600, 1700, 800) DSL configurations

• Performed customer solution testing including all segments up to final DSL router configuration prior router shipment

• Performed router staging, labeling, testing, packaging, shipping management, and tracking until delivery

• Performed end-to-end service testing as per Engineering/Project Manager guidelines if required

• Investigated technical issues to determine cause(s) based on problem descriptions and result of the initial diagnosis and determined corrective action to turn up service

• Documented all necessary database information necessary for logistic, shipping, billing, network operations and other applicable functional organizations

• Provided internal notification of implementation results to the appropriate functional groups describing issues if applicable for resolution purpose

NOV 03-MAY 05 Senior Network Systems Engineer (Contract) Kharafi National, Kuwait

• Produced technical proposals for infrastructure projects (ground-up)

• Managed, planned, coordinated, installed, configured and maintained LANs/WANs Networked Solutions

• Designed and implemented network architectures, including the identification and resolution of hardware and software technical problems and malfunctions related to LANs/WANs

• Created trend analysis reports and network topology diagrams

• Identified network performance and capacity problems through traffic analysis

• Ensured proper execution of system management processes

• Researched and evaluated new technologies/products to improve processes

• Developed cost estimates for designs and construction

• Provided technical support to field team during implementation

• Represented the group in inter-group meetings

• Developed and delivered technical training programs for internal staff and client

APR 01-OCT 03 Sr. Data Communications Analyst (Promoted Position/Full Time) American General, Evansville, IN

• Provided day-to-day (VSAT) Network Satellite administration for 1500 offices throughout USA via Hughes Network Systems

• Provided telephone, email, and help desk trouble-ticket system (Peregrine Systems) to maintain information flow between NOC (Network Operations Center) and 2nd / 3rd level support personnel

• Monitored the Headquarters and Branches’ networks via the Network Operations Center utilizing HP Openview

• Performed tests for LAN/WAN communications and routing systems. Used test tools: Sniffer, LANanalyzer (OptiView Network Analyzer)

• Provided support for the following technologies within multiple platforms (Mainframe, AS/400, Windows NT/2000): Frame Relay, EIGRP, VSAT/SNA, Firewalls/Checkpoint – Policy Editor 4.1, and Cisco routers (2600, 1700), Cisco switches (Catalyst 3500 series XL), DHCP, DNS, Nortel Network Extranet Switch 4500, Shiva LanRover

• Alerted management help desk group and other IT groups when sensitive / critical issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages

• Continuously strove to improve client support: identify opportunities and recommend solutions for improving services efficiency and effectiveness; kept abreast of technical aspects of the PC – LAN/WAN computing environment

JUL 99-MAR 01 Senior LAN Analyst (Full Time) American General, Houston, TX

• Provided day to day administration of Vinca Novell 4.11 and Vinca NT Servers and Veritas Backup Exec, and ARCServ, server software maintenance, reviewed log files, added and deleted user accounts, created user shares, and print queues

• Monitored / Managed Network Routers, Switches, and Hubs (Cisco)

• Provided LAB Configuration Management (Image PCs)

• Provided Hardware Burn-in and Deployment

• Administered and managed Desktop Configuration Management (SMS)

• Provided Desktop Support Provided Email Support (Notes R.5, GroupWise 5.2)

• Assisted in development of Corporate LAN Policies, Procedures, and Standards

• Coordinated the assigning of departmental equipment; met with users to determine needs and to respond to questions of network users

• Acted as a liaison between Executives, Users, and Headquarter IT Staff

• Prepared weekly standard statistical reports

• Developed and implemented disaster recovery

OCT 97-JUL 99 Senior LAN Field Engineer (Contract) Vanstar, Houston, TX

• Deployed to Chevron GIL project (Global Information Link) completing globalization of Chevron Oil Company Network System

• Managed the migration of Chevron systems and network including setting up new PCs (10,000+ Workstations), managing Small Business Server users (3200+ servers), computers and distribution groups, software installations, upgrades and troubleshooting, managing MS Exchange Server, user support, integrating existing applications with new systems and processes as they are developed, providing input/support to internal & external clients

APR 97-SEP 97 Desktop Support Engineer (Contract) Unisys Corporation, Houston, TX

• Provided desktop support on 2500 End-Users including preventative maintenance, software loading, troubleshooting, configuring / resolving PC hardware, network issues in Win NT, Win 95, and Win 3.11

EDUCATION

• Bachelor of Science in Information Systems, University of Houston, June 1997, GPA: 3.60/4.0

• Currently in the preparation phase of being certified as PMP

• Certified CompTIA Security+, July 2011

• Microsoft Certified Systems Engineer MCSE (NT)

• Certified Cisco Network Associates (CCNA)

• Certified Cisco Network Professional (CCNP)

• Certified Cisco Design Professional (CCDP)

• Certified Cisco Design Associates (CCDA)

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