Customer Service Sales

Resume

Iman S. Sidrak

Address: *** ***** ** .***.****

Costa Mesa ,CA 92626

Cell # 310-***-****

Email : *************@***.***

Objective

A Cosmetic Manager/Trainer in an organization seeking an extraordinary record of exceeding sales targets , building a strong team and enthusiastic customer relations .

Professional Summary

Highly motivated , creative & versatile cosmetic executive with several years of top, diversified experience, strong background in many areas including management , operation, staff training and development , sales , marketing , promotional work , reports preparation , customer service, and public relations.

Knowledge of computers, working with Windows environment , the Internet, and other systems ;

Excellent organizational, communication, analytical skills;

Results-oriented with an ability to see any assignment to successful completion;

A history of awards and promotions .

Work well with all levels of management, co-workers and public;

A skillful spoke person with ability to lead and direct .

Has accomplished a continuous career path in many locations thought the world , including USA , European and M.E. countries of the Gulf ;

Multilingual , speak fluently English , French and Arabic .

Core Qualifications

. Demonstrated ability to interact effectively with senior management. . Superior experience in the cosmetic field.

. Outstanding interpersonal skills.

. Proven leadership abilities.

. Issue resolution.

. Skillful trainer.

. Strong verbal communication.

. Natural sales talent with a vision.

Professional Experience

Macy west , South Coast Plaza ,Ca Sept 2002 -To Date

Cosmetic Manager - Chanel cosmetics .

. Achieve annual volume goals and drive consistent profitable growth via leadership , program execution, optimum sales productivity, and accountability for overall sales momentum for the door .

.Coaching , motivating , monitoring and developing the Beaute Selling Staff to achieve optimum productivity and excellent customer service within company’s philosophy and image .

.Perform organizational and administrative functions : schedules , sales reports , stock management , etc .

La Collection Signee Boutique , Cairo , Egypt . August 1997 - January 2002

Operation Manager / Owner .

Responsible for overseeing all operations for this chain of ladies boutiques ( 2 doors ) .

Responsible for on site store management, staffing , training , marketing strategy development , advertising , product selection and purchasing from Italy , France and Turkey , vendor procurement , merchandising , display coordination and visual presentation , promotional plans , inventory control , customer service and leading sales daily .

Used an in depth Knowledge of the fashion industry and the local market to create a well accepted and extremely selling collection.

Implemented marketing strategies which resulted in 40% growth of customer base , in just 3 years .

Guerlain Paris , Gulf Region . June 1995- July 1997

Training and Promotion Manager , Gulf Region : UAE , Kuwait , Bahrain , Qatar and Oman .

Held the title “ Guerlain Ambassadress to the gulf region” , responsible to transmit and uphold company image and Philosophy .

Training the sales forces in the local market , duty free shops in airports and local airlines

Planned and implemented in store promotions that led to consistent increase in sales and successful products launches.

Reporting monthly to Guerlain in Paris , keeping the office aware of all competition activities and launches .

Inaugurated the Guerlain Counter in Bahrain Duty free , and the first Guerlain Boutique in Dubai .

Negotiated & finalized long term contractual agreement with Bahrain Duty Free .

Dior Cosmetics , Dubai , UAE . May 1990- April 1995

Started in the company as an outlet Manager responsible to achieve annual volume goal. Supervising Sales Staff, controlling in store merchandises and analyzing all sales and administrative reports .

In two years , I have been promoted to be the Trainer & Coordinator for Dior cosmetics in the country , working closely with the International Training Manager of Dior , Paris and the local Brand executive to achieve planned business objectives .

Training beauty consultants and the market dealers sales forces, setting up and maintaining consistent Customers Registry System that created customers loyalty leading to successful in stores promotions and products launches .

Hyatt Regency Hotel , Dubai , UAE . December 1989-May 1990

Front office clerk .

Responsible for guest checking-in and checking-out , taking reservations, assisting guests with their itineraries , answering phones, maintaining guest records , and all aspects of guest relations.

Le Meridian Hotel , Cairo , Egypt . June 1987- December 1989

Sales Agent .

Order taker for rooms guests , Shift leader for room service , responsibilities involved excellent telephone skills , customer service , selling food and beverages . Insuring timely room orders delivery , cash register management and daily sales reports .

Education

B.A of French literatures . Ein Shams University , Cairo , Egypt . 1982-1987

Diploma in Business administration. High Institute for Business & Secretarial affairs , Cairo , Egypt . 1987- 1989 .

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