IT Administrator
Resume:
MICHAEL B. COOKE
Lorain, Ohio *4055
********@*****.***
SUMMARY
IT Professional with over fifteen years of Information Technology experience. Has attained Apple Certified Technical Coordinator certification, CompTIA certifications for A+, Network +, Linux+ and Server+ as well as Microsoft Certified Professional (Windows XP) status. Has demonstrated expertise as a Desktop Support Specialist as well as a Windows Network Administrator with a variety of job duties and responsibilities in complex, heterogeneous environments. Has performed well both independently and in team environments. In addition, seeks to build on current skill set while continuing to broaden knowledge base.
EXPERIENCE
Max-Wellness Nov. 09 to Aug. 09
(IT Administrator)
Responsibilities include the following:
Responsible for general maintenance and break-fix of Windows PC computers and peripherals
Responsible for configuration and maintenance of network firewall
Responsible for Windows server maintenance, to include but not limited to user accounts in Active Directory environment
Monitor server through logs and ensure best practices are being implemented
Provide software support for multiple applications to include but not limited to Microsoft Office suite
Review client and server security and implement security measures where necessary
Supports corporate users on-site and store technology using remote desktop tools
Environment: Windows XP/Vista/7, Active Directory, Microsoft Windows Small Business Server 2003
Independent IT Consultant Jan. 09 to Nov. 09
Multiple Clients/Locations
Responsibilities include the following:
Responsible for general maintenance and break-fix of Windows PC computer systems and Apple Macintosh computer systems in multiple high-availability environments at multiple locations
Supports users on-site as well as through various remote desktop tools
Responsible for Windows server maintenance at multiple client locations
Responsible for maintenance of user accounts in multiple Active Directory environments
Monitor servers through logs and ensure best practices are being implemented
Provide software support for multiple applications to include but not limited to Microsoft Office suite
Review client and server security and implement security measures where necessary
Environment: Windows 2000/XP/Vista, Macintosh OS X 10.4/5, Active Directory, Windows 2000/2003/2008 Server, Microsoft Exchange Server 2003/2007
Hal-Com, Inc. Sep. 07 to Nov. 08
(Field Technician)
Responsibilities included the following:
Responsible for general maintenance and break-fix of Windows PC computer systems and Apple Macintosh computer systems in multiple high-availability environments
Supports users on-site as well as through various remote desktop tools
Responsible for Windows server maintenance at multiple client locations
Responsible for maintenance of user accounts in multiple Active Directory environments
Monitor servers through logs and ensure best practices are being implemented
Provide software support for multiple applications to include but not limited to Microsoft Office suite
Review client and server security and implement security measures where necessary
Environment: Windows 2000/XP/Vista, Macintosh OS X 10.4/5, Active Directory, Windows 2000/2003 Server, Microsoft Exchange Server 2003
Sarcom, Inc. Feb. 07 to Sep. 07
(Enterprise Desktop Engineer)
Responsibilities included the following:
Responsible for general maintenance and break-fix of Windows PC computer systems and Apple Macintosh computer systems in a high-availability production/creative environment
Responsible for imaging/reimaging Macintosh and Windows computers for Active Directory deployment
Provide software support for multiple applications to include but not limited to Microsoft Office suite
Provide analysis and removal of viruses and spyware
Environment: Windows 2000/XP, Macintosh OS X 10.3/4, Active Directory, Windows 2000/2003 Server
KForce, Inc. Nov. 06 to Feb. 07
(Desktop Support Specialist)
Responsibilities included the following:
Responsible for general maintenance and break-fix of Windows PC computer systems in a high-availability production environment
Responsible for warranty repair of Dell computer systems’ hardware
Responsible for imaging/reimaging Windows PCs for Active Directory deployment/redeployment
Responsible for providing network connectivity to users in a new build-out prior to a company-wide move
Ensured smooth operation for production users in a company-wide move
Provide software support for Microsoft Office products
Drafted proposals for replacement of aging computer systems and for ongoing disk maintenance of all computer systems
Environment: Windows 2000/XP, Active Directory, Windows 2000/2003 Server, Microsoft Exchange Server 2003
PerceptIS, LLC. Nov. 04 to Jul. 06
(Analyst)
Responsibilities included the following:
Responsible for management of part-time personnel
Launched/managed the first university “Walk-In Center”, to include management of student employees
Provided Windows PC and Macintosh desktop/laptop support for university executives
Provided Windows PC and Macintosh desktop/laptop support for university students, faculty and staff
Provided primary support for all handheld devices (PocketPC/Windows CE/Windows Mobile 5, PalmOS and Blackberry) to include installation, configuration, break-fix and user training
Software hardware troubleshoot/breakfix
Assisted users through onsite, telephone and remote assistance
Dell Certified Hardware Technician
Environment: Windows 9x/NT/2000/XP, Mac OS X 10.x, Microsoft Small Business Server, Microsoft Exchange Server, Gigabit Ethernet LAN, Wireless Networking, POP and IMAP e-mail
Case Western Reserve University Mar. 02 to Nov. 04
(Premium Support Technician/Senior Onsite Support Technician)
Responsibilities included the following:
Provided Windows PC and Macintosh desktop/laptop support for university executives
Provided Windows PC and Macintosh desktop/laptop support for university students, faculty and staff
Provided primary support for all handheld devices (PocketPC/Windows CE/Windows Mobile 5, PalmOS and Blackberry) to include installation, configuration, break-fix and user training
Planned and conducted rollout of university-wide calendaring system
Assisted users in migration from POP to IMAP e-mail systems
Software/hardware troubleshoot/breakfix
Obtained HDI Certification
Dell Certified Hardware Technician
Environment: Windows 9x/NT/2000/XP, Mac OS X 10.x, Microsoft Small Business Server, Microsoft Exchange Server, Gigabit Ethernet LAN, Wireless Networking, POP and IMAP e-mail
Relera, Inc. Apr. 01 to Aug. 01
(Senior Operations Technician)
Responsibilities included the following:
Assisted in co-location and connectivity for new clients
Assisted in implementation of new client hardware
Monitored client systems for security, systems and applications issues
Ensured environmental systems operated nominally
Environment: Windows 2000, Cisco Switches and Routers, Juniper Routers, Netscreen, LAN, Compaq Insight Management Software, Windows Terminal Server, Datatrax, Siebel, NetCracker, Netcool
Analysts International Corporation Jun. 97 to Feb. 01
(Network Administrator)
Responsibilities included the following:
Assisted in engineering, implementation and maintenance of physical layer network.
Installed and maintained network hardware to include firmware upgrades.
Responsible for assigning Static IP addresses in a 2,000 + node LAN.
Assisted in the rollout of DHCP in the LAN.
Physical layer network troubleshooting to include replacement of hardware
Daily interaction with users and vendors.
Designed and implemented a network administration Intranet site.
Responsible for tracking network hardware for lease return purposes.
Responsible for auditing network ports for billing purposes.
Responsible for submission of new circuit requests to telecommunications.
Responsible for maintaining IP Address Hosts file for DNS purposes.
Audited network hardware’s Y2K readiness, upgrading where necessary.
Completed MOC (Microsoft Official Curriculum) for Microsoft Exchange 2000.
Environment: LAN, Novell Netware, DHCP, TCP/IP, Cabletron hubs and switches, Cabletron SecureFast VLAN, 10/100 Base T cables (twisted pair), 10 Base 2 cables, DNS, HP network printers, Fluke 10/100 One Touch Network Scanner (Series 1 and 2), Microtest 350 and Microtest PentaScanner, Microsoft Windows NT 4.0, Microsoft Windows 98, Microsoft Windows 95, Lotus Notes 4.x, Cabletron Spectrum VLAN Manager, Access, Excel, Word, Exceed, Cisco Network Registrar, Software Associates Expert Advisor, UNIX (AIX/LINUX/Solaris)
ACCOMPLISHMENTS/TRAINING/CERTIFICATIONS
Microsoft Certified Professional, Windows XP (January 2008)
CompTIA A+, Network+, Linux+, Server+ (January 2008)
Apple Certified Technical Coordinator (February 2008)
Cisco Networking Academy Curriculum
Primary Leadership Development Course – U.S. Army; Camp Jackson, Korea (1994)
Combat Infantryman’s Badge – U.S. Army; Operation Desert Storm (1991)
Army Achievement Medal – U.S. Army; Operation Desert Shield/Storm (1990/91)
Army Achievement Medal – U.S. Army; Camp Greaves, Korea (1993/94)
Good Conduct Medal – U.S. Army; Fort Benning, Georgia (1993)
REFERENCES
Available upon request.
Contact this candidate