Manager Engineer

Technical Support/ Security Engineer/Vulnerability Manager

•Computer Technician offering a strong technical background in IT combined with excellent training, customer service, and analytical skills.

•Security Engineer with the EPA specializing in Vulnerabilities and Auditing.

•Administrator of McAfee Vulnerability Manager for the EPA.

•Experience with Microsoft Systems and Active Directory 2008.

•Applied knowledge of security principles and protocols.

•Maintains updates on Window 2003 servers with SQL Server 2005.

Technology Summary

•Foundstone Vulnerability Manager Expert running monthly and individual scans.

•Proficient in Microsoft Office products

•Introductory knowledge of Snort and IDS functions

•Auditing of IBM mainframe using Vanguard tools

•Vulnerability analysis and remediation report expert

•Experience in the use of Remedy ticketing software

•Basic knowledge of Nessus, Nmap, and Backtrack 5

Education

MyComputerCareer.com: 2010

Certifications:

SSCP, MCP, MCDST (XP), MCTS (Win 7), MCTS (‘08 Active Directory), MCTS (‘08 Network Infrastructure), MCITP (Server 2008 Administrator), MCSA (Server 2008), CompTIA A+, CompTIA Net+, Comptia Security +

In Progress:

ITIL v3 Foundations

UNC-Wilmington: Bachelor of Arts in Geologic Sciences 2002

Experience

Jorge Scientific- Security Engineer May 2011 to Present

•McAfee Vulnerability Manager for the EPA Network

•Conducts over 70 large network scans on all servers within the Agency

•Generates and Process dozens of individuals scans for AAA/FRR access each month

•Coordinates requested scans with customers all across the country to ensure fast service

•Provides detailed analysis of scans creating reports for quick remediation

•Monitor scanning server to ensure availability

•Reviews monthly Bindview reports for FISMA compliance

•Conducts daily, weekly, and monthly auditing of EPA IBM mainframe

•Open, Close, and Escalate Remedy tickets for incidents and events

•Manage the SQL 2005 Database for McAfee Vulnerability Manager

Child Care Services – Information System Associate April to May 2011

•Supported a Mac and PC environment of 150 users

•Installed and configured Thunderbird email

•Upgraded and trained users on FileMaker Pro 11 and Office software

•Ensured security updates had been completed on all company devices

Support Space – Desktop Support Technician June 2010 to March 2012

•Help desk technician providing support for customers through remote desktop

•Repaired PC’s by performing detailed PC Tune Up Services

•Successfully added many different devices to local area networks

•Resolved operating systems issues on computers with XP, Vista, and Window 7

•Virus and Spyware Removal Certified

•Certified with GeekSquad, TrendMicro, Microsoft, and Hewlett-Packard

•Installed and troubleshot wireless and wired printers

•Performed computer hardware and software installations

•Skilled at assisting upset customers and customers who have minimal knowledge of computers

•Escalated issues to higher level support as needed

•Trained end-users on basic computer operation and protection

NWN Corporation – Desktop Installer June 2010 to July 2010

•Installed computers for Wake County and Johnston County Public School Systems

•Upgraded memory in computers

•Utilized training and experience to connect computers to LAN Networks

Science Teacher-Southeast Raleigh Magnet High School for Leadership and Technology

August 2002 to April 2011

•Taught Science with a special emphasis on the use of technology in today’s professional world.

•Provided helpdesk technical assistance for students and staff with computer issues

•Designed presentations and word documents using MSOffice programs

•Streamlined manual for training and use of educational software, specifically for novice end users.

•Trained staff on the use of software programs and proper computer usage.

Personal Assistant and Driver to Battalion Commander-Army National Guard 2001-2005

•Coordinated schedule and personal security detail of nine soldiers

•Maintained radios and navigation equipment with daily updates

•Trained other soldiers in operational management and security preparedness

F-15 Tactical Aircraft Maintenance Specialist-United States Air Force 1993-1997

•Removed and Installed aircraft engines, hydraulics, and controls

•Launched and recovered aircraft from daily sorties

•Documented required maintenance by avionics, weapons, and other personnel

Clearance: Secret-Good until May 2021 / Willing to Relocate

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