Customer Service Manager
Resume:
Brad L. Morford
Rocklin, CA. ***77
Cell: 916-***-****
E-mail: *********@*******.***
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OBJECTIVE:
I’m looking for a company that will allow me to continue with my strong management skills as well as customer service. I’m an individual who is goal oriented, motivated, a team player and has a positive attitude. I’m a leader and a coach.
QUALIFICATIONS:
Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer services
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
07/2010 To 9/2010 The Fresh Market, Vero Beach, Florida
Meat Cutter
Cut and displayed fresh meat and poultry for open case European style (no over wrap)
Assisted Department Manager with ordering, schedules and inventory
Assisted customers in an old European style (hand wrapped and signed)
08/2009 To 06/2010 Sweetbay supermarkets, Naples, Florida
Meat and Seafood Dept. Manager
High volume department 45-55,000 in weekly sales
Customer Service
Ordering, Inventory, Schedule writing, Maximizing profits
Hiring new employees
Controlling Dept. expenses
Maintaining safety and sanitation standards
Exceeding sales targets
02/2009 To 07/2009 Village Beach Market, Vero Beach, Florida
Meat and Seafood Dept. Manager
Medium volume department 30-40,000 in weekly sales
Customer Service
Ordering, Inventory, Schedule writing, Maximizing profits
Hiring new employees
Controlling Dept. expenses
Maintaining safety and sanitation standards
Exceeding sales targets
9/2008 To 01/2009 Center Partners, Postfalls, Idaho
Tellemarketing (inbound calls for T-mobile cellular)
Took in bound calls, assisted with sales, and customer service
Sold cellular phones and service
10/2007 To 9/2008 Cabelas, Postfalls, Idaho
Customer Service Front End Team Lead
Assisted Customer Service Manager in Managing Customer Service Department
Schedule writing of front end operations, Opening, and closing store
Running cash registers, counting cash for opening and closings procedures
Monitor online orders, in store pick-ups, kiosk operations and returns
11/1992 To 10/2006 Safeway, Coeurdalane, Idaho
District Meat and Seafood Merchandiser/Manager
Managing two districts (31stores) in achieving sales and profit targets
High volume Meat departments average 50-60,000 in weekly sales
Customer Service, opening of new stores (12)
Developing New employees
Controlling expenses for both districts
Working directly with District Sales Manager and Retail Operations Manager
Assisted supervisor with special projects
Being a teacher and coach
Implemented training courses for new employees
ACHIEVEMENTS:
Met sales and profit targets. Met company service Expectations and received Service Certificates and stock options.
EDUCATION:
Borah High School, Graduate 1983 Boise, Idaho
REWARDS OR CERTIFICATES:
2000 & 1996 Front line Leadership
2000 & 1997 Sexual Harassment Training
2000 Diversity Work Force Class
2009 PPD (Performance Partnership Dialogue)
CUSTOMER SERVICE AWARDS:
Quarter 1,3,4 in 1992
Quarter 2,3,4 in 1993
Quarter 3,4 in 1994
Quarter 1,3,4 in 1995
Quarter 1,4 in 1996
Quarter 3,4 in 1997
INTEREST:
I enjoy working with people, computers and numbers. Knowledgeable on Microsoft word, excel, power point, lotus, AS 400 and ACIS (average control inventory system). I enjoy the great outdoors, including hunting, fishing, boating,sports,snowmobiling and camping.
References: Upon request
Contact this candidate