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Customer Service Manager

Location:
Rocklin, CA, 95677
Posted:
August 07, 2012

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Resume:

Brad L. Morford

**** ** *** **.

Rocklin, CA. ***77

Cell: 916-***-****

E-mail: m4i7a3@r.postjobfree.com

____________________________________________________________________________________________

OBJECTIVE:

I’m looking for a company that will allow me to continue with my strong management skills as well as customer service. I’m an individual who is goal oriented, motivated, a team player and has a positive attitude. I’m a leader and a coach.

QUALIFICATIONS:

Work well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer services

Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

07/2010 To 9/2010 The Fresh Market, Vero Beach, Florida

Meat Cutter

Cut and displayed fresh meat and poultry for open case European style (no over wrap)

Assisted Department Manager with ordering, schedules and inventory

Assisted customers in an old European style (hand wrapped and signed)

08/2009 To 06/2010 Sweetbay supermarkets, Naples, Florida

Meat and Seafood Dept. Manager

High volume department 45-55,000 in weekly sales

Customer Service

Ordering, Inventory, Schedule writing, Maximizing profits

Hiring new employees

Controlling Dept. expenses

Maintaining safety and sanitation standards

Exceeding sales targets

02/2009 To 07/2009 Village Beach Market, Vero Beach, Florida

Meat and Seafood Dept. Manager

Medium volume department 30-40,000 in weekly sales

Customer Service

Ordering, Inventory, Schedule writing, Maximizing profits

Hiring new employees

Controlling Dept. expenses

Maintaining safety and sanitation standards

Exceeding sales targets

9/2008 To 01/2009 Center Partners, Postfalls, Idaho

Tellemarketing (inbound calls for T-mobile cellular)

Took in bound calls, assisted with sales, and customer service

Sold cellular phones and service

10/2007 To 9/2008 Cabelas, Postfalls, Idaho

Customer Service Front End Team Lead

Assisted Customer Service Manager in Managing Customer Service Department

Schedule writing of front end operations, Opening, and closing store

Running cash registers, counting cash for opening and closings procedures

Monitor online orders, in store pick-ups, kiosk operations and returns

11/1992 To 10/2006 Safeway, Coeurdalane, Idaho

District Meat and Seafood Merchandiser/Manager

Managing two districts (31stores) in achieving sales and profit targets

High volume Meat departments average 50-60,000 in weekly sales

Customer Service, opening of new stores (12)

Developing New employees

Controlling expenses for both districts

Working directly with District Sales Manager and Retail Operations Manager

Assisted supervisor with special projects

Being a teacher and coach

Implemented training courses for new employees

ACHIEVEMENTS:

Met sales and profit targets. Met company service Expectations and received Service Certificates and stock options.

EDUCATION:

Borah High School, Graduate 1983 Boise, Idaho

REWARDS OR CERTIFICATES:

2000 & 1996 Front line Leadership

2000 & 1997 Sexual Harassment Training

2000 Diversity Work Force Class

2009 PPD (Performance Partnership Dialogue)

CUSTOMER SERVICE AWARDS:

Quarter 1,3,4 in 1992

Quarter 2,3,4 in 1993

Quarter 3,4 in 1994

Quarter 1,3,4 in 1995

Quarter 1,4 in 1996

Quarter 3,4 in 1997

INTEREST:

I enjoy working with people, computers and numbers. Knowledgeable on Microsoft word, excel, power point, lotus, AS 400 and ACIS (average control inventory system). I enjoy the great outdoors, including hunting, fishing, boating,sports,snowmobiling and camping.

References: Upon request



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