Sales Customer Service

Bernie R. Triche

** ***** **** **.

Swansea, MA *2777

Objective: Professional sales position where over 20 years of experience in sales, account management, and supervision will add value to operations

Experience

Schwan’s Consumer Brands Durham, CT

2005 – present Customer Service Specialist Sutton, MA

• Assist sales manager in overseeing up to 19 salespersons and 10 delivery persons who sell and deliver frozen food products to retail outlets in Connecticut, New York, and Massachusetts

• Responsible for promoting sales growth in region

• Resolve customer issues, set up new accounts, monitor accounts

• Train salespersons to accurately and efficiently inventory back stock, order product for upcoming ad campaigns, display products to maximize sales, and interface with frozen and grocery managers

• Forecast sales for ordering product for the region

• Route and train drivers to assure on-time deliveries

• Experience with Excel, Word, proprietary inventory software, handheld computers

• Received numerous recognition awards for going above and beyond normal job expectations

1999 – 2005 Customer Service Representative

• Sales, promotion, and inventory of frozen food products to retail supermarket and grocery accounts in Connecticut region

• Above-quota sales increases every year

• Sales awards for specific contests and exceeding sales quotas

• Safety awards every year since employed

• Set advertisements with independent accounts

• Reset stores to add new product items

• Experience with handheld computer

McKee Foods Guilford, CT

1998 – 1999 Little Debbie Route Owner

• Responsible for all aspects of route development and maintenance

• Maintain existing accounts

• Set up new accounts

• Maintain perishable inventory, order product

• Manage accounts payable and receivable

• Experience with handheld computer

Schwan’s Consumer Brands Durham, CT & Reserve, LA

1989 – 1998 Route Salesperson

• Sales, promotion, and inventory of frozen food products to retail supermarket and grocery accounts in Connecticut and Louisiana regions

Education

9/95 – 5/96 Albertus Magnus College

General Studies New Haven, CT

9/88 – 12/88 Tulane University

Paralegal Courses New Orleans, LA

8/84 – 12/85 Delgado Community College

Technical Courses New Orleans, LA

1/82 – 12/82 University of Arkansas

Business Management Little Rock, AR

Licenses and Certifications

01/11 Massachusetts Producer Life Insurance License

12/10 Massachusetts Producer Health Insurance License

Class B CDL – Tanker and Air Brakes Endorsements

Military: Honorable Discharge, US Navy, 1983

Contact this candidate