Testing Quality Assurance

Kamala

Email: *********@*****.*** Contact No: 703-***-****.

……………………………………………………………………………………………………… Experience Summary

• Around 6 years of Software Quality Assurance Experience as a Manual Testing Analyst in Testing Client / Server and Web based applications in UNIX and Windows Environment.

• Experience in Designing, Developing and Execution of the entire QA Process and Documentation of Test Plans, Test Procedures and Test Cases.

• Experience in all phases of QA life cycle, including Requirements gathering, RiskAnalysis, Planning, Scheduling Testing, DefectTracking, Management and Reporting.

• Experienced in analyzing Design Documents and Technical Requirements.

• Liaise with developers, business analysts, and user representatives in application design and document reviews.

• Extensive experience includes Smoke Testing, System Testing, Regression Testing, System Integration Testing, GUI Testing, Black Box Testing, Usability Testing, Performance Testing, Functionality Testing, Positive and Negative Testing and User Acceptance Testing (UAT).

• Expertise in Quality Assurance Life Cycle (QALC), Test Strategies, and Software Development Life Cycle (SDLC).

• Proficient in back-end database testing on different database systems including Oracle, SQL Server and MS-Access.

• Experience in validating the Database using SQL Queries.

• Developed Test Plans, Test Scenarios, Test Cases for Manual Testing.

• Knowledge of different methodologies like Waterfall, RUP, Agile and V model.

• Strong Cross Browser Testing Skills to ensure compatibility with various browsers (IE, Netscape, SAFARI and etc).

• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a Quality product.

• Expertise in Problem solving and Tracking Bug Reports using Bug tracking Tools.

• Expertise in using Quality Center / Test Director for Defect Tracking, Organizing, Managing, Planning and executing the Tests.

• Experience in using Rational Test Suite (i.e., Requisite Pro, Test Manager and ClearQuest for Defect Tracking).

• Knowledge in Mercury Suite ie, QTP, Win runner and Load Runner.

• Experience with MS-Office Tools.

• Good Communication, Interpersonal Skills and strong Team Player with proficiency at time management, multitasking, able to meet deadline and handle changing priorities.

• A professional with strong analytical, trouble-shooting, and problem-solving skills, who can work well independently and as a team.

Technical Skills

Automation Tools Quick Test Professional 8.x/9.0, Win Runner 7.5/8.0, Load Runner 8.0/Rational Robot.

Testing/ Defect Tracking Tools Quality Center 9.0, Test Director 6.5/7.2/7.6,Rational Test Mgr and Rational Clear Quest.

Testing Procedures Unit, Functional, White Box, Black Box, Sand Box, System, Integration, Regression, Load/Stress(Performance), User Acceptance Testing (UAT)

Databases Oracle 9i/8/7.3, SQL Server 2000/2005 and MS Access.

Languages Visual basic 6.0/5.0, .Net, JAVA, C, C++, SQL, PL/SQL

Operating Systems Unix, Windows7/ XP/2000/NT/Vista

Web Technologies XML, HTML, VB Script, JavaScript, ASP, JSP, TSL, UNIX Shell Script.

Networking/protocol TCP/IP, FTP, HTTP

Documentation Tools MS Word, MS Excel, MS Access ,MS PowerPoint, Adobe Acrobat

Verizon, VA (QA Analyst) Aug’09-Till date

Verizon is one of the fastest growing nationwide service providers, offering all digital voice, messaging and high-speed wireless data services to more than 65 million customers in the United States.

VISION (Virtual Information System Integrated Online Network) is an integrated system that supports the Carrier’s business end to end. By sharing information and functionality the Carrier’s people and processes, from Marketing, Sales, Ordering, Engineering, Finance and Customer Service, work together to meet their customer’s needs

Roles and Responsibilities:

• Strong-working understanding of Billing Systems (VISION, POS).

• Analyzing and Understanding the scope of the project by going through the user requirements from business, technical and functional requirement documents and interacting with developers and Users.

• Reviewing the Requirements/Enhancements in Rational Requisite Pro.

• Participated in Preparing the Test Estimate Document and Test Plan Document.

• Created Test Scenarios and Test Cases according to the requirements.

• Executed the Test Cases using the Rational Test Mgr.

• Logged and tracked the Defects using Rational Clear Quest and escalated to the Development team.

• Schedule walk through to ensure that all changes if any, to the service being tested are covered in the test plan. This process includes the updating of test scenarios and the type of data required to properly test those scenarios.

• Perform medium to large size technical tasks by executing test cases while evaluating new software changes.

• Perform GUI Test, System test, Integration Test, Regression Test, Functional Test, User Acceptance Test (UAT) and Performance Testing.

• Perform Backend database testing by executing SQL Queries.

• Tested the Application to find Defects and reported bugs to the concerned Dev Team and once the bugs were fixed, re-tested the software.

• Worked with Developers on Testability issues to resolve the defects in a timely manner.

• Worked with Quality Center to Write and Execute Test Cases.

• Used Quality Center to log and track defects.

• In-depth knowledge of applicable Verizon methodologies, tools, standards, and procedures.

• Coordinated defect resolution process and generated management reports.

• Participated in meetings, walkthroughs and reviewed the business requirements and process documents.

• Active participation in team meetings to discuss the progress of testing effort and Project Deliverables.

Environment:, Java, J2EE, JSP, ASP.Net, C#, XML, MS SQL Server 2000, Web Services, MS Office, VSS,MS Project 2000,TOAD and Rational Test Suite(Requisite Pro,Test Manager and Clear Quest) Web Sphere, Windows XP, Windows 2000, Windows NT and UNIX and Quality Center.

T-Mobile, GA (QA Analyst) Feb’08 to Jun’09

T-Mobile USA is the US operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT which is one of the largest telecommunications companies in the world.

As a QA Analyst, worked with Business Analyst and Developers in defining test requirements and test cases in different areas of the T-Mobile.com redesign project.

Roles and Responsibilities:

• Reviewed the Business Requirements Documents for better understanding of the application functionality.

• Participated in requirement gathering meetings, functional spec review and status meetings.

• Examined and analyzed the business requirements to define the Test Plan and document the Test Cases in Quality Center.

• Performed Functional testing, GUI Testing, Smoke testing, Regression testing and Browser compatibility testing for the application.

• Designed and Developed Test Cases for testing using Mercury Quality Center (MQC).

• Tested the application functionality for various devices including Palm device for login and registration of T-Mobile.com.

• Actively interacted with Business Analyst, Developers and end users to co-ordinate the testing.

• Participated in various meetings and discussed Enhancement and Modification Request issues. .

• Involved in weekly walkthrough and inspection meetings, to verify the status of the testing effort and the project as a whole.

• Performed backend testing on database by executing SQL queries to verify data validation.

• Defects discovered were Tracked, Reviewed, Analyzed and Compared using Mercury Quality center.

• Used Quality center to review Requirements, write and execute Manual Test Cases.

• Coordinating with Onsite and offshore team members and involved in KT sessions with offshore team.

Environment: MQC9.0, Windows XP/ 2000, Oracle, SQL, .NET, LDAP, Manual Testing.

MAXIMUS, TX (QA tester) Apr’07 to Dec’07

Health Insurance Program

This is one of the insurance programs provided by Health and Human Service Commission, Texas. This program is developed by MAXIMUS for State Govt.

It is designed for Texas families with uninsured children, who cannot afford for the private insurances. This program provides a wide range of benefits including regular check-ups and dental care to keep kids healthy.

Roles and Responsibilities:

• Analyzed Business Requirements Document (BRD), Detail Design Document (DDD), Solution Design Document (SDD) and participated in Preparation of Test Plan.

• Wrote Test Cases for Eligibility and Enrollment applications.

• Performed Smoke Testing, Regression testing, system testing and database testing.

• Used Test Director for Defect Tracking and Generated Reports for testing status using MS-Excel.

• Performed the Data Driven test that deals with different sets of data.

• Conducted database testing by retrieving information from different tables in Database to check the Database on a regular basis using SQL queries.

• Planned and developed test cases using Test Director.

• Reported the bugs, Email notifications to the developers using the Test Director.

• Monitored Test Director to close the Defects as and when developers fix the bugs.

• Developed, implemented and executed test methodologies and plans to ensure software Product Quality.

• Attending all core team meetings on a regular weekly basis for reporting the status of QA team in completion of tasks allocated.

Environment: Test Director, Windows XP Professional, Oracle 9i, SQL, Forms, Java and VB Script, QTP, Manual Testing.

MetLife Insurance, NJ (QA tester) Feb’06 to Mar’07

MetLife is one of the leading insurance companies in the United States. The application helps the field agents of the company to enter prospective customers’ data. The application also calculates the amount of premium required, cash value and benefit amount for the years in consideration. The Online application has different modules and I was involved in testing the Long Term Cares. In this system, registered members with MetLife can get details of their LTC insurance, change the term of their coverage and also use the premium calculator to determine the new premium.

Roles and Responsibilities:

• Involved in gathering business requirement, studying the application and collecting the information from developers and writing the test Scenarios.

• Reviewed test assignments, developed Test Scenarios and Test Cases, and conducted tests as assigned.

• Prepared and Executed the Test Cases using Rational Test Manager.

• Performed Functional Testing, Smoke Testing, System Testing, Regression Testing and End-to-End Testing.

• Wrote SQL Queries to retrieve the data from various Tables and to Test the Database.

• Preparation of test data for the negative and positive test cases.

• Documented Defects found during test on the Rational Clear Quest and communicated the recorded problems to the responsible development personnel.

• Re-tested the application once the Defects were fixed.

• Participated in various meetings and discussed Enhancement and Modification Request issues. .

• Involved in weekly walkthrough and inspection meetings, to verify the status of the testing effort and the project as a whole.

Environment: Java, XML, Oracle, Forms, UNIX, SQL, Rational Test Suite, Manual Testing.

HPCL, Visakhapatnam India (QA Tester) Mar ’05 to Nov’05

HPCL, a Fortune 500 company, is one of the major integrated refining and marketing oil company in India. It is a mega Public Sector Undertaking (PSU) with Navratna status. Inventory Management System (IMS) a software tool, was developed using Visual Basic as front end and Oracle as back end. The manufacturing, distribution and financial departments, to calculate inventory levels of products used the IMS.

Roles and Responsibilities:

• Reviewing Business requirement Documents and the Technical Specifications.

• Writing Test Scenarios & Test Cases based on the requirements Document.

• Executed the Test Cases manually and reported the Defects in the Defect Profile Document.(DPD)

• Involved in the entire QA Cycle.

• Documenting test cases and test scripts for the Functionality Testing.

• Performed Functionality Testing, Smoke Testing, Regression testing, System testing and Integration testing.

• Reported the bugs using an in-house bug reporting and Tracking Tool (EBITS).

• Performed End-to-End Testing of the Application.

• Train users in the software as well as helped in writing user manuals once the software was implemented

Environment: Visual Basic, Oracle, SQL, UNIX, Windows and Manual Testing.

Education:

Masters in Business Administration (Finance and Information Systems), India

Diploma in Computer Applications, India

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