Customer Service Training
Resume:
Jeanne Maria McCloud
Marietta, Georgia 30008
m299sy@r.postjobfree.com
Objective:
Seeking a position of leadership with focus in administration where my expertise can be utilized in team integration, promotion of department vision and training.
Employment History:
Tran Dot Com Solutions
Customer Service Repersentative/Loan Processor-Telesales
August 2007 to May 2009
Responsibilities:
I worked in a Call Center environment. I received inbound and made outbound calls to customers in reference to the processing of a new Payday loan or updates where made on existing loans. I received numerous awards for
“Outstanding Productivity” and “Customer Service”. I served on different committees such as Training, and Improving Work Applications. I was also a part of the New Hire and Training process. The Company closed in May of 2009.
IBM Corporation
Maintenance Customer Service Focal
June 1999 to March 2004
Responsibilities:
I consistently produced high quality results in 2003 and played a critical role in the year-end success of my logging team. The logging team was consolidated in February and I stepped up and took on a leadership position and implemented a logging desk scorecard that tracked incoming volumes as well as team productivity. This scorecard led to 16 consecutive weeks of the team meeting their business objectives. I also co-wrote a logging desk training manual for the team and provided education to the team to drive consistency throughout the group. I achieved and exceeded my goals for this year and was officially recognized for my leadership and commitment by receiving a “THANK YOU” award.
TASCOR/IBM Atlanta, Georgia
Customer Service Order Entry Focal
August 1993 to June 1999
Responsibilities:
Supervised the Department of Order Entry. I distributed work to the order processor, ran daily reports, distributed spreedsheet to The Management Team, and trained new employees.
Interface with 100+ external and internal customers (four branch offices, including U.S., Canada, Europe and South America) via telephone and written communications in ordering and returning. IBM equipment. Transferring equipment from one customer number to another and compiling reports on a daily basis.
Juvenile Court - Law Clerk
Pine Bluff, Arkansas
July 1991 to July 1993
Responsibilities:
Typed orders, motions and petitions, obtained signatures and filed documentations. Distributed various information to different organizations such as defense attorney, probate attorney and the city attorney. Made appointments for the probation officers, attorneys and clients - also set up appointments for the Boy's Training School. Entered data, typed narrative and reports, ordered and distributed supplies and distributed information to the juvenile judge.
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