Customer Service Representative

Tyretha Surge

*** * * ****** *********, Fl ****2 Hm 850..281.6638 Cell 850-***-**** ***********@*****.***

Professional with over 10 years of experience and proven results in customer satisfaction and administrative responsibilities.

SKILLS AND CAPABILITIES

1. Proficient in Word, Excel, Lotus, Access, SameTime, Outlook and 10-Key

2. Recognized for Outstanding Customer Service and Perfect Attendance

3. Excellent Written, Verbal and Listening Skills

4. Effective Organizational Skills

5. Ability to Handle Numerous Projects Simultaneously

6. Exceptional in Problem Resolution

7. Customer Focused

8. Analytical Skills

9. Strong Attention to Detail

10. Dependable

11. Team Player and Ability to Work Independently

EDUCATION Associate Degree, Liberal Arts Major

Harold Washington College

Chicago, Il

CAREER HISTORY

Judge Group Inc. 2010- 2010

Nashville, TN

Customer Care Associate/ Outbound

1. Initiated contact with new Cigna health care members./ enrollment verification call.

2. Consulted new members to insure comprehension of pffs plan.

3. Researched appropriate plan information via internet.

4. Followed policies and procedures under guidelines for Cigna health care.

5. Provided new members with necessary information to initiate health care with potential health care providers.

6. Documented accounts with appropriate activity information.

7. Utilized expertise in problem solving and customer relations to ensure satisfaction.

Assurant Solutions 2005-2008

Atlanta, GA

Customer Service Representative / Claims Adjuster

1. Processed claims for Katrina, Rita and Dennis hurricane victims

2. Negotiated the amount of the claim with insurance providers

3. Initiated various programs to expedite funding, utilizing MS Excel and Access

4. Handled high volume inbound calls

5. Input customer data into numerous systems

6. Supported customer claims for the JP Morgan Chase account

RMA 2002-2008

Atlanta, GA

Customer Service Representative

1. Handled high volume inbound calls for Quest / U.S. West telephone service

2. Utilized problem-solving to resolve customer issues and insure customer satisfaction

3. Successfully diffused and resolved escalation calls from dissatisfied customers

4. Directed payment negotiations for delinquent accounts

5. Verified account and credit information of customers

6. Resolved customer issues in a timely manner within company standards

7. Posted payments to restore telephone service

8. Expedited activation or disconnection of telephone service

9. Consistently exceeded monthly performance standards

Spherion 2000 - 2002

Atlanta, GA

Administrative Assistant

1. Typed correspondence and reports in Word

2. Created Excel reports

3. Handled office responsibilities, including filing, faxing, copying and scanning.

4. Verified account and credit information of customers

5. Negotiated customer payment arrangements within company guidelines

6. Responded to billing and customer inquiries

7. Resolved customer issues in a timely manner within company standards

8. Successfully diffused and resolved escalation calls with dissatisfied clients

9. Consistently exceeded monthly performance standards

CERTIFICATIONS

Business Computer Training Institute, Certificate in Business Computing

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