IT Support

Location:

Posted:

June 01, 2009

JERRY FURMANSKI

Clarendon Hills, IL60514

E-mail:******@*****.***

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8/2004 to 10/2008 Marcus Evans Inc.

Associate LAN Manager

• Administration and support of LAN for North America offices-7 locations 250 users

• Upgrade of network infrastructure from NT to 2003, exchange 5.5 to 2003

• Setup and support of Cisco routers and firewalls

• Hardware/software procurement, testing and deployment

• Vendor relations and projects management

4/2000 – 1/4/2004 ABS Associates/Motorola

Systems Technician

• Resolved applications issues in LAN / WAN environment

• Break/fix of Dell, IMB and HP equipment

• Troubleshoot various remote access issues: dial-up, VPN, SecureID

• Utilized remote access tools for administering off-site systems

• Configured/troubleshoot desktop PC’s and laptops from multiple vendors

7/1998 to 4/2000 Comark

Team Leader

• Setup and configuration of various pc equipment

• Resolved various image/configuration issues

• Provided ongoing training and support to a team of pc technicians

• Maintained documentations of troubleshooting/configuration procedures

• Filled-in for shift supervisor in his absence

4/1998 to 6/1998 TAD/Adecco Technical

Install Technician

• Participated in a NT rollout for a large customer (10000+ systems).

• Performed pre-rollout software/hardware inventory

• Tested various configurations for software/hardware conflicts

• Backed up and imaged pc’s

• PC Deployment/data backup and restore

A+, MCP, MCSE Certified