Customer Service Manager

VERONICA VILLARREAL

**** ******* ***** • El Paso, Tx 79905 • 760-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over eight years of experience in providing great customer service in various fields.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

• Type 45 wpm. 10 key-by-touch. Fax machine, copier machines.

• Handle large amounts of money.

PROFESSIONAL EXPERIENCE

MONIQUE’S TIPS & TOES – El Paso, Texas 10/2009 to 3/2010

Manager

• Responsible for efficiently running and profitability of the salon.

• Ensured outstanding customer service to all clients.

• Maintained and constantly reviewed the client service standards.

• Ensured cleanliness and maintenance of salon are carried out and paid for from petty cash.

• Guide all members of the staff to create a happy working atmosphere for the benefit of both staff and clients.

• Maintained a smooth running of salon appointments and reception area in particular with overall responsibility for cash and paperwork procedures.

• Responsible for payroll for all staff, and making sure all bills were paid on time.

MCCS – Twenty-nine Palms, California 5/2007 to 9/2008

Front Desk Clerk/ Program Assistant

• Open building for early morning care.

• Sign students in on arrival and sign them out as they depart with proper identification from parents or authorized person.

• Answer telephone.

• Record proper documentation of all students who are enrolled in our center in folders as well as on a computer generated spreadsheet.

• Provide care for children ranging in age from 6 weeks old to 6 years old.

• Assist teachers in all classrooms with special projects.

• Help prepare snacks and meals throughout the day when short staffed.

• Assist manager with any office work needed.

Administrative Assistant

• Answer telephone.

• Record proper documentation of all transactions performed the day before for five cost centers on a computer generated spreadsheet.

• Assist in organizing concerts, promotional shows, and opening of new facilities.

• Assist manager with any office work needed.

General Clerk

• Attend to customers with excellent customer service.

• Answer telephone and set appointments for stylist.

• Order daily supply of currency, and count incoming cash.

• Balance currency, coin, and checks in cash drawer.

• Compare total amounts with data displayed on register-generated receipts.

• Stock, explain, promote and sell salon products.

• Record proper documentation of all transactions performed the day before for five cost centers.

• Perform monthly inventory.

• Assist manager with any office work needed.

Vending Clerk

• Count and deposit daily incoming cash from vending machines.

• Answer telephone and report work orders to manager.

• Compare total amounts with data displayed on register-generated receipts.

• Record proper documentation of all transactions performed the day before.

• Assist manager with any office work needed.

Dry Cleaning/Laundry Clerk

• Count and daily incoming cash.

• Compare total amounts with data displayed on register-generated receipts.

• Record proper documentation of all transactions performed the day before.

• Attend to customers with great customer service.

• Prepare, tag, and separated soiled laundry to be dry cleaned.

• Assist manager with any office work needed.

Gas Station Clerk

• Attend to customers with great customer service.

• Set gas pumps for customers who paid with currency.

• Record proper documentation of all transactions performed for MCCS vehicles.

CASH IT HERE – El Paso, Texas 2/2005 to 12/2005

Teller

• Cash checks and payout money after verification of signatures.

• Enter customers’ transactions into the computer to record and issue computer-generated receipts.

• Order daily supply of currency and count incoming cash.

• Balance currency, coin, and checks in cash drawer at the end of shift.

• Compare total amounts with data displayed on computer-generated receipts.

• Explain, promote and sell products and services such as Western Union, money orders, USA ID’s, photocopies, faxes, telephone services, and utility bill payments.

• Record proper documentation of all transactions performed the day before.

• Assist manager with any office work needed.

RAINBOW APPAREL – El Paso, Texas 6/2004 to 2/2005

Sales Associate

• Aid customers in locating merchandise.

• Answered any questions and provide information to customers about merchandise for sale.

• Obtained merchandise from stockroom when merchandise is not on floor.

• Arranged stock on shelves or racks in sales area.

• Performed inventory as needed.

ONE PRICE CLOTHING & MORE – El Paso, Texas 11/2002 to 3/2004

Sales Associate

• Provided assistance to customers as needed.

• Directed and escorted customers to fittings rooms and to cashier.

• Kept merchandise in order. Marked ticketed merchandise.

• Performed inventory as needed.

WESTERN PLAYLAND– El Paso, Texas 2/2003 to 6/2003

Cashier

• Received funds from customers and employees, disbursed funds, wrist bands and tickets.

• Completed money and credit card charged transactions.

• Counted money to verify amounts and issued receipts for funds received and disbursed.

• Provided information to customers within the park, as well as customers over the telephone.

• Clocked employees in and out at various times of the day.

• Attended to two-way radios used throughout the park.

• Called additional workers to stations when situations warrants.

• Ordered cash when needed for entrance booths.

TONY SANCHEZ CAMPAIGN– El Paso, Texas 10/2002 to 11/2002

Secretary

• Scheduled appointments, answered telephones and gave information to callers inquiring about

the campaign.

• Composed letters and memos that were issued throughout the employees and volunteers.

• Organized campaign rallies and public party events.

• Assisted executive personnel with large projects.

WESTERN PLAYLAND – El Paso, Texas 5/2002 to 10/2002

Reliever

• Relieved employees for restroom and lunch breaks.

• Assist supervisor in any work needed throughout the park.

ESPRIT DAY CARE CENTER – El Paso, Texas 9/2001 to 1/2002

Child Care Provider

• Worked as a teacher for pre-school ages 6 months to 5 years old.

• Prepared lesson plans weekly and daily activities for toddlers.

• Taught basic etiquette and hygiene, design arts and craft stories, and story telling.

WESTERN PLAYLAND – El Paso, Texas 6/2001 to 10/2001

Rides Operator/Reliever

• Operate rides assigned daily.

• Relieved employees for restroom and lunch breaks.

• Assist supervisor in any work needed throughout the park.

PASO DEL NORTE ACADEMY – El Paso, Texas 8/1999 to 10/2000

Teacher Aide/Secretary

• Assist teachers in any work needed.

• File paperwork, distribute, and reviewed school applications.

• Answered telephones and ran errands for staff.

B&C TURF EQUIPMENT CO. INC. – El Paso, Texas On call

Inventory Clerk

• Took inventory of plumbing supplies.

EDUCATION AND TRAINING

Certification • TRI-STATE COSMETOLOGY INSTITUTE – El Paso, Texas

Associate of Arts in Sign Language Interpreter • EL PASO COMMUNITY COLLEGE – El Paso, Texas

Diploma • PASO DEL NORTE ACADEMY – El Paso, Texas

References Available Upon Request

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