computer operator

Robert Eddy

***** ********* *****

North Olmsted, OH 44070

Home 440-***-****

Cell 440-***-****

*********@*******.***

OBJECTIVE:

To secure a position in the computer field that provides professional growth and opportunities, and that utilizes my diverse background. I am always open to new ideas and methods, and am open to learning.

TECHNICAL QUALIFICATIONS:

VAX/VMS Administration Experience: Moderate

Unix Experience: Moderate

Oracle Database Administration Experience: Light to Moderate

Windows 2000 Experience: Light to Moderate

AS400 Experience: Moderate

EMPLOYMENT HISTORY:

INNOSOURCE – Outsource to FedEx June 2004 - April 2010

• Operate and monitor system performance for AS400 for FedEx Ground Support (in PA) and 30-40 systems for Supply

• Chain Services (in Ohio)

• Monitor system backups for errors using consolidated counseling monitoring system (HP Openview) for a 24/7 operation

• Monitor job streams and report errors, accordingly, to appropriate support personnel via Service Center ticketing software

• Troubleshoot messages via OVO (Open view to monitor systems) for UNIX and AS/400 errors, etc.

• Schedule backups via BRMS for I-Series

• Monitor LAN Servers via HP Insight Manager

• Monitors Mimix (software that copies everything for backup every 30 seconds) on iSeries systems

• Complete forms, logs, and shift reports concerning machine utilization/system checks

• Monitors nightly backups and completes nightly backup sheet by entering data (such as error codes, end times, etc) into database for information tracking purposes

• Load tapes for Hudson LAN and I-Series backups

• Supports other IT groups as necessary

• Perform IPL’s as scheduled

SAIC - Outsource to BP Oil March 1996 - February 2002

Computer Support / ISP Front Desk

• Monitor all assigned systems and notify application support in the

event of software/hardware failures or problems.

• Monitor the hardware status of 5 production and 5 development Sun

servers networking through Windows 2000 and co-ordinate problems and repairs with system support group.

• Created, modified and removed programs and or streams within the

UNIX system.

• Monitored the scheduler on regular bases to ensure all streams

running normally and perform problem detection, resolution and

notifications as required.

• Monitored Vantive for ISP for problems, modify, add or delete

changes as requested by support

• Monitored daily and weekly backups. Modifies and remove backups

scripts as requested.

• Worked with global and UNIX support for additional training and

problems solving as required.

• Regularly scheduled ON-CALL for national and international support.

• Assisted in hardware and software upgrades. Shutting down and

startup of production and or test databases.

• Created and deleted mailboxes for test databases.

• Logical create or delete printers on request.

• Scheduling jobs for processing and monitor the systems for

efficiency.

• Experienced with troubleshooting problems with the system.

Education:

Cuyahoga Community College : One year for Information Technology

Military:

United States Air Force – Honorable Discharge

Accomplishments:

International training for UNIX while working for SAIC/BP Oil in the United Kingdom. Certificate of Appreciation for volunteering for a special project for INNOSOURCE/FEDEX

Perfect Attendance Award for 2 years for INNOSOURCE/FEDEX

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