Manager Speech Science
Resume:
Robin Dautricourt
********@*****.***
Alameda, CA
Professional Summary
Experienced professional and PhD with success in building and directing a creative, ambitious, and technically savvy data sciences team with a strong track record of personalizing customer experiences through data mining, machine learning, and predictive modeling. Recognized as a clear communicator and goal-oriented leader who defines ROI-focused initiatives, builds consensus among stakeholders, communicates value throughout product lifecycles, and directs teams to deliver data-driven solutions. Thought leader and strong team player who thrives in collaborative environments, and who particularly enjoys leading strategic initiatives to develop and standardize innovative technological breakthroughs that address new business opportunities.
Professional Experience
[24]7 (Acquired Voxify in 2011), Alameda, CA
Manager, Speech Analytics, November 2011 - Present
[24]7 develops predictive analytics solutions to anticipate customer intents and to deliver intuitive self-service customer experiences across speech, mobile, web, and chat channels.
• Responsible for leading a cross-geo speech science team whose charter is to develop ground breaking solutions for speech, wireless, and multi-modal self-service applications.
• Collaborate closely with VPs, Account executives, and Sales executives to identify new business opportunities, and to plan, budget, forecast, and deliver well-aligned initiatives.
• Define and manage data science initiatives including user profile development, user identity prediction, and user intent modeling via data mining and machine learning.
• Oversee optimization of automatic speech recognition, performed by building and tuning acoustic models for gender and speaker identification, as well as advanced grammar regression tuning, statistical language modeling and automated intent classification.
• Establish and optimize Natural Language techniques to recognize and handle the wide range of user responses to open-ended “How can I help you?” dialogs.
• Manage optimization and continual refinement cycles for [24]7 speech applications.
• Apply closed loop analyses to continually set business goals, monitor progress, improve application performance, realign objectives, and inform internal design best practices.
• Translate statistical analyses of user behavior data into actionable product optimizations.
• Present analyses and recommendations to business stakeholders, and establish strategic relationships with clients to align optimization objectives with [24]7 pricing models.
• Train and mentor analysts to produce data-driven analyses that deliver significant improvements in application efficiency, user experience, and client satisfaction.
• Define, implement, and monitor key performance indicators and usability metrics.
• Enhance analytics framework capabilities to generate standard and custom reports.
• Recruit Managers, Speech Scientists, Speech Engineers, and Business Analysts.
Voxify, Alameda, CA
Manager, Speech Analytics, September 2007 – October 2011
Voxify developed software-as-a-service (SaaS) conversational speech applications to automate self-service IVR solutions, using flexible cloud-based and on-premise deployment models.
• Managed optimization and continual refinement cycles for Voxify speech applications.
• Developed and standardized the process for analyzing user behaviors and for optimizing Voxify speech applications to increase customer satisfaction and success metrics.
• Translated business requirements into detailed application designs based on industry best-practices for Fortune 500 companies in travel, retail, healthcare, and insurance verticals.
• Owned user experience designs throughout the lifecycle of applications, from business requirements gathering through development and post-deployment tuning.
• Project planned and executed application localization in English, French, and Spanish.
• Wrote and tuned grammars, composed prompts, coached voice actors, and edited audio.
• Evangelized company offerings in onsite sales calls with prospective clients to present vision clips and highlight the business cases and benefits of adaptive speech applications.
• Sold my vision across our organization for a business innovation that was productized and is now marketed as a billable feature that increases the company’s bottom line.
• Promoted from Voice User Interface Designer to Manager, Speech Analytics.
H5 Technologies, San Francisco, CA
Discourse Analyst, July 2006 – August 2007
H5 specializes in information retrieval and automates the classification of document contents using patented text-indexing software. My key responsibilities and accomplishments included:
• Developed and tested linguistic search patterns to build language models that automatically classify large corpora of documents according to semantic categories.
• Facilitated dialog between discourse analysts and engineers, to address technical challenges and to assist in planning the development of new tools.
• Interviewed subject matter experts for requirements gathering and design.
• Evaluated and contributed proposals for technical and process innovations.
• Coded Perl scripts to automate repetitive tasks in the discourse analysis process, thereby saving time, reducing cost, and minimizing human error.
• Created and maintained documentation of the discourse analysis process.
Stanford University, Palo Alto, CA
Prosody Annotator, September 2005 – June 2006
Transcribed intonation and prosodic structure of spoken utterances in English.
Ohio State University, Columbus, OH
Graduate Research Assistant in Linguistics and Psychology Departments, 2001 - 2005
Acoustic analysis and phonetic labeling of a large corpus of spontaneous speech recordings. Statistical analyses and modeling of phonological, phonetic, and lexical variation in the corpus.
Ohio State University, Columbus, OH
Graduate Teaching Assistant in Linguistics and Psychology Departments, 2000 - 2004
Full teaching responsibilities for 6 academic quarters of undergraduate Linguistics, Psycholinguistics, and Sociolinguistics.
Microsoft Corporation, Redmond, WA
Computational Linguistics Intern, June 2001 – September 2001
Designed and implemented using JavaScript a call flow for mobile devices that allowed users to modify and retrieve contact information via voice recognition.
Inxight, Xerox PARC, Palo Alto, CA
Computational Linguistics Intern, June 1999 – September 1999
Helped develop the French version of text analysis software that identifies and extracts key contents of documents, such as proper names, dates, locations, and phone numbers.
University of California at San Diego, CA
Research Assistant, 1998 - 1999
Administered language proficiency tests in English and Spanish to bilingual university students in the Cognitive Science Laboratory, and administered IQ tests to normal and learning-disabled children for research on child language acquisition in the Neuroscience Laboratory.
Education
• Ph.D., M.A. in Linguistics, Ohio State University
• B.A. in Linguistics with a minor in Computer Science, UC San Diego
Cum Laude and Department Honors with High Distinction
Language Skills
English and French (Native fluency), Spanish (Conversational)
Computing Skills
Microsoft Office, Word, Excel, Powerpoint, Visio, Omnigraffle, Eclipse, Perforce, Adobe Audition, Praat, Cool Edit, SQL, R, SPSS, Perl, JavaScript
Windows 7/Vista/XP, Mac, UNIX
Awards, Grants, and Fellowships
2008 Voxify Outstanding Employee of the Quarter, Winter Quarter
2005 National Science Foundation, Dissertation Improvement Grant
2005 Alumni Grant for Graduate Research and Scholarship
2004 Linguistics Department Teaching Award, Ohio State University
2002 Cognitive Science Summer Fellowship, Ohio State University
2000 Fulbright-Hayes Scholar, Advanced Zulu Study Abroad Program, South Africa
1999 University Fellowship, Ohio State University
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