Administrative Assistant Manager

Objective To utilize my existing knowledge and skills to further expand my knowledge in an advanced administrative support position.

Education Albert Sydney Johnston High School Graduated 1989 [ City, State ]

Diploma/Liberal Arts - Advanced

Employment November 2005 – October 2011 Lower Colorado River Authority (Austin, TX)

Administrative Assistant, Sr.

Provided administrative support and office management for the Community Economic Development manager and staff, Conservation Services supervisor and staff, and back-up to Executive Assistant for Executive Manager of Community Services. Track budget activities; review for abnormalities and generate monthly reports. (PeopleSoft, Oracle Database) Type and edit letters and other correspondence (To include correspondence thorough the SharePoint site for the General Manager’s office,) schedule and organize meetings, maintain calendars, answers phones, receive guests and assist customers. Maintain an effective filing system for all departments including organizing and maintaining electronic files and folders. Prepare and maintain on-line vehicle checkout calendar for department vehicles. Develop and maintain department databases, track departmental activity and prepare monthly, quarterly and annual reports. Assist staff with customer projects including inputting data from public meetings and focus groups; formatting and developing deliverables; coordinating copying and binding documents. Assist Program Coordinator for the Texas Leadership Institute, Community Development and Partnership Program Grants and the Executive Assistant for the United Charities and General Manager’s programs. Assist in Tourism activities such as booth set-up; take down and as a vendor at Trade Shows. Ensure that all general office functions run smoothly. Design and keep track of up-keep on team and division SharePoint sites.

October 2003-November 2005 – Texas Education Agency (Austin, TX)

Administrative Assistant IV

Communications/State Board of Education – Provide high level administrative support to the Executive Assistant, Program Administrator, and State Board members in the office of the State Board of Education, under minimal supervision. Duties included but not limited to, assisting in making travel and lodging arrangements for the 15 State Board of Education members, prepare and submit travel reimbursements, handle all direct bills to the Agency having to do with board member travel. Assist in preparing correspondence to send to legislature and Governors office and certificates for the State Board members regarding numerous sensitive topics and issues, mail and distribute, assist in budget preparation. Assist in preparing agenda for State Board of Education meetings, meeting notification, packet preparation and distribution, coordination, compile minutes. Answer incoming telephone calls and assist callers as appropriate, this included a high level of communication with parents, school/district staff, Education Service Centers and Legislatures. Assist Communications staff when needed with events such as No Child Left Behind, Blue Ribbon Schools Awards Ceremony at the MidWinter Conference and Teacher of the Year.

July 1998 - August 2003 – Texas Education Agency (Austin, TX)

Administrative Assistant (IV, III, II)

Accountability Evaluations, Blue Ribbon Schools, Accountability Development and CPU Unit Accountability Evaluations – Provide administrative support to the Director of Accountability Evaluations, Blue Ribbon Schools program, and the Texas Successful School Awards program. Duties included but not limited to, processing confidential paperwork for Human Resources and confidential student information into an Access database tracking for school visitations by department staff. Maintain calendar for Director of departments and managers as needed. Record and disseminate minutes for the division, develop spreadsheets and flowcharts needed for tracking in the department regarding purchasing, provide computer technical assistance to staff members as needed. Responsible for creating and designing brochures, programs, badges, and other materials for the Blue Ribbon Schools. Create and design certificates for the Texas Successful School Awards program as well as campus rating certificates and distribute them to school districts. Process in state and out of state travel for director of programs. Assist in planning special meetings and conferences . Process time for all staff, prepare correspondence through mail merge and distribute, maintain and develop numerous spreadsheets for tracking. Periodically train and develop training materials for other support staff and professional staff in the department.

May 1994-July 1998 – Trade One Marketing (Austin, TX)

Program Auditor for Motorola Cellular and IBM Accounts

Process and balance reports. Supervise three auditors. Responsible for US and International accounts. Heavy data entry and customer communication written as well as phone, e-mail, form letters and memos. Develop and maintain several tracking spreadsheets in Excel. Designed graphs and other promotional material for clients using Power Point and Publisher. Responsible for quality check of all documentation and deliverables. Responsible for reports and reconciliation, research of all outstanding issues. Provide computer technical assistance to staff as needed.

Professional Memberships International Association of Administrative Professionals (IAAP) - Board of Directors IAAP Chapter 2008-2009, Board of Director’s Secretary for IAAP Chapter 2009-2010, 2010-2011, and President-Elect 2011-2012.

Certification Certified Professional Secretary (CPS), International Association of Administrative Professionals (IAAP)

Certified Administrative Professional (CAP-OM,) specialization in Office Management-IAAP

Training Classes Introduction to Critical Thinking; Critical Thinking Skills; Strategic Thinking; Interpersonal Communications, and Issues in Technology. Seven Habits of Highly Effective People, First Things First, Building Effective Relationships, EEO, Ethics, Preventing Harassment, Management Skills for Administrative Professionals, Meeting and Event Planning, How to Excel as an Administrative Assistant, Cultural Diversity, Covey 4 Disciplines of Execution, Project 2003-Level I, SharePoint Services 3.0. Microsoft 2003, 2007, and 2010.

Volunteer Work Special Olympics (Texas), Odyssey Hospice, HEB Feast of Sharing, Down Syndrome Association of Texas.

References Fran Irwin, Manager – Lower Colorado River Authority 512-***-****

Sarah Page, Economic Specialist – Lower Colorado River Authority 512-***-****

Sherri Edwards, Sr. Admin. Assistant-Lower Colorado River Authority 512-***-****-

Tyees Holcombe, Admin. Assistant - Court Reporters Certification Board 512-***-****