Shipping / Mail Coordinator

Farrah Sindac

*** ******* ***** #*** • Pleasant Hill, California 94523 • 415-***-**** • ************@*****.***

SUMMARY

Proven team player that has the ability to manage multiple tasks efficiently and productively - finds ways to bring diverse teams together to reach common goals, solves difficult problems, and overcomes challenges. Has over ten years of diverse experience, achieving high marks in customer satisfaction and surpassing company expectations.

EXPERIENCE

FEDEX OFFICE San Francisco, California 2008 - 2010

Center Lead Project Coordinator – Pine Street Branch

Manage all production processes, including tracking, pick-up, and delivery, and quality assurance processes.

• Led the team to rank 66 (out of apprx. 500) for VOC (Voice of the Customer) scores across the entire US in my first 1st quarter on the job. The store consistently averaged 93% to 98% scores for our customer surveys.

• Managed the production of all incoming projects that resulted in better job quality and more efficient, friendlier service.

• Supervised the morning shift, leading to faster turn-around times for job orders and improvement of the SQI (Service Quality Index) metric scores for the center.

• Trained center team members. Contributed in creating an internal center committee that has the goal of supporting, encouraging and rewarding deserving team members.

• Initiated effective communication among shifts that improved turnover rates.

Customer Service Coordinator – Market Street Branch 2008 - 2008

Provided customer service and performed multiple tasks including purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and leading team members in one or more major functional areas.

• Surpassed company expectations for my given duties and was promoted to Center Lead Project Coordinator in my first quarter in this role.

• Proposed an efficient system in the production process, which resulted in better handling of incoming and out going projects.

• Trained team members to increase knowledge on our products and services, resulting in improved customer service.

• Led the team to improve our SQI (Service Quality Index) and store revenue. Our store consistently exceeded our sales goal: 110% in three straight quarters – resulted in our store receiving the FedEx Beacon of Service Award. This award is given to stores with consistent outstanding sales and service performance.

➢ Shipping Coordinator – FedEx Express Shipping Counter

o Provided customers with knowledgeable shipping methods that resulted in faster and more efficient service.

o Ensured quality service to all shipping clients by providing additional services such as packing, discounts, and proper shipping methods – leading to increased shipping sales.

o Managed a log for all incoming and outgoing parcels, and prepared parcels for pickup by delivery drivers. This system resulted in lower rates of lost packages.

Farrah Sindac Page 2

PEPPERMILL HOTEL AND CASINO Reno, Nevada 2007 - 2008

Administrative Assistant to the Executive Pastry Chef

Managed the daily production of goods for the Peppermill Pastry Shop.

• Led quality control efforts and managed the budget for Peppermill Bakery, resulting in increased profit for the 1st two quarters of 2008.

• Managed office work in the bakery, including managing orders, inventory, payroll, and all other clerical functions.

• Supervised the high quality production of pastries and baked goods for all outlets within Peppermill.

• Assisted the chef and the team in preparing high volume production orders.

• Managed the production of gelato for the entire hotel.

MANILA GENESIS 2004 - 2007

Assistant Production Manager Manila, Philippines

Assisted in managing all aspects of the production process, including brainstorming, pre-production, production and post-production activities.

• Supervised client-production meetings and addressed client concerns.

• Under the Production Manager’s supervision, oversaw the overall delegation of tasks for the production staff, crew, and non-traditional suppliers.

• Initiated coordination with the artistic/creative staff and the artists involved in the project. Provided production timetables; scheduled meetings, rehearsals and recordings.

• Prepared event outlines and scaled drawings of venues.

• Managed needs of the production team and ensured that shows were aligned with the vision of the director and the client.

EDUCATION

Bachelor of Theater Arts, Major: Technical Arts and Performance

University of the Philippines, Diliman Quezon City 1995 - 2000

Colegio De Santa Rosa, High School

Makati Philippines 1991- 1995

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