Customer Service Sales

Solomia Dorsey

*** **** **. ******** ******* ****9

404-***-**** ~ *************@*****.***

OBJECTIVE: I am pursuing a position in business administration

EMPLOYMENT:

Conley Investments LLC

Atlanta, GA

Present

Leasing Consultant

• Answer telephone call, internet inquiries, lease apartments home

• Prepared move-in/move-out

• Follow up on inquiries

• Conduct site tours on property and show model and/or vacant units available

• Perform other administrative and sales duties

• Resolved complaints

• Monitor curb appeal

• Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages

• Prepared all lease-related paperwork/ensure all documents completed prior to resident move in

• Performed reference checks on potential residents

• Performed office administrative activities(entering information on computer database,keytrack/key release, ordering office supplies

• Prepared warrants/writs for court

• Attend court on behalf of property

• Deposit receivable payments

Work Write Uniform

Atlanta, GA

03/05 - 07/10

Quality Department Lead

• Complete forms and agreements for service orders

• Responsible for reporting unusual and extraordinary circumstances regarding employees

• Develop managerial reports and correspondence

• Handle confidential and sensitive information appropriately

• Administer periodic department training

• Deliver quality customer service and sales techniques in person or on the telephone

• Receive and process requests for service from managers and customers

• Enter data into computer in accordance to established procedure

• Courteous and efficient delivery of standards compliances to floor personnel

• Answer calls from customers and field managers in reference to day-to-day activity

JC Penney Logistic Center

Atlanta, GA

01/83 - 03/03

Order Puller\Processor Clerk

• Process returns from customers orders

• Analyze and troubleshoot findings via online system

• General administrative duties including but not limited to copying, faxing, and scanning

• Inspect returned merchandise for resell

• Administer inventory

• Pull customer orders to prepare for shipment

SKILLS & CERTIFICATIONS

• Customer Service Training

• MS Word

• MS Excel

• MS PowerPoint

• MS Access

• MS Outlook

• MS Go Screen

• Gratis System

EDUCATION:

Advanced Career Training

Business Administration Graduate 2004

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